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Of 668 respondents, 644 left a review.
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Recent reviews
Don L.
Beverly R.
Sabrena C.
Review in Saint Clair Shores, MI
Both of the doors that they installed, about a month ago, had some issues, and I am waiting for another return call to get it fixed.
Response
Window World of Detroit Thank you for your detailed feedback on your experience with Window World of Detroit. We sincerely apologize for the ongoing issues with your doors and the lack of follow-up. This falls short of our commitment to quality and customer service. I assure you that we take your concerns seriously and will prioritize resolving the door and weather stripping problems promptly. We appreciate your positive comments about our salesperson and installation crew's professionalism. However, we understand that product quality is paramount. We are committed to standing behind our products and making this right. A team member will contact you shortly to address your concerns and schedule the necessary repairs. We value your business and hope to restore your trust in Window World of Detroit.
Patricia W.
Warren F.
Linda W.
Deon L.
Felecia T.
Response
Window World of Detroit Felecia T., thank you for your glowing review of Window World of Detroit! We're thrilled to hear about your excellent experience with us. It's wonderful that Jeff Lowrie and our installation crew provided exceptional service throughout your project. We're particularly pleased that you found our team courteous, professional, and knowledgeable. Your satisfaction with the quality of workmanship and our clean, safe job site is exactly what we strive for. We truly appreciate your willingness to recommend us and hope you'll consider taking advantage of our referral program for future purchases. Thank you for choosing Window World of Detroit!
Susan M.
Charles T.
Terri S.
Wayne G.
Joseph K.
David A.
Response
Window World of Detroit David A., thank you for your glowing review of Window World of Detroit! We're thrilled that Brian Hayes provided such excellent service, helping you find the perfect look and value. It's wonderful to hear about the smooth process from purchase to installation. We sincerely apologize for the issues with cleanup and the broken screen. We're looking into these matters and will follow up promptly. Your satisfaction is our priority, and we appreciate your willingness to serve as a reference. Thank you for choosing Window World of Detroit for your home improvement needs. We look forward to potentially assisting you with future projects!
Lori M.
Eric L.
Joeseph A.
Response
Window World of Detroit Joeseph A., thank you for your glowing review of Window World of Detroit! We're thrilled that Montana and the crew exceeded your expectations with their professionalism, cleanliness, and efficiency. It's wonderful to hear that Brian Hayes provided excellent service as well. Your satisfaction with every aspect of our work, from the initial appointment to the final walk-through, is exactly what we strive for. We truly appreciate your willingness to recommend us and serve as a reference. Thank you for choosing Window World of Detroit for your home improvement needs. We look forward to serving you again in the future!
Justin C.
Review in Woodhaven, MI
Workers were professional and helpful.
Response
Window World of Detroit Thank you for your positive feedback about Window World of Detroit! We're delighted that our team, especially Jeff Lowrie and Jacob, provided professional and helpful service. Your comments on our cleanliness and thorough walk-through are greatly appreciated. We've noted your concerns about the windows and will address them promptly. We're sorry we didn't inform you about our referral program - we'll make sure to do better in the future. We're excited about your potential garage siding project and would be honored to assist you. Your detailed feedback helps us improve, and we're committed to resolving any issues to ensure your complete satisfaction with Window World of Detroit.
Lisa C.
Response
Window World of Detroit Lisa C., thank you for your glowing review of Window World of Detroit! We're thrilled to hear that you found the entire experience easy and are very happy with the installation. It's wonderful to know that Brian Hayes was professional and helpful, and that our installation crew demonstrated their expertise and did a great job. We're especially pleased that you're satisfied with the quality of the workmanship and that the windows look great. Your recommendation means a lot to us. We appreciate your business and hope you'll consider us for any future home improvement needs!
Michel D.
Response
Window World of Detroit Michel D., thank you for your detailed feedback about your experience with Window World of Detroit. We sincerely apologize for the communication issues, installation oversights, and product discrepancies you encountered. Your satisfaction is our priority, and we've clearly fallen short. I'm glad Jeff provided excellent service, but I understand this doesn't make up for the other problems. We take your concerns seriously, especially regarding the installation quality and missing items. I will personally ensure these issues are addressed promptly. Please know we're committed to resolving this situation and restoring your trust in Window World of Detroit. We appreciate your patience and the opportunity to make things right.
Nanette L.
Response
Window World of Detroit Nanette L., thank you for your glowing review of Window World of Detroit! We're thrilled that everyone you dealt with was helpful and answered all your questions. It's wonderful to hear that Ed Gabriel was punctual, professional, and explained everything clearly. We're glad you found our pricing reasonable and that the scheduling process went smoothly. We're delighted that you're satisfied with the quality of workmanship and that all your new windows look great. Your feedback about our clean and safe job site is appreciated. While we've met your expectations throughout the process, we're always striving to exceed them. Thank you for choosing Window World of Detroit for your home improvement needs!
Bob M.
Response
Window World of Detroit Bob M., thank you for your glowing review of Window World of Detroit! We're thrilled that you found our quote competitive and our product quality excellent. It's wonderful to hear that Jeff Lowrie and our installation team provided such professional service. We take pride in our clean installations and thorough final walk-throughs. Your recommendation means a lot to us, and we're glad you're aware of our Referral Program. We appreciate your business and look forward to serving you again in the future. Thank you for choosing Window World of Detroit for your home improvement needs!
Anet E.
Response
Window World of Detroit Thank you for your glowing review, Anet E.! We're thrilled to hear you're very happy with your gorgeous new windows from Window World of Detroit. It's wonderful that you found the entire process, from Jeff Lowrie's professional sales approach to our efficient installation crew, so satisfactory. We're particularly pleased that you love the look of your front slanted window. Your willingness to serve as a reference for future customers is greatly appreciated. We'd also like to inform you about our Referral Program, which offers discounts for referring friends and family. Thank you for choosing Window World of Detroit; we look forward to serving you again in the future!
Review in Sterling Heights, MI
They did a great job!
Response
Window World of Detroit Thank you for your fantastic review of Window World of PennOhio and Window World of Detroit! We're thrilled that our team, including Jeff and the installation crew, exceeded your expectations with their professionalism, knowledge, and friendliness. We're glad you're happy with the product and the overall job. We appreciate your feedback about the referral program and will ensure better communication about it in the future. Regarding the missing screen, we'll make sure it's delivered promptly. We'd love to assist with your interior painting project when you're ready. Your satisfaction is our priority, and we're grateful for your business and kind words.
Latanya K.
Response
Window World of Detroit Latanya K., thank you for choosing Window World of PennOhio and Window World of Detroit again! We're thrilled to hear about your positive experiences with both installations. It's wonderful that you've received compliments on your new windows and that you appreciate our team's professionalism, timeliness, and cleanliness. We're especially glad that Allyce and our installation crew met your expectations with their excellent communication and workmanship. Your willingness to recommend us and consider us for future projects means a lot. We look forward to assisting you with your next window in May and appreciate your kind words about our transparency and explanations throughout the process. Thank you for being a valued customer and for spreading the word about Window World!
Sally F.
Deanna C.
Donald K.
Mackenzie M.
Scott B.
Garrett M.
Response
Window World of Detroit Garrett M., thank you for your feedback on your experience with Window World of PennOhio and Window World of Detroit. We're pleased that you found our salesperson Niahl Sheena professional and knowledgeable. However, we sincerely apologize for the issues with your window installation. We understand your frustration regarding the manufacturing defect and the lack of proactive communication from our installers. This falls short of our quality standards, and we take your concerns seriously. We'd like to address this situation and ensure your complete satisfaction. Please allow us to follow up with you directly to discuss a resolution and restore your confidence in our workmanship and service.
Mary B.
Tom C.
Annette S.
Cheryl R.
Response
Window World of Detroit Cheryl R., thank you for your glowing review of Window World of PennOhio and Window World of Detroit! We're deeply touched by your story and honored that our team could help continue your husband's vision. It's heartwarming to hear how Lucille, Jeff, Mike, Montana, Aaron, and Bill went above and beyond, even in the rain. Your satisfaction with every aspect of our service, from sales to installation, means the world to us. We're excited about your future door wall project and appreciate your willingness to refer us. Your description of us as a 'talented family' is the highest compliment. We're here for you whenever you need us, Cheryl.
Zhaolong Z.
Steven F.
Response
Window World of Detroit Steven F., thank you for your glowing review of Window World of PennOhio and Window World of Detroit! We're thrilled to hear about your positive experience, from the helpful salesperson to the friendly installation team. It's wonderful that your new window has already garnered compliments from neighbors. We appreciate your feedback on our communication, professionalism, and workmanship. Your satisfaction with the quick, clean installation and our ability to answer all your questions means a lot to us. While we understand you're not looking for additional services at the moment, we're here for any future needs you may have. Thank you for considering us for referrals and for being a valued customer!
Michael E.
Lisa C.
Gina P.
Response
Window World of Detroit Gina P., thank you for your glowing review of Window World of Detroit! We're thrilled that our team, from owner Halim Sheena to Jeff, Mike (Kojak), Brian, Philip, and Ken, provided such exceptional service. It's wonderful to hear that you felt your project was given the same importance as larger ones. We're especially pleased that Jeff's professionalism and Mike's expertise made such a positive impression. Your satisfaction with the workmanship and cleanliness is exactly what we strive for at Window World of PennOhio. We truly appreciate your willingness to recommend us and look forward to potentially assisting you with windows in the future. Thank you for choosing us for your sliding door wall replacement!
Lonita P.
Billy G.
Review in Farmington Hills, MI
Everything was completed professionally like clockwork and the two guys that installed the seven windows worked all day till the job was finished Even the rain that started towards the end of the day did not stop them from working
. The windows are beautiful and work great and I love how they open inward to clean the outside window.
Response
Window World of Detroit Thank you for your glowing review of Window World of PennOhio and Window World of Detroit! We're thrilled to hear about your positive experience with our professional installation team. Their dedication to completing your seven-window installation, even in challenging weather, truly exemplifies our commitment to excellence. We're delighted that you love the beauty and functionality of your new windows, especially the inward-opening feature for easy cleaning. Your satisfaction with every aspect of our service, from communication to workmanship, is what we strive for. We sincerely appreciate your willingness to recommend us and are grateful for your business.
Frank I.
Mike A.
Response
Window World of Detroit Thank you for your feedback, Mike A.! We're thrilled to hear about your positive experience with Window World of PennOhio and Window World of Detroit. It's wonderful that Jeff was knowledgeable and easy to work with, and that our installation crew impressed you with their professionalism and preparation. We're glad you found our workmanship, cleanliness, and final walk-through satisfactory. We appreciate your willingness to recommend us. While we're pleased with most aspects of your experience, we'd love to improve our communication during appointment setting and installation scheduling. Your satisfaction is our priority, and we're committed to enhancing every aspect of our service. Thank you for choosing Window World!
Review in Waterford, MI
The window installation process went well. The installer treated my home as their own.
Response
Window World of Detroit Thank you for your positive feedback on the window installation process at Window World of PennOhio and Window World of Detroit. We're delighted that our installer treated your home with such care and respect. We appreciate your detailed feedback on both the window and gutter installations. While we're thrilled about the success of the window project, we sincerely apologize for the inconvenience and disappointment with the gutter installation. Your concerns about the wood type used are valid, and we'll address this with our team to improve our communication and service quality. We're grateful for your willingness to recommend us and serve as a reference. Your feedback helps us enhance our services, and we look forward to the opportunity to serve you better in the future.
Kathryn K.
Response
Window World of Detroit Thank you for your glowing review, Kathryn K.! We're thrilled that Window World of PennOhio and Window World of Detroit met or exceeded your expectations in every aspect. It's wonderful to hear that you were particularly impressed with our quote, communication, and installation process. We take pride in our professionalism, knowledge, and workmanship, and we're glad it showed throughout your experience. While we understand you don't have any projects scheduled right now, we hope you'll consider us for any future needs. Your satisfaction is our top priority, and we truly appreciate your business and feedback.
Leonard W.
Response
Window World of Detroit Leonard W., thank you for your outstanding review of Window World of PennOhio and Window World of Detroit! We're thrilled that Jeff provided such excellent service without any high-pressure tactics. It's wonderful to hear that you've already referred your neighbors and they've purchased windows too. We truly appreciate your trust in our team, from the appointment setting to the installation crew's professionalism and quality workmanship. Your satisfaction with every aspect of our service means the world to us. Thank you for choosing Window World and for your willingness to recommend us. We look forward to serving you and your referrals in the future!
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