I was very pleased with the employees who serviced us. For, scheduling, measurements, pickups, and easy returns !

As a parent of the bride, I would like to see a more incentive $ based return policy. Such as, if you return your package within 3 days, no cost. Then each day after that, double the rental cost.

Regardless, your company should have the detail transactional detail, to determine who are your most profitable customers !

The timeline for return sucks. Who’s going to return the suit or tux the day after the event. Not only that they mismeasure and you don’t get your suit for another 2 days but it’s still due the day after the event. When you ask for an extension the manager said it’s $10 a day you’re late to return. The reason because the next person isn’t going to get the suit…how does that make a sense??!

Have the return date 2 days later. Not the day after

Returning the suit was super quick and easy

I really enjoyed how smooth the experience was in ordering the entire suit and getting fitted.

The staff was friendly and let me try out different fittings until i liked my look.

Returning it was quick and it was simple.

The service at the vista location is great, I’ve been there three times for three different times. I’ve rented twice and purchased once and I’ll be back for more

Pleasant and efficient customer service

Your website doesnt work and never showed me as fitted until I had to call in to give sizing.

The girl that we reserved the suit with was very rude and then the girl that was there for the final fitting with my Mom was rude as well. The customer service needs to improve dramatically and the suit that my son rented was not professional looking. I was not pleased with how it looked and very thankful that I did not purchase it.

Andi was great. She was friendly, polite and knowledgeable.

During my original fitting, I was not offered a slim option for the suit even though that was an option. So I had to return the suit that was mailed to me in order to get one that fit me properly. Also, I was not allowed to make an appointment for my resizing and had to wait about an hour to be helped. Do better.

Staff was great. Very knowledgeable, professional and took care of me quickly.

Love how efficient it is to purchase and suit and that there is in house tailoring. My measurements were wrong the first time and I had to get my pants hemmed and then wait again after they got the pickup date wrong. Other than that very happy with the material, the price, and the friendly customer support.

Awesome service

The person doing the fitting wasn't very helpful considering we had never rented a tux before.. the pants and shirt ended up being a bit to small. We were able to make it work but I feel he should have guided us a bit better. The tux was for my 14 year old who did say it was fine because he didn't want to speak up... both our faults. Next time I will be way more involved in the fitting process instead of trusting the staff.

We went for the tux fitting on a Saturday close to when the store opened. There were only two people working. We waited for 45 minutes before being helped. We had another appointment elsewhere, so we almost had to leave before being helped. I had tried to make an appointment, but you do not do appointments for prom. I think a sales associate could have helped someone else while a man was trying on clothes to help speed up the process when the store is that busy and/or get more people to work there on a Saturday in May.

Even though the pants were supposed to be the right fit, they were too tight. Unfortunately, we didn't have enough time to go back to the store to get another pair because my son was on his way to prom.

The lady’s were very helpful to help me find what I was looking for

My husband just got a tie, but the groomsmen all looked great in their suits! It’s great that you can deliver to their homes. That was super helpful! Thanks!

Fast service

People fitting me didn’t explain anything, and were just rude. I am 18 and went in by myself. They clearly cater to parents during prom and not the students.

The man who served me had the flu. That's normal, but it's disrespectful to serve so many people without wearing a mask. The people she served go to celebrations with other people and unknowingly infect others.

I would recommend more seriousness and responsibility.

The representative who did my initial measurements was super nice efficient and very knowledgeable even though it was busy in there she did not make me feel rushed and she explained fully how the retail process would work

When I picked up my tux that representative was nice as well and again made me feel like I didn’t have to rush

All in all the experience was a 10 even drop off was easy

Overall process and service was good but just really costly .

Nice suits and friendly service. The gentleman at the 1974 Hacienda Drive store in Vista was a true pro, great to work with. Got in and out of there faster than the nearby burger joint's drive-thru.

Easy to use service.

The young ladies who helped us were amazing they really made the whole experience super easy

Friendly staff and very efficient process.

Convenience and speed. Fit was perfect. Shoes were terribly uncomfortable, though.

I especially liked that the tux could be shipped to me and shipped back. This was not told to me when I was in for sizing but when I called to confirm the bow tie color, it was offered. This was a great service that saved me time and fuel.

Got two jackets, both didnt fit. Was told id get replacement shoes in the mail but didnt.

When I went in I had no idea of what I wanted and the lady helped me out really happy real professional I would recommend people

I’ve rented from friar twice and bought 3 suits from them, all for weddings. Every single time they make me go in 4 to 5 times for each suit and they do a terrible job of communicating.

Great looking tux, staff was very helpful. Smooth transaction for repeat customers.

You should accommodate your customer for personal urgent necessities during their business with your facilities/location.

Convenience

Poor and unprofessional management

First male employee was very helpful and patient, female employee was impatient, and I felt rushed

Great customer service, wide variety of sizes, no fat shaming, quality products and good prices

Excellent service

Customer service and product availability

The entire process. It was my first time renting a suit for my son, and the whole process was great. The staff was incredibly friendly and helpful, the prices were very reasonable, and the suit looked great!

The people we dealt with was polite professional in the suits that we got were perfect highly recommend you guys

I rented a suite for a wedding but ultimately decided not to ware it. I have a wide chest and shoulders and a relatively narrow waste so the rental suits just didn't fit me as desired. In order to fit my shoulders, we had to size up but then I was swimming in the mid-section of the suite. When I picked up my suit after the fitting I thought it was good enough, however after trying it on again before the event, it was just not going to work and wasn't something I could wear confidently. I don't necessarily expect to get a refund, because technically I did sign off on the fitting, but I am disappointed with my experience and likely will not and frankly can't rent a suite from Friar Tux if it cannot be tailored.

The wait time for pick up was too long. Communication could have been better. I could have been informed prior to pick up that inventory had not yet arrived.

Clean, neatly pressed,

People

Online measurements collection questions were vague. Picked up tux and there was no shirt and pants were too tight and too short. I had to come back again and this was a very big inconvenience with our travel plans.

The person at the register was Very rude. He has been there for six years so he thinks he can be rude and get away with it

Very clean store. Very helpful staff. I forgot her name but the saleswoman that helped me and my son on September 12th was very nice and great with my son.

Store was very clean and well organized and staff was helpful with my return.