Very friendly and great customer service

We took our toddler to be measured for his suit in early April at the Arcadia location and two weeks before the June wedding, in late May, his suit was inconveniently not available in his size. We were told we only needed to go back to be remeasured and the rest will taken care of, this is now a week before the wedding.
We went and they gave us a whole size bigger suit but they wanted to charge an extra $150 on top of his suit price for alterations. A cost that was not told to us once over the phone nor in any emails due to their mistake of not having his size available.
They also wanted us to drive to their alterations location, to try the suit on and be measured again! because they don’t do that type of alterations in house.
We left the bigger size suit and went to the West Covina location to try the size smaller suit in hopes to make it work.
We ended up going with the size smaller suit and hemmed the pants just a bit for a better fit. We were told to go back next day for pick up on Tuesday, now 4 days before the wedding.
We went to pick up the suit and the collar on the white button down was dirty, it was not like this the day before. I noticed as I was leaving the store and told the associate that there was an issue and I was told that they don’t have that size button down in their store and it will take 2 days for it to arrive, meaning Thursday, two days before the wedding!
I did not go back for the replacement button down. I was so over the back and forth and having to return to the store again, to fix an issue that friars was responsible for, again.
We will not be returning for any suit needs for the foreseeable future.

The fitting of the tux was quick and easy. Service is very good and I highly recommend anyone that’s trying to rent a suit to this 5 star place.

Friendly service good knowledge of their products.

The service was really good. I highly recommend it. The suits were very nice and they looked so good on.

It was pretty easy to send my measurements and pick up tux. Nothing to it

Tux was shipped to home and easy process to also return tux rental back via shipping

The staff was helpful, knowledgeable, and listened well.

The service was great and friendly experience. The only problem I encountered was that the sleeves to suit jacked were short so that the shirt sleeves extended too much

Not only does friar tux have an amazing collection and variety of suits and tuxedos but they have an amazing staff that are friendly and helpful in more ways than one. Always feel welcomed when going to Friar Tux

Great service

Hidden prices for all items, price for full suit should include everything

The guest service provider was patient and helpful.

Very accommodating and pleasant

Every communication we had was great. Stephanie even helped us out by sending us a list of photographers, she followed up as the date got closer. Good clothing, no one’s pants ripped lol

I really enjoyed how quick and easy the whole process was. I felt well taken care of and I felt like the staff prioritized me the moment I walked into the store.

Quality service with phenomenal staff.

The staff was kind and cordial. The garments themselves were disappointing at best. I’m not that hard to fit for clothes. The clothes were all awful slim fit 2010s clothes. Low rise tight ill fitting pants. Shirt was too tight in the body and too big in the neck. Classic fit options would be a big improve for anyone that isn’t skinny.

I was not very happy when I went back to try my suit on after original measurements. It appeared I got the alterations of a complete different person. There is no doubt my original measurements were done correctly, but somehow it appears the pants got mixed up somewhere somehow and I got pants that were very, very short in length. Therefore a remeasure was done and I had to make another trip back to the location to try on and pick up. From start to finish I had four trips to the location.

Great service perfect fit and awesome delivery service on time. The suit was a perfect condition not wrinkles. I would highly recommend to all family and friends.

One of my groomsman’s pants had to be picked up by me and fryer never tailored them.misplaced a suit and said it had been picked up. I gave the details for all the groomsman’s suits and when they went in on their own they were never told they were supposed to get a belt and shoes so they had to go back and get them. Very disappointed honestly. We had a lot of issues.

When we got one groomsman suit back they hadn’t even tailored it yet. They didn’t give the groomsman that went in the belts and only half of them ended up getting them.

Great staff and good prices

Customer service was excellent

It was very easy to get the right size and measurements for my suit. Staff is very knowledgeable and friendly. I also got to deliver to a different store from where I picked up. I loved that. Return was super easy.

The gentleman that checked me out in Brea, was probably new, he wasn't familiar with the system, and seemed very nervious, not sure how much training your employees have, be he seemed unsure, but finally asked for assistance.

As soon as we walked in we were greeted and the lady who helped us was very nice and helpful to recommend what color bow tie and shoes would go with the suit we rented.

Ty and Andres were very helpful. Andres was patient with me and helped select a suit to my liking. Ty completed my measurements and was really involved in making the fit look exceptional. I am glad they were both in my corner.

The entire process end-to-end was very smooth and easy. Thanks to everyone in-store at the Arcadia, Glendale and Torrance locations!

The process with great and the personnel to great interest in my daughters special day.

Great Service and selection

Very easy to deal with even with some sizing

Friendly and professional

Great customer service. Easy and smooth process. Awesome options.

I was declined to use the restroom inside the store by a rude employee. Then told to use an adjacent restaurant. Total BS way to treat a paying customer.

We enjoyed everything. From the moment we walk into the door. Staff is extremely helpful and friendly. The suits are gorgeous.

Low quality material for the Price. Spent over $200. Should have just bought my own suit.

The Brea location took minimum 1 hr wait time each time we went. The computer system “could not find” us or our event and when we gave them our event code it was linked to a whole different party each time.

The majority of my groomsmen received suits that did not fit them and had to replace them the week of the wedding.

Fantastic service. Very helpful salespeople.

Tuxedo and shoes fit perfectly.

Thanks for everything!!! Very easy to rent and return!!! Professional staff and high quality suits and shoes!!!

Service was great!!!! I will come back again in September for another wedding in October.

The entire experience was seamless. My son, brother and I all were getting rentals fory uncle's wedding. Elizabeth was nice, helpful, and knew exactly

Easy process.

H

It was quick and easy to rent a tux. It fit well and looked great!

The visit and rental of the tux suit and pants was fantastic. Elizabeth was very helpful and made sure I was fit to size . Ty and if I ever need another suit to rent, Friar Tux will be the go to place.

Great service and quality

Aside from the wait, staff were very helpful.

Very friendly associate. Extremely helpful. Very happy with quick turnaround time

Process was simple, wish there was an ability to try on a sample of the exact suit when deciding. Pricing was decent, my only suggestion would be personal focus, we came in on a Saturday morning and they were bouncing back and forth from customer to customer instead of one on one. When we left I noticed the receipt had the wrong details for our event and then when we picked up our rental it was missing the button covers/cuff links and socks that were requested. Which I’m sure was because our salesperson was bouncing back and forth between customers. Luckily the salesperson at pick up was kind enough to honor that. Other than that I would recommend renting a suit for your student at Friar Tux.