Excellent installation, NO GROUT! Pretty light and airy design.

I have tried twice to get the sales rep, Devon (?), to contact me. Crickets! I DO NOT like the shower control mechanism.

(1). I placed the order around April 2, and the installation didn’t take place until June 4. The first 2 install dates were cancelled the morning of. (2) The Jacuzzi salesman (Vince) assured me that it would be a complete shower including glass enclosure and any repairs needed to complete the installation. He even explained the type of glass that would be used for the enclosure and door. On the date of installation (after the installers were finished), I was told that it did not include the glass enclosure- and that I would have to handle that on my own. I was left with an incomplete shower. After reaching out to Jacuzzi, I was told that the contract did not include the enclosure. After numerous phone calls and text message, they ultimately offered to split the cost of completing the shower with the glass enclosure. I am very disappointed with this experience as I was misled by the salesman. I feel that it deliberate in order to make the sale.

The service was great… from sales to installation. I however would have liked if a door was part of the package. For all the money spent for a shower stall and if I decide to put in a glass door later ( or now) that’s another outlay of money.

The guys that installed were very nice and informative.

They have great customer service, excellent communication, and follow-through.

Include a shower door. The guys who installed the shower were very professional. Explained process, covered furniture and cleaned up area good.

Completion of installation in a day the quality of the Completion and the look is wonderful easy entrance and exit none slip floor and many other things like the grab bars located to my satisfaction

Sales rep was thorough in explaining process

There were a numerous issues - communication was bad. I reported a couple of problems online and to a rep on Wednesday. No one got back with me.
The big issue is something I noticed after reporting the previous ones and is far the most concerning.
The insert is noticeably crooked. A level confirms this. This needs to be resolved.

When it comes to major work like remodeling or bathroom rennovations, it can get complicated. When there is a different person from the contractor to the one who supplies the materials. Having things from one source makes it easier to work with maintenance in the future or if you were to have an issue. Rather than chasing down someone else, you go to one place to get it resolved.

It is not

So easy with a great finished product. A little messy though and definitely expensive.

While tub shower looks nice, it took too long to get materials. For the price, I could have gotten two bathrooms done. Yes, it was expensive and they only did the tub/shower area. The installers were great. They were on-time and very professional. They did complete in one day. Had to hire another contractor to finish the rest of bathroom.

Additionally, found out that the lifetime warranty is only covered under the purchasing party. Was never told that this doesn’t apply to new owners if home is sold. Bummer!

If it wasn’t for these disappointing facts, I would have given a 10.

Be careful of the financing that is offered.

They did a good job.

The installation team is professional, informative, and detail-oriented. I would highly recommend them.

I highly recommend this company when your looking for a remodel upgrade

Rating was based on sales experience. The sales rep fell very short of explaining and quoting. My shower according to Jacuzzi was a “custom” job- not sure how they figure that as I bought my house as a track home and I can’t imagine it was a custom job. The sales rep told me that Jacuzzi does not do the glass part of this job- later to find out that this means the doors, framing and glass. So they just do the shell. I was also told that the glass would be about $800. I thought, ok, I am saving money as this was a combined 3rd party deal with Costco Wholesale. Well, after spending $13000 on this Jacuzzi part of it, I am now at $1800 more for the “doors”. It was too late to cancel the job as Costco never got back to me for any resolution. The reason I give Jacuzzi even a 4 is that they worked with me some and dropped the original price some to help. I am still working on my glass/door purchase and installation. I should have gone to a company that did it all at once despite any benefits working by out of Costco. Won’t make that mistake again. Bad form Costco and Jacuzzi for bad representation. Learning to live with it JL

The representative that came to initially give us the information about the product and how it works and the qualities of the product and to make our choices was very wonderful. Levi was great and very patient and thorough. The workers who came out to install were very professional, efficient, and did a wonderful job.

Jacuzzi Bath Remodel was in and out. They were very professional. The two installers did a good job.

Jacuzzi Bath Remodel of Atlanta's installation team lacks training. Customer service for follow-up and correction is lacking tremendously.

It was a nice experience, very easy, and quick.

Very professional, polite, great workmanship, great cleanup after work!

They were excellent. They did a great job. They were professional and mindful of my house. They were excellent.

Remarkable service exceeded all expectations.

I liked everything about the experience. The two installers were excellent and anything they would be doing, they showed us first and they did it quickly. They did an excellent job.

I don't think they carried out the whole process clearly regarding the door on the shower. They leave you in the dark about what you can do to the unit. You're left with trying to figure it out.

I really liked the end result of the product. It looks really nice.

I am very pleased with the new Jacuzzi bath except for the fact that the doors were put on backwards. It makes it awkward getting in and out of the shower.

I was a little surprised at the background that they used. I thought it would be more of a tile material.

Although the product seems to be good, my experience was not the best due to a lack of disclosure regarding the glass and installation of the glass. I was not told about the fact that I had to use a third party to quote and make the enclosure until after the amount had been negotiated. It has been 3 weeks, if not longer since we have been able to use our shower. Not 1 day! Install of enclosure will take place finally tomorrow.

The response after the installation is very slow.

I believe the cost of the shower conversion is to high.

Very efficient, done in a day as promised.

Installers were great. Worked well together.

I had no problems with the local company. They were great. The company at large has real problems with their notification system and it was very disappointing.

The salesman did not go over all details of the installation, and I was unaware that the walk-in shower did not automatically come with a door. I did not know that I had the option of getting a shower rod or a door. I would have preferred that he discuss that with me. I assumed all walk-in showers came with a door, so now I'm having to have them come back to put a door because they gave me a shower rod. If he discussed that option with me, which I would've liked, we could've prevented this. I prefer he discuss that option I have when getting a shower if I wanted a rod or door. It would be nice.

The crews arrival time was right on que. The two teams worked together with extreme professionalism, and the work was done well. The quality of materials are beyond what I expected.

They were very prompt in arriving and very thorough in what they accomplished.

Jacuzzi was misleading, rude, not acceptable work.

Very happy with both installers - kept me informed thru each process-cleaned up everything immaculately. Very impressed! What an updated bathroom I have now! I highly recommend jacuzzi of Atlanta

The workers were on time, very professional, explained everything, and were done in a timely manner.

Jacuzzi Bath Remodel was professional, answered all my questions, and completed the work relatively quickly.

Excellent product, employees were respectful. There were some minor issues that affected this score

The people who installed it were very nice and professional and answered all my questions.

Everything went very smoothly, from the time the salesman came out, to the installation. Colby was the salesperson. Everything has been great and we love the shower.

Our experience from beginning to end, from in home meeting in terms of expectations pricing, timing, and ease at which installation would go, was better than expected. We are hugely appreciative because we had someone in household with health issues. We needed this to go smoothly and quickly, and it was perfect. We had no complaints. With chemotherapy it's always a little scary having people in the house, but everyone was careful. They laid out tarps everywhere and they swept underneath when they left. They were very considerate and went above and beyond.

The salesman was very kind and worked with us and our finances

They do good work, but they are pushy.