Price, service, workmanship

Every step in the process was very positive. We really liked our sales associate as well as the installation team. Everyone was very personable, knowledgeable and professional. We are also extremely pleased with the windows ! Great quality and nice looking.

My windows are extremely finicky and rarely latch completely closed. The windows do not seem to block much solar heat even though they were sold with the premise that they could do so.

My windows are still not completely installed after 3 tries! The installers damaged several things that they had to fix, some of the problems have been blamed on the factory. I’ve had to move things and be available 5 times if you count the original salesman! This last time, they “forgot “ to order things for 2 of the already installed windows (sash and glass replacements), so I’m waiting another 6 weeks for them!!! I had to have my handyman come to replace a new baseboard that they dropped a hammer on the very 1st attempt at installation. The second time, the measurements were reversed, length /width, so that was in the hole for 7 weeks while that was re-ordered!

Highly recommend

I think its best to wait until everything is Fixed and or Replaced, we Started the process May 30th Windows were installed in June, have had several Issues, one Window has already been replaced waiting for instructions on 2 or more other Windows that do not fit right and other issues and failed the final Inspection. Waiting on an update to when , where and how.

The windows and screen were not as high of quality as I expected.

I was disappointed with the factory quality control. I'm waiting on glass for two windows that they should never have shipped. Also the patio door has imperfections and half of it is being replaced.
There was pressure to get the windows installed and paid for that day. I know it was end of the month but can't believe one installation would make a difference.

My drywall was damaged and I later found my tub had scuff marks. The window installers lost one of the screens and we still don't have a screen.

They made the process super easy and very transparent.

I liked that there was no 3- window minimum as I only had 2 to be replaced. I also appreciated that they didn't charge $400 for not having a 3rd window.

When given a friends contact information, do NOT reach out to them on a Sunday morning, especially twice.

All of the people that I’ve interacted with have been very helpful and supportive.

The consultation was great and Terry answered all of our questions. He also did not make us feel pressured to choose without talking privately with my husband to make sure we were making the right decision.

Basically, my windows were ordered incorrectly, and it took an extra month to remedy the situation.

The high pressure sales tactic is off putting and being told you have to make a decision immediately or you lose your sale price is predatory. The only reason we moved forward is because we had other companies in for quotes (that didn’t expect an on the spot decision) and Window Nation was a little cheaper. Although the windows are great, that experience will make us go with another company for our next 14 windows that need to be replaced. We also never received our gift card for scheduling the appointment initially ($100)

Very satisfied with the sales team, the measuring team very much so with the install team problem resolutions so far have been excellent

The install team was very thorough, clean, and addressed minimal areas that needed cleaning on the outside window. This was the second window replacement work order and the experience was much better than the first a month prior.

Pricing, quality at that price point

Still recommend though was disappointed with some things.

I have already passed on info about our window project.

Window Nation's work was very well done.

We love our brand new windows. Window Nation was easy to work with and they gave us a good deal.

Get the measurements right the first time, promise accurate results (we were told our windows would be bigger because of the framing measurements and they were not because of the material our house is made from prevent this option and we waited 5 weeks for the re-make of the windows).

Excellent customer service from beginning to the end