Very disappointed with the service and communication. Very frustrating experience, failure to follow the process discussed on the calls, poor coordination, and unfair billing for a service that was ultimately never used.

Nathin is one of best front people a company could have. Thanks for everything Randy Mieske

I was asked for my VISA to set up the transaction for the bin. Our VISA was charged twice for the call. I was told in conversation with a rep that this would be reversed last Wednesday when the accounting department work. As of today the double charge is still on our VISA. Not great.

very prompt and professional

York 1 called before drop off and before pick up to say they couldn't come the day they promised and could they come the next day. That was frustratin

I’m struggling with the bills and the service every time
Call me
2896895899

Very friendly and professional customer service.

Very courteous staff Answered all my questions Arrangements for bin rental completed in minutes!

I liked that the drop off time and the time for pick up on the bin was very good and the driver who I had a nice chat with was very polite and friendly. Thankyou very much

Friendly, prompt and reliable service. Every time.

The delivery person, Devin, was very conscientious and careful with the drop off so that the bin's weight was well distributed over the concrete pavers of our driveway. We had an issue with the last bin from York 1; however, this time everything worked out perfectly!! Thanks Devin👍

I used the bin

York has always been a reliable partner with a great service team.

Fair price. Speedy service.

Bin was delivered on time and picked up when requested

Always looking to improve their customer relations. Customer satisfaction doesn’t end at the drop!

Good delivery. Good information.

Don’t answer the phones or emails. Terrible service over the last few months.

I have My friend do fixing older houses

Still waiting to hear back from someone for a refund.

I’m still waiting to be refunded demurrage fees for a bin that was picked up months ago. I’ve phoned 2 times to have it resolved and still nothing. Very unlikely that I will even use York 1 again

QUICK AND THOROUGH SERVICE

Correct the invoices that are charging us $10/day

Very good communication , in time pick up and hopefully drivers

All issues were resolved quickly, prices were dropped, service has been great.

excellent responsive service

We had it a number of time where the front load bin was not completely emptied even though there as on obstutions . I was assured it would be taken care of the next day and a week later it was not done so I asked for an extra dump which that also agreed to and then said they could not help after all since no trucks would be in the area for a week. When I need an extra dump somehow they do have trucks in the area. In the summer they stop emoting the bin and for no good reason stop scheduling my pick up. That too took a few weeks to resolve. If you want my business I need you to be able to resolve issues when they come up and not only fix things when it is convenient for you. Apparently you are not aware of how important this service is for us to have the business running well.
In the past I have had great service for many years and hope this review helps you to do that for other companies in the years to come.

Pave the ground. Worst dump around

Fast to deliver and pickups

Service is excelent

Very reliable

fast on time friendly easy to navigate

The girl who called me to make the arrangements was very knowledgable and friendly. I would recommend this place to everyone I know.

amazing...always quick to respond when requested.

amazing...always quick to come out when requested.

We have used York 1 for many years spending $10,000+ we renovated 2 home and landscapes . But when it come to residential customer service I have never been spoken to in such a rude manner . It was my fault that my online order changed my profile, it was my credit card but not my name . They used the onsite contact name as the new account name ,.with my credit card . And I am still waiting for a deposit return from the 10th of November. I keep getting told that it takes 10-15 days , it's a credit card it doesn't. I also was told my account was not set up with direct payment but another random amount came out with out my approval. Once I get my refunds I will be cancelling all accounts with York 1 . Plus you billing at the end of weeks doesn't work , it took more then 10 days to receive a bill but I only have 30 more days to pay in full.

scale house operator and machine operators in the back are very helpful to our business needs

You keep forgetting to pick up my garbage

Someone

We are on an on-call service and it works well for our business and York1 has been great in providing this service promptly.

Our guys are constantely being told that the account is in arrears when they show up to drop off a load. The account is not in arrears and never has been. They have been told there is no account on other visits. The left hand does not seem to know what the right hand is doing. Our office person has spent time being transferred to and from various extensions trying to figure it out.
No there is an administration fee attached to invoices????

It's too bad you are the only option in our area.

We struggle with customer service issues. Starting with calling the Muskoka phone number and getting transferred to Toronto just to be told they can't help. Driver didnt show up when expected and other factors made us change compan

The customer service and care from Alex has been great. Response to site requests and billing promptness has been good too.

Pleasant to deal with.

excellent services on both sales and office and love working with

Poor service and over priced

Prompt, professional service

Great Company. This is our 3rd season with York our driver Tim is efficient
There prices are great

Great communication

Amazing service and customer support