The fitting of the tux was quick and easy. Service is very good and I highly recommend anyone that’s trying to rent a suit to this 5 star place.
I really enjoyed how quick and easy the whole process was. I felt well taken care of and I felt like the staff prioritized me the moment I walked into the store.
The staff was kind and cordial. The garments themselves were disappointing at best. I’m not that hard to fit for clothes. The clothes were all awful slim fit 2010s clothes. Low rise tight ill fitting pants. Shirt was too tight in the body and too big in the neck. Classic fit options would be a big improve for anyone that isn’t skinny.
I was not very happy when I went back to try my suit on after original measurements. It appeared I got the alterations of a complete different person. There is no doubt my original measurements were done correctly, but somehow it appears the pants got mixed up somewhere somehow and I got pants that were very, very short in length. Therefore a remeasure was done and I had to make another trip back to the location to try on and pick up. From start to finish I had four trips to the location.
It was very easy to get the right size and measurements for my suit. Staff is very knowledgeable and friendly. I also got to deliver to a different store from where I picked up. I loved that. Return was super easy.
The gentleman that checked me out in Brea, was probably new, he wasn't familiar with the system, and seemed very nervious, not sure how much training your employees have, be he seemed unsure, but finally asked for assistance.
Great customer service. Easy and smooth process. Awesome options.
The Brea location took minimum 1 hr wait time each time we went. The computer system “could not find” us or our event and when we gave them our event code it was linked to a whole different party each time.
The majority of my groomsmen received suits that did not fit them and had to replace them the week of the wedding.
Easy process.
Aside from the wait, staff were very helpful.
The manager was very personable, friendly, and helpful.
Extremely knowledgeable, accommodating and professional with a friendly ease through the process.
Excellent service. Friendly and knowledgeable.
Great customer service, i highly recommend give the Brea CA employees all 5 dollar raise
Had my previous rental information to size appropriately.
Very efficient. My suit fit very well. Very professional.
I love the suits here, it was my 2nd time purchasing a suit the quality is good the service was quick and the girl that assisted me with my suit was beautiful and friendly tall blonde girl. Will be coming back for a 3rd suit
The service that I received at Friar Tux Brea was excellent, friendly, and efficient.
Set up an account with 12 orders for the wedding party back in October. Groom measurements taken in-store back in October, and we weren't informed until we went into the store at the end of FEB (wedding March 12) that the groom's measurements were NEVER recorded and that we would no longer be able to buy a tux in time. We did receive multiple emails for measurements of others on the wedding party list, but NEVER the groom. Now our only option was to rent. Had the groomsmen measured in Dec 2025 and when picking up tuxedos in March, 3 had to have their measurements retaken because the first ones were done so poorly. Never informed that the size of the tux needed for the ring bearers isn't available to rent...must buy. TWO groomsmen picked up their equipment the day before, and the shop didn't have a jacket that would fit, and the other was not provided a vest, so we had to hail Mary to another store (DAY BEFORE THE WEDDING and wedding is out of town, so groomsmen were driving all over SoCal!). The groomsman was later charged twice for the jacket...Anything that could have gone wrong, did. When you provide attire for a wedding, an expensive and very important day of someone's life, you need to be more professional and punctual. Not a single "I'm so sorry, this was our fault, let us help you out" was offered. Just the "free rental for the groom" that anyone with the qualifying measures can get. They did try to get us a purchased tux, but it would not be available in time for both our wedding and the second wedding we're going to, a month later, which was why we wanted to buy. I was told "this is a learning opportunity" for their employees...at my expense. Having worked in customer service for many years, I found the acknowledgment of employee error and the willingness to improve severely lacking. I will never recommend this place to anyone, unless you want to risk having half your wedding party show up without appropriate attire and no urgency to ensure smooth sailing despite all the hiccups encountered.
Helpful staff with attentive communication
Just terrible. Would never ever ever recommend worst place ever
Tux fit great and it wasn't a hot tiux on a hot wedding day
My jacket did not fit and the girl helping me took the jacket and had it modified. When I picked it up she said I did not need to try it on. When I wore the jacket they only made the right sleeve longer. The left sleeve was several inches shorter.
Professional staff, easy and straightforward renting process with decent price
My girl that helped me was super nice