Rental could not be fulfilled. Workers were not educated enough to know how the tuxedo should fit. They tried to explain they only had boys sizes and I should work with it. Unacceptable!

Professional staff. Knowledgeable about products and fitment. Patient with questions and changes.

The fitting of the tux was quick and easy. Service is very good and I highly recommend anyone that’s trying to rent a suit to this 5 star place.

I really enjoyed how quick and easy the whole process was. I felt well taken care of and I felt like the staff prioritized me the moment I walked into the store.

The staff was kind and cordial. The garments themselves were disappointing at best. I’m not that hard to fit for clothes. The clothes were all awful slim fit 2010s clothes. Low rise tight ill fitting pants. Shirt was too tight in the body and too big in the neck. Classic fit options would be a big improve for anyone that isn’t skinny.

I was not very happy when I went back to try my suit on after original measurements. It appeared I got the alterations of a complete different person. There is no doubt my original measurements were done correctly, but somehow it appears the pants got mixed up somewhere somehow and I got pants that were very, very short in length. Therefore a remeasure was done and I had to make another trip back to the location to try on and pick up. From start to finish I had four trips to the location.

It was very easy to get the right size and measurements for my suit. Staff is very knowledgeable and friendly. I also got to deliver to a different store from where I picked up. I loved that. Return was super easy.

The gentleman that checked me out in Brea, was probably new, he wasn't familiar with the system, and seemed very nervious, not sure how much training your employees have, be he seemed unsure, but finally asked for assistance.

Great customer service. Easy and smooth process. Awesome options.

The Brea location took minimum 1 hr wait time each time we went. The computer system “could not find” us or our event and when we gave them our event code it was linked to a whole different party each time.

The majority of my groomsmen received suits that did not fit them and had to replace them the week of the wedding.

Easy process.

Aside from the wait, staff were very helpful.

The manager was very personable, friendly, and helpful.

Extremely knowledgeable, accommodating and professional with a friendly ease through the process.

Excellent service. Friendly and knowledgeable.

Great customer service, i highly recommend give the Brea CA employees all 5 dollar raise

Had my previous rental information to size appropriately.

Very efficient. My suit fit very well. Very professional.

I love the suits here, it was my 2nd time purchasing a suit the quality is good the service was quick and the girl that assisted me with my suit was beautiful and friendly tall blonde girl. Will be coming back for a 3rd suit

The service that I received at Friar Tux Brea was excellent, friendly, and efficient.

Set up an account with 12 orders for the wedding party back in October. Groom measurements taken in-store back in October, and we weren't informed until we went into the store at the end of FEB (wedding March 12) that the groom's measurements were NEVER recorded and that we would no longer be able to buy a tux in time. We did receive multiple emails for measurements of others on the wedding party list, but NEVER the groom. Now our only option was to rent. Had the groomsmen measured in Dec 2025 and when picking up tuxedos in March, 3 had to have their measurements retaken because the first ones were done so poorly. Never informed that the size of the tux needed for the ring bearers isn't available to rent...must buy. TWO groomsmen picked up their equipment the day before, and the shop didn't have a jacket that would fit, and the other was not provided a vest, so we had to hail Mary to another store (DAY BEFORE THE WEDDING and wedding is out of town, so groomsmen were driving all over SoCal!). The groomsman was later charged twice for the jacket...Anything that could have gone wrong, did. When you provide attire for a wedding, an expensive and very important day of someone's life, you need to be more professional and punctual. Not a single "I'm so sorry, this was our fault, let us help you out" was offered. Just the "free rental for the groom" that anyone with the qualifying measures can get. They did try to get us a purchased tux, but it would not be available in time for both our wedding and the second wedding we're going to, a month later, which was why we wanted to buy. I was told "this is a learning opportunity" for their employees...at my expense. Having worked in customer service for many years, I found the acknowledgment of employee error and the willingness to improve severely lacking. I will never recommend this place to anyone, unless you want to risk having half your wedding party show up without appropriate attire and no urgency to ensure smooth sailing despite all the hiccups encountered.

Helpful staff with attentive communication

Just terrible. Would never ever ever recommend worst place ever

Tux fit great and it wasn't a hot tiux on a hot wedding day

My jacket did not fit and the girl helping me took the jacket and had it modified. When I picked it up she said I did not need to try it on. When I wore the jacket they only made the right sleeve longer. The left sleeve was several inches shorter.

Professional staff, easy and straightforward renting process with decent price

My girl that helped me was super nice

Great place to get your TUX, very professional, fast and friendly staff

Everyone in the store is courteous. Everything is done very efficiently. The fitting was perfect and looked great!

Excellent service from pleasant employees. Awesome fit and great price. Rented my first tux from Friar in Lakewood in 1982 for my wedding and wouldn't think of going anywhere else.

l'm sure I'll be back soon to rent a suit for a wedding or some other event.

Keep up the great work!!!!

#Lakewood 1982

The quality of service when it came to hemming/tailoring the suits for myself, 8 groomsmen father and father in law was terrible, every groomer men’s with the exception of 2 had issues with their suits/tuxedos being to small, short on the pants and on the coat jacket and shirt. We didn’t receive all suits until a few days before the event, and a handful of my party having to go on 2 or more occasions to get multiple fixings. My tuxedo pants showed the hem line on the ankle bone very clearly and instead of waiting again for the second time I decided to just stick with it. Didn’t a stressful time of planing a wedding this did not make the time any easier or enjoyable, when speaking to the employees about our struggles with multiple people, they did not seem concerned rather annoyed that we had make comments. Nothing was done to accommodate myself or any members of my wedding party. It was a terrible experience

Friendly service, helpful during fitting

Quality of tux was horrible. I went to tie my shoe and the pants ripped an hour into wearing it. The whole wedding party’s experience was horrendous with some of us having to send it back more than one time.

My pants were not measured right and had to be redone shortly before the wedding and one of my groomsman’s tuxes still wasn’t fixed even after he came in and it was all completely wrong. I got like 50 useless calls from you guys and I still had to pay when I got 6 people to rent from you. Friar tux was great when I was in high school but I’d never use them again after they ****ed up my wedding.

very helpful in the short amount of time I had for my venue right till the very last minute.

Happy to friar Tux again! My one recommendation is to have more clarity about the fitting and delivery. I went to a fitting and my suit came in with none of the alterations done. The store did an alright job with them but I ended up taking them to my personal tailor for a better fit. Wish the suit came with the alterations already.

Joseph was very helpful and professional

Maggie was very helpful and friendly. The garments I rented were fitted perfectly, I am a big guy i was able to look sharp for a black and white ball.

After being fitted for my tux, I returned a week or so later to make sure that it fit. The pants were about 3” too short and way too tight. Also the shirt didn’t fit. When I returned at a later date to again try it. The pants once again did not fit. This is not usual for this location. My nephew recently got suits there for himself and his wedding party. Several of them did not fit.

The coat was about an inch and a half long and was not resolved.

Many of my groomsmen had there tux either too short on pants or shirts. I’m not sure how this happened but very unhappy

Was given wrong size dress shirt. I notified the staff of the situation and requested a change of item. I was told that a new shirt would be given to me. This was not that case. I was also missing dress socks, and cufflinks. This is unacceptable since the staff assured me that all items would be properly included.

Liked the entire process from the measurements to picking up the tux and the return.

Everyone was friendly and helpful

Perfect fit - easy.

The people are amazing & knowledgeable experts!

To whom it concerns Your store Ned's to make sure the right stuff is selected when you pick up your tux. I paid over $600 for my tuxes, yet had to Drive way out of my way before leaving town to pick up the correct shoes. I think I should be reimbursed some money due to the inconvenience and the two hour Delay it added on my trip out of town to go to my daughter‘s wedding. I gave you a 7 rating and not worse number because your employees at both stores were very nice.

The suit was very well put together. Good customer service as well

Possibly get more help as the wait time is a bit long, also accidentally turned in our privately owned Thai and have not been able to retrieve it back

Out of 3 total suits/tuxes ordered there were issues with all 3. My father bought a suit and was fitted for it and the sizing was all wrong when it arrived he had to bring it in and get refitted and have the items adjusted. My tux when I went in for final fitting I requested for the pocket square to be changed to same color as bow tie, later found out when tux arrived the rep did nothing, had to re order a different pocket square and called next day to confirm because the first time I requested they didn't do it. After picking up my tux the rep put everything in the bag but forgot my cufflinks which I found out on the day of my wedding. My son's tux was picked up and the shirt was a different color than what was ordered which was also found out on the date of the wedding. We had a morning wedding so no chance for changes. Felt through the whole process couldn't trust the staff at all, like it needed us to babysit it and stuff still went wrong.