Send crews that speak English well
The windows are a great fit! Looks great, but, when your installer put them in,he scratced our siding.
We called, the guy who came out I was not happy with. His statement was it's like getting a brand new floor in once a mark goes in. Oh well, you start not to care!
Now a guy who called about the color of the siding I left him the color of the siding I called him back 3 times no response. I called the office, office told me he was in a meeting, and would call me back before the end of day. And nothing
The same guy called back after a month. And asked .
We love our new windows and doors!
We did have a few things that needed attention after install but we sure appreciated Matt White who came and visited with us about our concerns.
Andy came and helped us understand a couple of questions when the installers were here.
That was very helpful.
Our follow up installers to see to a few adjustments, Peter and Oris, were amazing workers with an attention to detail and explained why things hadn’t checked off as we had hoped.
They fixed those areas and were super courteous and cleaned up afterwards so well.
And, what can I saw about Courtney?
She’s a gem and communicated through out the day with me about a couple of issues and reassured me that she’s there for me.
That felt so good to know she was just a text away following up promptly. Thank you Courtney!!!
They all deserve special mention and a raise!!!
I am still waiting for a replacement screen. The original screen was already damaged when installed. The installer assured me he would bring a replacement. It should have been replaced months ago.
Wrong patio door wrong color handles. Wrong bathroom windows. 1 broken window. Bay windows not screwed in all the way and stripped.
We would definitely recommend Window Nation to others. Their knowledge and expertise was apparent and the work and product has exceeded our expectations.
We were impressed with every step from the first interview to the installation.
Better communication
My work was done well and the guys were very efficient.
Prompt, efficient, and reasonably priced. Great sales representative and installers.
The people that work there are outstanding!!!
Tyler explained everything quite well; I was kept informed of progress every step along the way; the window construction is high quality.
Everyone was so pleasant and wonderful to work with
The window locks on one window are opposite - meaning on one side flip up is open on the other flip up is locked. We have not been able to use our front door due to product defect going on over two weeks. Not to happy about that after we were told there would be a rush on the order. Have not had a chance to open and close windows due to cold and that is outside of your capabilities. When speaking with staff they have all been polite and respectful.
I feel I got a fair price, sales was not pushy, the work was top tier when finished.
Terrible quality and customer service.
Absolutely great product!
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Installers were professional, friendly, respectful, efficient.
Already have!! My next door neighbors!!
The whole process was super easy and everyone I dealt with treated us with respect and answered our questions.
I already told my friends and Neighbors about your great job.
Still waiting on replacements.
Quality windows, excellent service from scheduling to installation.
The salesman wrote the order up misleading me. All the windows we beleived we ordered were not delivered. When I complained, nothing happened. I have had no response.