Customer service was excellent, also the final fitting process went very smoothly and the return process was seamless as well. Everyone was so kind and helpful.

Hunter was really **** good at his job. Basically solo ran the store, good with customers, etc.

The service was very good. The two young ladies that helped me were very pleasant to work with. They were very friendly and knowledgeable of the of the apparel.

The people in the La Mesa location are always amazing. Great service is still alive and well there. Thank you!

I enjoyed the attention to detail and very helpful employees when I went the first time and when I returned for the fitting. Very professional.

I was very pleased with the employees who serviced us. For, scheduling, measurements, pickups, and easy returns !

As a parent of the bride, I would like to see a more incentive $ based return policy. Such as, if you return your package within 3 days, no cost. Then each day after that, double the rental cost.

Regardless, your company should have the detail transactional detail, to determine who are your most profitable customers !

Great customer service. The tuxedo I rented was perfect.

Your staff was very professional and helpful and friendly, will continue to rent from that office

The timeline for return sucks. Who’s going to return the suit or tux the day after the event. Not only that they mismeasure and you don’t get your suit for another 2 days but it’s still due the day after the event. When you ask for an extension the manager said it’s $10 a day you’re late to return. The reason because the next person isn’t going to get the suit…how does that make a sense??!

Great friendly, caring, employees.

Excellent service! On time, Good fit. Friendly!

We had an excellent sales representative, Stephen, who handled everything easily efficiently and professionally.
We appreciated him helping

Very friendly and caring staff.

The staff at the La Mesa store were very professional and knowledgeable about outfitting me with my suit. Kudos all around!!

The service was great. I really like how the person helping me and I go over potential color choices as well as the measurements and fitting.

This was a very easy experience. I knew my measurements and everything fit perfectly! picking up was very quick in and out of the store. Return was the same way, overall a very good experience.

The prices are decent, however, $236 for a tux

Great customer service from start to finish

The lady helping me get fitted was really cordial and positive. Her

Extremely great service and experience. The tux fit very well!

My suot fit perfect and was on time . The staff here are always very friendly and helpful. I will always recommend Friars Tux.

great experience, great fit, great price

Sam was great!

Suit pants had a minor problem the staff found and was fixed quickly. Suit looked great, service all along was outstanding.

Have the return date 2 days later. Not the day after

I was the groom at a wedding, and my suit was missing a pocket square. I had no way of knowing the suit was supposed to include one until I got to the wedding, and I was the only groom missing one. Refunding me $6 for the “cost” of the square did not fix the problem. All of the photos will have to be touched-up/ edited due to the fact that I was the only person in the main bridal group to be missing part of the outfit.

Friendly an knowledgeable staff assistants that assist you in a timely mammer,

Very helpful, professional & attention to detail folks. I felt like I was being heard. Price is very competitive.

very pleasant experience during the whole process

The style and the feel in the fit and the look looked amazing. I am the publisher of San diego style Wedding Magazine and it looks so good for the photo shoot that we just did thank you so much.

The customer service was excellent they were very helpful in getting me fitted the colors are like and very timely for the event the return was very pleasant and easy the whole process was wonderful

Made me feel comfortable with the outfit. I am 54 and have NEVER worn a suit so i was a bit hesitant. Not any more.

Service was great. Everything was good. The only thing that I did not like about Friartuck is, I would’ve happily bought my tuxedo but the purchase and rentals are separate. Really silly business model.

While the initial ordering process and communication with customer service were excellent, our experience at the Friar Tux location in Laguna Niguel, CA, was extremely disappointing.
My husband only needed a simple alteration to the sleeves of his suit jacket. During our appointment, we also returned a shirt we had purchased. An older female manager assisted us with the return and assured us that the sleeve alterations would be completed by the end of the day so we could pick up the suit for our event the following day.

After checking into our hotel, we called the store around 4:00 PM since we knew they would be closing soon. Customer service answered and attempted to reach the store but couldn't get anyone to answer. They told us we would receive a call as soon as the alterations were finished. We never received a call.

The next morning, I went to the store as soon as it opened. The employee who had helped us the previous day wasn't there, and I was informed that the alterations had never been completed. The associate assured me it would only take a short time and that he would have everything finished quickly.

While he did complete the alterations in about 25 minutes, the workmanship was unacceptable. The sleeves had clearly been poorly pressed and were already coming apart. The stitching inside the sleeves was loose, and when my husband put on the jacket, the sleeves were noticeably different lengths. During the event, the threads from the alterations unraveled and wrapped around my husband's wrist. He ultimately had to rip the stitching out just to remove the jacket.

We returned the suit the following day as instructed and were told that a manager would contact us to resolve the issue. Unfortunately, we have yet to receive a call or any resolution.

It's disappointing because the ordering process started out so well, but the lack of follow-through, poor quality of the alterations, and absence of communication after the fact completely overshadowed what had initially been a positive experience.

Donna, the manager was fantastic. Her commitment to provide exceptional service made the experience one worth sharing

Very quick and easy

Returning the suit was super quick and easy

The fitting process was great, but I received feedback on frankly, negative interactions with the same individual assisting my wedding party. While I understand mistakes are made, I do not believe arguing with a customer only to find out your employee was wrong, who did not apologize but said “we’re human.” is something I’d like anyone else to experience by sending someone your way. This man was extremely rude to my father and extremely rude to my husband. Unfortunately I do not know his name, but I have a feeling you do. I would like to highlight Marissa and her excellent customer service as a win for Friar Tux. Thank you.

Everything was great, just seemed a little pricey.

With help the suit was pretty easy to put on. It wasn't too heavy however, I really hope that they would say that's a little more friendly to people with disabilities.

The two gentlemen that helped my son and I with our suits were great! They were very attentive and very patient with both of us. Great place

The staff was very freindly and knowledgeable.

The only negative was how the pants for the the rest of the wedding party. Suspenders in the past were included. Now it is an upsell, should be included. I paid about 240 for the tux

Excellent service in every respect. The employee who waited and fitted me. A very tall gentleman I don’t recall his name, did so ina very friendly and professional way. I think he is an assistant manager. Thanks to him I will certainly recommend your services.

I really enjoyed how smooth the experience was in ordering the entire suit and getting fitted.

The staff was friendly and let me try out different fittings until i liked my look.

Returning it was quick and it was simple.

It was great, super fast, staff was likable and everything fit and looked great.

Good experience, fitted well and assisted with color combinations.

The suit I rented was not allowed to be purchased. It would have been nice if I had the opportunity to buy it.

The service at the vista location is great, I’ve been there three times for three different times. I’ve rented twice and purchased once and I’ll be back for more

Customer service was horrible. Workers didn’t seem happy or excited to be there or very helpful except for Kyle. Supposedly they didn’t have anything that fit my son as the guy kept putting him in adult sizes and he’s 8. In addition they kept saying we didn’t pay when I showed them my bank account and how it showed a negative with the amount taken out, the lady manager said it’s negative because you have no money! Not true! It’s negative because it took the funds out. I had to go in and show printed bank statements because they wouldn’t stop contacting us saying we didn’t pay. The only good thing is my husbands tux fit and he looked great.