While the quality of the work was very acceptable, the timetable in accomplishing both the remediation and then the rebuild was unsatisfactory.
By the way this is Don, the owner, answering and not Mark the tenant who wasn’t involved other than initially when the leak occurred.

Handled efficiently

St times it was hard to get in touch with someone on our house.

The professionalism and friendliness of the service.

I called ATI out on a friend's insurance claim when a vehicle struck his commercial building, and they went way above and beyond. His feedback was very favorable, and they were very helpful.

The workmanship was subpar and after all the drying and drywall removal was done it took 6 weeks for your parent company to approve the work. Why? It was already approved by my insurance company?

Great work quality and dependability.

I already did this survery over the phone. Your men, Carlos and Richie were very professional and courtious

Excessive employees left the business delaying our job. Double billing, then the subcontractors were not paid and said they were going to put a lien on our house after ATI was paid

The project coordinator Charles Will organized his team to do the job efficiently.

I am 100% likely to recommend ATI Restoration San Diego to a friend.
The response with the project director, Luis Estrada, has been excellent and very, very pleasing.
That is in the construction part of it, but ATI also did the remediation, and the quality of work has been superior for all facets of the job.

I think the communication with the first point of contact, I'm assuming the salesperson, needs to be clearer. When I called, I just wanted a review, but they sent a whole team. They said they don't really do that, and they just come to do the work. So, we were put in a situation to let them do the work, when we just wanted to have them review the situation.

Excellent communication with the ATI crew performing the work.

Cody and Carlos were very helpful quick and prompt.

Very long delays. Failure to provide options with material. Wasted my time going to pick out material without proper guidance of budget.

Project managers were slow to respond, took forever to get required information. I still have not received an estimate for repairs.

Great company, quick response and completion of emergency repairs needed.

I had ongoing construction with this company for about 7 to 8 months for a project that should have been completed in just two or three months. Communication was terrible, and my property was damaged during the process. No one has taken responsibility for the repairs. I am extremely disappointed with their service and would not recommend them to anyone!

very efficient, fast excellent worker esp the guy who made our kutchen cabinet

You guys should be transparent on your pricing. All you had to do was take a small matters out and three bags of bedding and cut a piece of two by two piece of carpet out. Then you put an sit blower in. You first showed up with five guys . Over kill. This should of been a two man operations. You were here max of two and half hours max three. You left an air blower in unit. Sorted some disinfect on piece of carpet you took ot. Then follow up twice for an half hour . To check on air blower. I put in my own ozone macchinces a day monitor it my self. Then you trying to charge over Dob thoudand dollars. This is not the wide wet boys. Be more honest with people and don’t take Advantage of people that h you think our stupid. Shame on this company. People beware. Get ax price up front and full details details of what they did. 10 thumbs dowfn

ATI Restoration was very professional and on time, and they did very good work.

It’s taken almost a year for ATI to finish the restoration on my home! Mind you this was a small leak that did NOT have them tearing out my entire kitchen leaving no appliances, other than my refrigerator, no water and everything they took out ended up in my living and dining room. I still haven’t had my carpeting cleaned.! I did receive a voicemail from them but couldn’t understand a word they said!!! There were weeks where no one was here! They started in August. By the end of March there were still things that needed doing. However, my husband passed away April 8th. Nothing has been finalized nor worked upon since March!
Rhoddie Ludwig

ATI Lee Sherman took way too long to set up the repairs. We had to personally pay out of pocked to get dry wall 2 months after the damage occurred because it was a shared wall and the other side had not been demoed. we had a newborn at risk of respiratory illness and had to pay ourselves. we regret going with ATI and only did so because our insurance suggested. damage area wasnt that huge to mandate 2 months of document prep. when the work actually got fixed it was quick but the base board, door frame repair was crappy job and not even fully finished with finishing touches.. should have just gone with contractors that did demo it would have been averything completed in 2 weeks not 3 months and same deductible payment.. one of biggest regrets as a homeowner

ATI Restoration San Diego was very prompt, attended the appointments promptly, and was professional in their conduct and workmanship.

This question doesn't work for me. I don't go around making such recommendations.