Everything was perfect once the trousers were properly measured.

Love how efficient it is to purchase and suit and that there is in house tailoring. My measurements were wrong the first time and I had to get my pants hemmed and then wait again after they got the pickup date wrong. Other than that very happy with the material, the price, and the friendly customer support.

Sales attendant was very helpful and patient.

Both times when I went in and I was the only customer in the store. I was told I had to check in while the people in the back took 5 or so minutes to come out to help me. Then when I returned the clothing I waited for ten minutes while the lady took her time checking out what I returned. I'm disappointed in the service I received

Quick, easy staff know what their doing! Friendly.

Convenience and reliability

There was one person who helped us initially who was great but then they left the store. The rest of the employees where mediocre at best. I was never informed when my suit came in and had to call the store to ask if it had arrived. Only after I called asking about my suit did I receive a call telling me it was in, which I already knew since I had called. The person helping in the fitting kept trying to tell my wife, fiancé at the time how the pants should be basically arguing with a bride. He was correct for normal shoes but was wrong for boots which I was wearing. The final problem is that they cant alter any suits beyond changing pants length. The only reason I stayed is because they where the only store with the color I wanted, if another store had the same color I would have gone elsewhere. All in all it was a mediocre experience.

Thank you again for your excellent customer service and for being so patient with my son, Jace. Your team’s follow-up and communication aligned with my expectations and made the entire experience truly worthwhile, and worth the tip.

Overall great customer service many options to choose just wonderful

I came in for my final fitting, the pants given was too small.. then I was given the right size but the wrong style.. I was told to come back a different day to pick the new pair up. When I came back to get the new pair, I could not find a time to try it on because I was rushing out to drive to the wedding in LA County since I was a groomsman.

The pants were again too tight on the legs and I was uncomfortable the whole time in front of people. I did not like how I looked.

When I explained the issue to the clerk when I returned my suit, she did not know what to say. I wasn’t looking for a refund but some sort of show of care to improve. She had an awkward grin which I figured was from her feeling awkward.

Smooth and easy. Very helpful staff. Will absolutely be going back when needed.

The staff was highly welcoming, professional and down to earth. They made recommendations and were more than willing to accommodate. 10/10 truly.

Staff was personable and helpful!

Great customer service.

Great service, was able to get a tux in less than 24 hours!

more choice selection

Great customer service

Great customer service

During the final fitting it was determined that the shirt and coat were too small. They were able to get the correct size before the end of the next day. Great customer service.

Out of the 11 people in my group that rented from Friar Tux, 4 had issues with sizing that required them to return to the store and get replacements. All of the people with issues had gone to the store for fittings.

My measurements were input incorrectly in the store which resulted in me receiving pants hemmed 10 inches too short.

Another had a jacket that was too tight around the shoulders.

Another had pants that were too tight in the thigh and waist, plus a jacket hemmed half an inch too short.

The last received a jacket that was hemmed with one sleeve shorter than the other.

Some of the issues were a result of the pants and jacket used during the fitting having a different fit than the rented suits. Most of the issues were a result of incorrect hemming.

Overall, I appreciated the professional behavior by the employees in the store and their ability to quickly resolve the issues. However, I feel like the fact that over a quarter of the group had to return to the store to correct sizing issues was unacceptable for a suit rental.

Gave me the wrong color suit.

Well. At the Moreno Valley location the young guy working was professional and thorough. But, in the end, every guy in our wedding party had clothes that were too tight. There were guys swapping shirts and having stuff delivered to other store locations near the wedding venue last minute. Honestly it was stressful. This was the Das Ullrich wedding.

Awesome service

I requested my suit be delivered to a specific location, but when I arrived, I was told it wasn’t there and that I’d have to wait until the next day. After leaving that location to work, I got a call saying my suit had actually arrived just not the coat. The whole process was unnecessarily frustrating and required multiple trips just to get everything I paid for.

When I finally received the rental, the shoes were in very poor condition so I asked for another pair and they were just as bad. I wear dress shoes regularly, so I understand they aren’t always the most comfortable, but these were extremely worn out and uncomfortable. For over $200, I expected much better quality.

What made the experience even more disappointing is that I was in a wedding a few months ago, and we purchased our entire outfits from Amazon for about half the cost, with noticeably better quality and comfort. The convenience and value simply weren’t there with this rental experience.

I hope improvements are made to inventory management, communication, and the condition of rental items, because customers have plenty of alternatives available today.

The person doing the fitting wasn't very helpful considering we had never rented a tux before.. the pants and shirt ended up being a bit to small. We were able to make it work but I feel he should have guided us a bit better. The tux was for my 14 year old who did say it was fine because he didn't want to speak up... both our faults. Next time I will be way more involved in the fitting process instead of trusting the staff.