Excellent installation, NO GROUT! Pretty light and airy design.

I have tried twice to get the sales rep, Devon (?), to contact me. Crickets! I DO NOT like the shower control mechanism.

(1). I placed the order around April 2, and the installation didn’t take place until June 4. The first 2 install dates were cancelled the morning of. (2) The Jacuzzi salesman (Vince) assured me that it would be a complete shower including glass enclosure and any repairs needed to complete the installation. He even explained the type of glass that would be used for the enclosure and door. On the date of installation (after the installers were finished), I was told that it did not include the glass enclosure- and that I would have to handle that on my own. I was left with an incomplete shower. After reaching out to Jacuzzi, I was told that the contract did not include the enclosure. After numerous phone calls and text message, they ultimately offered to split the cost of completing the shower with the glass enclosure. I am very disappointed with this experience as I was misled by the salesman. I feel that it deliberate in order to make the sale.

The service was great… from sales to installation. I however would have liked if a door was part of the package. For all the money spent for a shower stall and if I decide to put in a glass door later ( or now) that’s another outlay of money.

The guys that installed were very nice and informative.

They have great customer service, excellent communication, and follow-through.

Include a shower door. The guys who installed the shower were very professional. Explained process, covered furniture and cleaned up area good.

Completion of installation in a day the quality of the Completion and the look is wonderful easy entrance and exit none slip floor and many other things like the grab bars located to my satisfaction

Sales rep was thorough in explaining process

There were a numerous issues - communication was bad. I reported a couple of problems online and to a rep on Wednesday. No one got back with me.
The big issue is something I noticed after reporting the previous ones and is far the most concerning.
The insert is noticeably crooked. A level confirms this. This needs to be resolved.

When it comes to major work like remodeling or bathroom rennovations, it can get complicated. When there is a different person from the contractor to the one who supplies the materials. Having things from one source makes it easier to work with maintenance in the future or if you were to have an issue. Rather than chasing down someone else, you go to one place to get it resolved.

It is not

So easy with a great finished product. A little messy though and definitely expensive.

While tub shower looks nice, it took too long to get materials. For the price, I could have gotten two bathrooms done. Yes, it was expensive and they only did the tub/shower area. The installers were great. They were on-time and very professional. They did complete in one day. Had to hire another contractor to finish the rest of bathroom.

Additionally, found out that the lifetime warranty is only covered under the purchasing party. Was never told that this doesn’t apply to new owners if home is sold. Bummer!

If it wasn’t for these disappointing facts, I would have given a 10.

Be careful of the financing that is offered.

They did a good job.

The installation team is professional, informative, and detail-oriented. I would highly recommend them.

I highly recommend this company when your looking for a remodel upgrade

Rating was based on sales experience. The sales rep fell very short of explaining and quoting. My shower according to Jacuzzi was a “custom” job- not sure how they figure that as I bought my house as a track home and I can’t imagine it was a custom job. The sales rep told me that Jacuzzi does not do the glass part of this job- later to find out that this means the doors, framing and glass. So they just do the shell. I was also told that the glass would be about $800. I thought, ok, I am saving money as this was a combined 3rd party deal with Costco Wholesale. Well, after spending $13000 on this Jacuzzi part of it, I am now at $1800 more for the “doors”. It was too late to cancel the job as Costco never got back to me for any resolution. The reason I give Jacuzzi even a 4 is that they worked with me some and dropped the original price some to help. I am still working on my glass/door purchase and installation. I should have gone to a company that did it all at once despite any benefits working by out of Costco. Won’t make that mistake again. Bad form Costco and Jacuzzi for bad representation. Learning to live with it JL

The representative that came to initially give us the information about the product and how it works and the qualities of the product and to make our choices was very wonderful. Levi was great and very patient and thorough. The workers who came out to install were very professional, efficient, and did a wonderful job.

Jacuzzi Bath Remodel was in and out. They were very professional. The two installers did a good job.

Jacuzzi Bath Remodel of Atlanta's installation team lacks training. Customer service for follow-up and correction is lacking tremendously.

It was a nice experience, very easy, and quick.

Very professional, polite, great workmanship, great cleanup after work!

They were excellent. They did a great job. They were professional and mindful of my house. They were excellent.