Out of the 11 people in my group that rented from Friar Tux, 4 had issues with sizing that required them to return to the store and get replacements. All of the people with issues had gone to the store for fittings.

My measurements were input incorrectly in the store which resulted in me receiving pants hemmed 10 inches too short.

Another had a jacket that was too tight around the shoulders.

Another had pants that were too tight in the thigh and waist, plus a jacket hemmed half an inch too short.

The last received a jacket that was hemmed with one sleeve shorter than the other.

Some of the issues were a result of the pants and jacket used during the fitting having a different fit than the rented suits. Most of the issues were a result of incorrect hemming.

Overall, I appreciated the professional behavior by the employees in the store and their ability to quickly resolve the issues. However, I feel like the fact that over a quarter of the group had to return to the store to correct sizing issues was unacceptable for a suit rental.

Gave me the wrong color suit.

Well. At the Moreno Valley location the young guy working was professional and thorough. But, in the end, every guy in our wedding party had clothes that were too tight. There were guys swapping shirts and having stuff delivered to other store locations near the wedding venue last minute. Honestly it was stressful. This was the Das Ullrich wedding.

Awesome service

I requested my suit be delivered to a specific location, but when I arrived, I was told it wasn’t there and that I’d have to wait until the next day. After leaving that location to work, I got a call saying my suit had actually arrived just not the coat. The whole process was unnecessarily frustrating and required multiple trips just to get everything I paid for.

When I finally received the rental, the shoes were in very poor condition so I asked for another pair and they were just as bad. I wear dress shoes regularly, so I understand they aren’t always the most comfortable, but these were extremely worn out and uncomfortable. For over $200, I expected much better quality.

What made the experience even more disappointing is that I was in a wedding a few months ago, and we purchased our entire outfits from Amazon for about half the cost, with noticeably better quality and comfort. The convenience and value simply weren’t there with this rental experience.

I hope improvements are made to inventory management, communication, and the condition of rental items, because customers have plenty of alternatives available today.

The person doing the fitting wasn't very helpful considering we had never rented a tux before.. the pants and shirt ended up being a bit to small. We were able to make it work but I feel he should have guided us a bit better. The tux was for my 14 year old who did say it was fine because he didn't want to speak up... both our faults. Next time I will be way more involved in the fitting process instead of trusting the staff.

You guys messed up like 8/10 suits. Not to mention one of my groomsmen was in the wrong color and found out day of my wedding. They had no colors in stock to fix your mistake. My officiant had to trade suits with my groomsmen because the color was similar. A **** show to say the least. One of the groomsmen had the wrong color shirt as well. Thanks for making my wedding day a panic

Friendly and professional, great fit also

We went for the tux fitting on a Saturday close to when the store opened. There were only two people working. We waited for 45 minutes before being helped. We had another appointment elsewhere, so we almost had to leave before being helped. I had tried to make an appointment, but you do not do appointments for prom. I think a sales associate could have helped someone else while a man was trying on clothes to help speed up the process when the store is that busy and/or get more people to work there on a Saturday in May.

Even though the pants were supposed to be the right fit, they were too tight. Unfortunately, we didn't have enough time to go back to the store to get another pair because my son was on his way to prom.

Great service very friendly staff

The staff was very helpful. I would definitely recommend.

Every member of the team I had an interaction with, they were super friendly and very professional.

Each person (Alex/Michelle) at my store was very professional and helpful. Returning my tux was very easy. My tux was perfect and looked great!

Had to come back 2 more times via Uber as wrong pant size , wrong pant length was provided as final fitting pickup - thank goodness tried on before leaving - staff very good and accommodating to correct problems - definitely loved the final tux - but was disappointed had to come back twice and incur extra transportation costs to finally get it right -
Unfortunately , never offered a discount or partial refund for mess ups ? - Thx

Absolutely easy to use and very efficient in getting an adjustment made.

The lady’s were very helpful to help me find what I was looking for

Great customer service and fitting knowledge. The atmosphere was entertaining and fun. Everything fit perfectly.

Kyle who assisted me that day was excellent, super attentive, friendly, and handled my whole process of renting a suit flawless, I will be back and I definitely recommend this location as well

I never have worn a tux before and the one I was fitted for fit just right I looked incredible I would recommend Friar Tux they treat you well.

The staff at Friar Tux in Temecula are very nice and courteous. Very helpful, polite and the service is great.

We were will received the young lady that work with us had just started working there . She had Excellent Customer Service Skills. She measured my son his red velvet tuxedo fit Perfect. You are the # 1 Tuxedo Store For Sure! Thank You! ✌️

They were able to have a fited tuxedo the day it was perfect

I wasn’t impressed with the in-store customer service. The gentleman who initially helped us passed us off to a lady without any explanation, then immediately went on to help another customer and was noticeably much friendlier with them. I thought that was rude. Both he and the lady who assisted my son seemed short and not very welcoming throughout the process.

That said, my son rented a tux for prom, and it arrived on time and fit perfectly, which I’m thankful for. The tux itself met our expectations, but the customer service experience could have been better.

My husband just got a tie, but the groomsmen all looked great in their suits! It’s great that you can deliver to their homes. That was super helpful! Thanks!

Ana at the la mesa location was super helpful and nice. Give her a raise or sum nice