I have told a few people already how awesome Window Nation is in case they need new windows.
The sale people did not get back to me after several emails, texted and called several times. They switch sales men and told me they would honor my 500.00 gift card that window nation sent me but i have yet to see an itemized bill with the deductions from the gift card
When you call about a question s tion they tell you they will get back to you and never do.
I had ordered a window with a complex locking mechanism to replace a warped kitchen sash window. This double pane window had no subdivisions, giving a spectacular clear view outside and--to my delight!--one centered on the garden! It framed in white that goes well with my black-and-white kitchen, and its simplicity is very effective. It is already drawing compliments from any friend or relative who sees it. As a first experience with Window Nation, mine could hardly be improved. Important too, was the experienced installation team, with willingness to explain details of the locking handles and how best to keep the window clean and bright--cordial, knowledgeable, efficient throughout....
I’m not sure why I’m getting this survey now. We had windows installed a few years ago and were totally disappointed. There was damage done to our dry wall and the crew filled it with rubbery filler. When we called to report our issues we were told we could receive a money payment but then we couldn’t have any claims or repairs going forward. We chose not to receive money. We did have a technician in a few weeks ago to replace parts on 2 windows. He was very nice and professional.
The sales person lied to me!
I don't believe I received the "Buy 4 windows & get 4 windows free" deal. Can't get through to the Service Dept with a phone call. Leave a message & they will call you back sometime in the next week. Takes 2 months to get the broken window issue replaced.
I can't get a simple adjustment on my main door. My windows are still weeks away. I am ready to cancel the rest ot the project. I sent 2 emails and spoke to a rep.and still nothing.
Prompt. Courteous, and Quality service.
Overall the windows look amazing install was awesome..but they should inspect windows when they come from factory on of the windows put wrong size screen in still waiting for the right screen
The salesman was “no pressure,” thoroughly explained the process and reassuring that HOA requirements would be adhered to.
Low key salesman, good product for this area of country
Quality service
I was pretty disappointed with the actual installation. The wrong screens arrived and we’re still waiting to hear any direct communication from the company for an update 5 weeks later. The house was covered in saw dust in every room, had I known, I would have placed drop cloths. But for $36k I would have expected the company to do it. An entire room was almost left undone, luckily my husband caught it. He also caught many gaps that had to be addressed. Again, had he not mentioned it, it would have been missed. I also found a rusty large nail in my son’s bed! Luckily I did a full sweep of the house because it was just a mess, and such a dangerous situation! Our house also smelled heavily of pot 😞 Honestly, we came to window nation because a friend recommended the company a few years back and raved about how spotless her house was after installation and pleasant the experience was. I rarely complain, but this was a very disappointing experience. I’ve already been asked by neighbors and friends if I would recommend and I’ve said no.
Scott was personable, knowledgeable and attentive when I had concerns and to correct about an issue with the wrong screens being installed. The new windows are great and I've noticed a huge difference in my gas bill!
Pricing still waiting for breakdown of total cost
The installers were great and left the area clean. They finished in one day, very professional.
Window installers were magnificent.
3 bay windows are terrific.
Travis made the whole experience worthwhile. He was available to answer all my questions he was polite and a pleasure to deal with. All the team that worked in my home were polite and courteous. I am so pleased thanks to all who helped me .
Inpresive fast and clean
The crew was very professional and did a great job installing the windows. They look beautiful!
Disappointed with the lack of communication between Window Nation, the manufacturers, and the installers. Manufacturers could not get our windows and screens made within their expected timeframe (>2 months!!!). DID NOT INFORM ME OF THIS UNTIL THE MORNING OF MY INSTALLATION. The manufacturers forgot a whole window and 5 of the 6 screens!!!! Additionally, one of the slider windows was missing a piece! Left the installers out to dry by not communicating with them any of this information. Forced me to have to accommodate multiple installation dates with short notice. The resolution to the screens and the missing window piece will take an ADDITIONAL 3 to 4 WEEKS BEFORE THEY ARE READY. Horrible. Their way of "making this right" with us has been disappointing and dissatisfactory to say the least. We turned down cheaper small business window installers to work with a "reputable", "trustworthy", and "reliable" company like Window Nation. BIG MISTAKE, will not do that again.
Window Nation did a good job. I don't have any complaints about them.
Easy from ordering to meaning and installing. The people were very nice and respectful of property. The two windows look very nice inside and the trim outside is perfect. Travis the salesman was very good. He was personable and had great suggestions.
Have already started to recommend and will continue to do so.