About surveys
GuildQuality surveys
Reviews 119
Filter Reviews
Of 251 respondents, 119 left a review.
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
No rating
Recent reviews
Robert M.
Response
Valor Home Hi Robert and Valerie, thank you so much for taking the time to complete your end-of-project survey and for sharing such positive feedback. We’re thrilled to see that you were 100% satisfied with your experience and gave our team top marks for sales knowledge, communication, professionalism, and overall value.
Your strong recommendation means a great deal to everyone at Valor Home. We truly appreciate the trust you placed in our team and are grateful for the opportunity to serve you. Thank you again for choosing Valor Home!
Charlie H.
Valor did my roof and I was pleased with the work.
I am very pleased with siding instalation.
Review in Rosedale, MD
The process from start to finish was seamless
Thomas H.
We already have.
Response
Valor Home Hi Thomas and Catherine, thank you so much for taking the time to share such an incredible and detailed review. We’re truly honored by your feedback and thrilled to hear how confident and informed you felt throughout the entire process.
It’s especially rewarding to know that the time spent explaining the different roofing materials, installation methods, and warranty options helped you feel comfortable in your decision. We take great pride in educating homeowners so they can make the best choice for their home and long-term investment.
We’re also grateful for your kind words regarding professionalism, communication, and craftsmanship — especially your recognition of the crew’s cleanup and dedication during the installation. Hearing that we exceeded your expectations and earned your recommendation truly means the world to our team.
Thank you again for choosing Valor Home. It was an absolute pleasure working with you both, and we sincerely appreciate your trust.
Anthony T.
Very professional organization with a great connection to veterans. Would very much do additional business with them in future.
Bill F.
From the beginning the team was very responsive. The job was done on time and kept the area around the house clean.
Scott R.
We would recommend valor 100 percent
Response
Valor Home Hi Scott and Wanda, thank you so much for taking the time to share such a detailed and thoughtful review. We’re thrilled to hear that your experience was exceptional across every stage of the project and that Cody’s professionalism and communication stood out.
It’s especially great to know that our crew’s work ethic and attention to detail made a strong impression — from replacing only what was necessary to protecting your home during rain and leaving the site spotless at the end. We’re also glad to hear that the value, materials, and warranty gave you confidence in your decision.
Thank you again for your strong recommendation and for trusting Valor Home with your roof. It truly means a lot to our entire team.
Review in Vienna, VA
Install was at the appointed day at the specified price -- the crew worked diligently to finish the install in 1 day. No leaks the next day with a heavy rain. Very impressive to get everything 100% correct.
Charles B.
Great service!
Renia R.
Staff showed up early. They covered the bushes and around the house, secured the area where debris may fall. They worked non-stop until the job was done. After installing the roof, they walked around with the magnet insuring all the nails are removed from the yard. I like the workers that I gave each one a tip for a job well done! I recommended Valor Home to a friend.
Charles S.
Valor was easy to use and all the personnel were friendly and helpful I would recommend them for any home improvement needed
Response
Valor Home Thank you for your glowing review of Valor Home! We're delighted to hear that you found our service easy to use and our team friendly and helpful. It's wonderful to know that our salesperson was knowledgeable and that you felt you received fair value for your money. We strive for professionalism and organization in all our projects, so we're glad this was reflected in your experience. Your recommendation means a lot to us, and we're grateful for your trust in Valor Home for your home improvement needs. We look forward to serving you again in the future!
Glenn W.
Response
Valor Home Hi Glenn, thank you for taking the time to share your feedback and for recommending Valor Home. We’re thrilled to hear how pleased you were with the efficiency of the project and that our team was able to complete the work quickly while still maintaining high standards.
We’re especially glad to know our crew identified and repaired additional issues that might have otherwise gone unnoticed. Providing thorough, knowledgeable service is something we take great pride in. Thank you again for choosing Valor Home and for your trust in our team.
Dina K.
Response
Valor Home Hi Dina, thank you so much for taking the time to share such wonderful feedback about your experience with Valor Home. We’re thrilled to hear that our team’s professionalism, communication, and attention to detail exceeded your expectations.
It’s especially rewarding to know that the final result impressed you and that you continue to receive compliments on the work. Your recommendation means a great deal to our entire team. We truly appreciate your trust and are grateful you chose Valor Home.
Neal M.
If you are considering a roof replacement, I would highly recommend getting an estimate from Valor before making your final decision.
Response
Valor Home Hi Neal and Mary, thank you so much for taking the time to share such a detailed and enthusiastic review. We’re thrilled to hear how happy you are with your new roof and that every step of the process — from material delivery to installation day — went exactly as promised.
It’s especially wonderful to know that you were impressed with the craftsmanship, particularly the chimney flashing, and that you love the color of your new roof. Our crews take great pride in those finishing details, and your kind words truly mean a lot. We’re also glad our pricing delivered strong value compared to other estimates.
Thank you again for your strong recommendation and for choosing Valor Home. It was a pleasure working with you, and we sincerely appreciate your trust in our team.
Mike M.
Response
Valor Home Hi Mike, thank you for taking the time to complete your end-of-project survey and for sharing your honest feedback. We’re glad to hear that you were satisfied with our sales knowledge, communication, and overall value.
We also appreciate you bringing the concerns about ladder handling and site management to our attention. Protecting your home and maintaining a clean, safe job site are extremely important to us, and we take feedback like this seriously. We will be reviewing this with our crew to reinforce proper handling procedures and site care standards.
Thank you again for your trust and for giving us the opportunity to improve. If there is anything specific you would like us to review further, please don’t hesitate to reach out directly — we’re always here to help.
Mike T.
Response
Valor Home Hi Mike, thank you so much for taking the time to share such a detailed and thoughtful review. We’re thrilled to hear that your entire experience — from the initial walkthrough with Bill to the final installation — was smooth, professional, and exceeded expectations.
It’s great to know that Bill clearly explained the process and options, that Sal maintained strong communication throughout, and that our crews delivered on time while keeping your property clean. We’re especially glad the final cost came in below the estimate, even with additional work completed. Transparency, organization, and value are priorities for us, and your feedback confirms that commitment.
Thank you again for your strong recommendation. It was a pleasure working with you, and we truly appreciate your trust in Valor Home.
Michael Y.
Valor completed our roof replacement as per our contract, on time , all team members were professional in every aspect of their respective roles.
Response
Valor Home Hi Michael and Viola, thank you so much for taking the time to complete your end-of-project survey and for sharing your experience with Valor Home. We’re thrilled to hear that your roof replacement was completed exactly as outlined in the contract and on schedule.
It means a great deal to us that every member of our team demonstrated professionalism throughout the process. Delivering quality workmanship, staying on timeline, and maintaining a respectful, organized job site are priorities we take very seriously. Thank you again for your trust and for recommending Valor Home — we truly appreciate the opportunity to serve you.
Dave A.
No problems are reason enough to recommend Valerie The people that valor sent to my project were very professional
Response
Valor Home Thank you for your glowing recommendation of Valor Home! We're thrilled to hear that our team's professionalism left such a positive impression. Your feedback on our effective communication, organization, and the value you received is greatly appreciated. It's wonderful to know that our team met your expectations. At Valor Home, we strive to provide exceptional service on every project. We're grateful for your trust and look forward to serving you again in the future. Please don't hesitate to reach out if you need any further assistance with your home improvement needs.
James L.
Response
Valor Home Thank you for your glowing review of Valor Home, James! We're thrilled to hear you had such a positive experience with us. Your 'AAA++' rating means the world to us, and we're glad our team demonstrated knowledge, professionalism, and effective communication throughout your project. We know banking paperwork doesn’t always go as planned, and we’re happy we could work with you while everything got sorted out. It's wonderful to know you feel you received fair value for your investment. Thank you for your willingness to recommend Valor Home to others – that's the highest compliment we can receive. We look forward to serving you again in the future!
Michael S.
They did a great job from sales all the through to work that was done.
Response
Valor Home Thank you for your glowing review of Valor Home! We're thrilled to hear that our team excelled throughout your entire experience, from the initial sales interaction to the completion of your project. It's wonderful to know that our salesperson was knowledgeable and helpful, providing you with valuable information. We pride ourselves on effective communication and professionalism, so it's gratifying to see this reflected in your feedback. We're also pleased that you found great value in our offer. Your willingness to recommend Valor Home is the highest compliment we could receive. We truly appreciate your business and look forward to serving you again in the future!
Sloane F.
Quick and efficient.
Response
Valor Home Thank you for your feedback! We're delighted that Valor Home provided you with a quick and efficient experience. It's great to hear that Cody was knowledgeable and not pushy, and that you appreciated the quality of our shingles and warranty. We're grateful for your recommendation and your support of veterans. We apologize for the cleanup oversight and will use your feedback to improve our process. At Valor Home, we strive for excellence in every aspect of our service. Your satisfaction is our priority, and we're honored to have served you. Thank you for choosing Valor Home for your roofing needs!
Rick G.
Professional, quality work. Removed & replaced in one day. I Will highly recommend them for your home needs.
Response
Valor Home Thank you for your glowing review of Valor Home! We're thrilled to hear about your positive experience with our professional and efficient service. It's wonderful to know that our team, especially Leon, delivered quality work and completed your project in just one day. Your high ratings across all aspects of our service, from sales knowledge to communication and value, are truly appreciated. We're honored by your willingness to recommend Valor Home to others for their home needs. Your satisfaction is our ultimate goal, and we're delighted to have met your expectations. Thank you for choosing Valor Home, and we look forward to serving you again in the future!
Virgil V.
Heard them on WMAL radio and was happy I used Valor.
Response
Valor Home Thank you for choosing Valor Home and sharing your experience! We're delighted you found us through WMAL radio and had a positive experience overall. It's great to hear our team was professional, organized, and left your property tidy. We appreciate your feedback on the plywood costs and will review our pricing to ensure we're providing the best value. We're glad our workers were accommodating with cleaning your skylight. At Valor Home, we strive for excellent communication and service, and we're thrilled to have met your expectations. Thank you for recommending us – we look forward to serving you again in the future!
Jim K.
Response
Valor Home Thank you for your outstanding review of Valor Home! We're thrilled to hear that our team exceeded your expectations in every aspect, from our knowledgeable sales staff to our effective communication and professional organization. It's wonderful to know you found great value in our services and that our installation team was efficient and left your property in excellent condition. Your recommendation means the world to us at Valor Home. We truly appreciate your business and look forward to serving you again in the future!
Barbara G.
Response
Valor Home Hi Barbara, thank you so much for taking the time to complete your end-of-project survey and for sharing such wonderful feedback. We’re thrilled to hear that you’re truly satisfied with your new roof and gutters and that your experience met your expectations across every category.
Providing organized, professional service and real value is what we strive for on every project, and your kind words mean a great deal to our entire team. Thank you again for choosing Valor Home — it was a pleasure working with you, and we’re always here if you need anything in the future.
Nancy H.
No! Hire a company that has its own workers and communicates with you, has a rep on site while the job is being done, and does a walkthrough when completed.
Response
Valor Home Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to clarify several points raised in your review. Regarding pricing, Valor Home offers an apples to apples price-matching guarantee, which was honored in your case. When a comparable estimate was presented, the pricing was adjusted accordingly to ensure you received competitive value without compromising materials or scope. With respect to communication, our records reflect frequent and ongoing contact throughout the scheduling process and during the installation, including updates related to weather conditions and installation timing. Adjustments were made to accommodate forecast changes, and we worked closely with you to ensure the project proceeded safely. Valor Home does utilize licensed and insured subcontracted crews, which is standard practice in the roofing industry. This is not concealed, and all crews working on our behalf are required to meet our installation and safety standards. We also maintain photo documentation of this project showing that the crew was using proper fall-protection equipment. Given the steep pitch of the roof, the work could not have been performed without appropriate safety tie-offs. Our installation crews are long-standing, trusted subcontractors who have worked with Valor Home for years and routinely complete job close-outs as part of their scope, although a separate company-led final walkthrough is always available upon request. In this case, we are currently scheduling a Valor Home representative to visit the property to complete an additional inspection and address any remaining questions. We respectfully disagree with the characterization that safety standards were ignored or that communication was absent, but we do acknowledge that your experience did not align with your expectations. Feedback like this is taken seriously and is used to reinforce procedures moving forward.
Lauren W.
Response
Valor Home Hi Lauren,
Thank you for sharing your feedback. We’re sorry that your experience did not meet your expectations. At the time of your project, our team reviewed the concerns raised and worked through them directly, and the matter was considered resolved.
While we understand your frustration, we do want to clarify that the issues you reference were addressed during the original service period. As a veteran-founded company, we take all customer concerns seriously and strive to handle them thoroughly and fairly when they arise.
We appreciate you taking the time to share your perspective and wish you and your family well moving forward.
Gwen N.
They were reasonably priced, friendly and professional, and extremely efficient. We thought iit would take 2 days to complete, but they finished the job in one 12hour day. Amazing!
Response
Valor Home Thank you for such a detailed and thoughtful review.
We’re thrilled to hear that Leon made the process personable, thorough, and enjoyable, and that the installation team impressed you with their work ethic, efficiency, and cleanup—even late into the day.
We also appreciate your honest feedback regarding scheduling communication and setting clearer expectations about the installation timeline. That’s helpful insight, and it’s something we can absolutely improve on to make the experience even smoother for future projects.
Thank you again for choosing Valor Roofing and for your strong recommendation. We’re glad we could exceed expectations and deliver a great result for your home.
Randall G.
Response
Valor Home Thank you for your excellent review, Randall! We're thrilled to hear that Valor Home met your expectations with efficient, high-quality work. We appreciate your feedback on improving our daily communication during projects. It's valuable input that will help us enhance our service. We're especially pleased that Bill Selby represented our company so well. Your recommendation means a lot to us at Valor Home. We look forward to serving you again and hope you'll share your positive experience with friends and family.
James W.
Response
Valor Home Thank you for your glowing review of Valor Home! We're thrilled to hear about your excellent experience from start to finish. It's wonderful that our team was friendly, knowledgeable, and provided exactly what you were looking for. We take pride in offering great products at fair prices, and we're delighted you found value in our service. Your recommendation means a lot to us at Valor Home. We appreciate your business and look forward to serving you again in the future!
Dianne J.
Response
Valor Home Thank you for your glowing review of Valor Home! We're thrilled that our team exceeded your expectations. It's wonderful to hear that our salesperson was knowledgeable, our communication was effective, and we maintained a professional and organized approach throughout your project. We take pride in leaving properties clean and undamaged, and we're glad this was your experience. Your feedback on our excellent pricing and fair value is greatly appreciated. We're honored by your willingness to recommend us and grateful for your trust in Valor Home. Thank you for choosing us for your roofing needs!
Jim H.
Response
Valor Home Thank you for your positive feedback about Valor Home! We're delighted that you found our salesperson knowledgeable and helpful, and that our team was professional and organized. We appreciate your recognition of the fair value we provided. We apologize for any difficulty you experienced in reaching a live person directly. We're continuously working to improve our communication channels. Your recommendation means a lot to us, and we look forward to serving you again in the future. Thank you for choosing Valor Home for your project!
John H.
Response
Valor Home Thank you for your glowing review of Valor Home! We're thrilled that you had such a positive experience with our team. It's wonderful to hear that you found our salesperson knowledgeable, our communication effective, and our service professional and organized. We're especially pleased that you're recommending us to friends – that's the highest compliment we can receive. Your satisfaction with the roof's appearance and our thorough cleanup is exactly what we strive for. We truly appreciate your business and look forward to serving you again in the future.
Jacqueline M.
Response
Valor Home Jacqueline M., thank you for your glowing review of Valor Home! We're thrilled that Mr. Larkin and our team treated you like family. It's wonderful to hear that our roofing crew did a beautiful job and left your property spotless. We truly appreciate your high recommendation and are delighted that you found the experience so pleasant. At Valor Home, we always strive to arrive on time and take great care with our work. Your kind words and blessing mean the world to us. We're honored to have served you and look forward to being there for any future home improvement needs you may have.
Mark B.
Response
Valor Home Thank you so much for taking the time to share this feedback. We’re thrilled to hear that you felt supported from the first call through the final install and that you’re happy with your new roof. Our team takes a lot of pride in staying organized, communicating clearly, and delivering real value, so your words truly mean a lot to us. We’re also grateful for your support of our mission to give back to veterans. It was a pleasure working with you, and we appreciate you choosing Valor Home.
Beth R.
Response
Valor Home Beth, thank you for your glowing review of Valor Home! We're thrilled to hear that our team completed your roof installation efficiently and to your satisfaction. It's wonderful to know that the new roof not only looks amazing but also effectively keeps the water out. At Valor Home, we pride ourselves on delivering quality results that protect your home. We greatly appreciate your recommendation and look forward to serving you again in the future!
Zack W.
You guys are horrible at getting back with me with questions so I did and it was a mistake
Response
Valor Home Hi Zack, we’re sorry to hear you feel this way. Communication is very important, and this feedback is taken seriously. After reviewing our records, we don’t see any unanswered messages tied to your account, but we’d appreciate the chance to better understand your experience. Please contact our office directly so we can review any concerns and address them appropriately.
William W.
Response
Valor Home Hi William, thank you for completing your end-of-project survey and for the outstanding feedback across every category. We’re honored to know that our communication, problem resolution, cleanliness, and respect for your home contributed to a positive experience.
Earning your recommendation means a great deal to our team, and we truly appreciate the trust you placed in Valor Home. Thank you again for choosing us — we’re always here if you need anything down the road.
Steve M.
Response
Valor Home Hi Steve, thank you for taking the time to complete your survey and for rating your experience so highly. We’re grateful for your trust and pleased to know that our sales knowledge, communication, professionalism, and overall value met your expectations.
Your satisfaction is incredibly important to us, and we truly appreciate you choosing Valor Home for your project. If you ever need assistance in the future, our team will be happy to help.
Marsha A.
Response
Valor Home Hi Marsha, thank you so much for taking the time to complete your end-of-project survey and for the wonderful feedback. We’re thrilled to hear that you were fully satisfied with your experience and that our sales knowledge, communication, professionalism, and overall value met your expectations.
Your kind words about our pricing and workmanship truly mean a lot to our team. We take great pride in delivering quality work while remaining committed to the homeowners we serve. Thank you again for choosing Valor Home — it was a pleasure working with you, and we’re always here if you need anything in the future.
Eugenia G.
Response
Valor Home Hi Eugenia,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience.
I wanted to clarify two items mentioned in your comments- the cleanup process and the satellite dish.
Per your contract, roofing tear-off generates a significant amount of debris, including thousands of nails. While the crew performs a full cleanup and uses high-powered magnets, it is physically and mathematically impossible for every nail to be detected and picked up. This expectation is outlined under Preparing Your Home for Roofing Installation on page 9, which notes:
“During installation you can expect your yard to be covered with tarps… When removing your old shingles we will encounter and remove thousands of nails. It is physically and mathematically impossible for every nail to be detected and picked-up from the property. We will use high powered magnets and do our best!”
Finding a few additional nails afterward, especially after wind shifts or landscaping disturbance, can happen, and is considered normal following a roof replacement. That said, we are glad you reached out so the skylight area could be addressed.
Regarding your cable dish, the contract also explains that Valor does not remove, reinstall, or adjust satellite dishes, and that the homeowner must coordinate service with their provider. Page 9 states:
“Valor is not responsible for removal or re-installation of any… satellite dishes… Please contact your cable… company prior to install in order to arrange the R&R of these items.”
This is because satellite alignment must be performed by the provider to ensure proper signal strength and warranty compliance.
We appreciate your positive ratings and your additional note about supporting Veterans. If there's ever anything else you need, we’re always here to help.
Jeffrey H.
Response
Valor Home Thank you for the strong marks across the board. We’re happy to hear everything went well and truly appreciate your support.
Tracy B.
Response
Valor Home Thank you so much for the wonderful feedback and strong recommendation.
We’re thrilled to hear that the entire experience from communication to professionalism to overall value met expectations and left you completely satisfied with the workmanship. Comments like yours mean a great deal to the team and reinforce our commitment to delivering exceptional service on every project.
Thank you again for choosing Valor Home and for recommending our roofing services so highly. If anything is ever needed in the future, the team will be ready to help.
Rodney B.
Response
Valor Home Thank you so much for the outstanding feedback!
It’s wonderful to see that the experience rated strongly across every category — sales knowledge, communication, professionalism, organization, value, and overall satisfaction. The team strives to deliver this level of service on every project, and it’s truly appreciated when a client shares such encouraging comments.
Thank you again for choosing Valor Home. If any future needs arise, the team will be ready to help.
James T.
Response
Valor Home Hi James, thank you so much for taking the time to complete your end-of-project survey. We truly appreciate your feedback and are thrilled to see that you were 100% satisfied with your experience.
It means a lot to our team to know that our sales knowledge, professionalism, organization, and overall value made a positive impact on your project. Delivering exceptional service — from the very first conversation to the final walkthrough — is something we take great pride in.
Thank you again for choosing Valor Home and for recommending us. If you ever need anything in the future, we’re always here to help!
Ron R.
Response
Valor Home Thank you for taking the time to share this feedback.
The concerns about communication, professionalism, and the appearance of the roof are taken seriously, and the goal is always to deliver a smooth and satisfactory experience from start to finish.
Regarding the comment about the architectural shingles on the front of the home, it’s important to clarify that architectural shingles do not lay flat in the same way 3-tab shingles do. Architectural shingles have a dimensional profile by design, which creates varying shadow lines and textures. This is normal and part of the intended aesthetic of the product.
To fully understand the concern about the appearance, the team requested photos of the area in question so a proper assessment could be completed. Those photos were not provided, which made it difficult to evaluate the issue or offer corrective guidance.
That said, the door remains open to reviewing the matter further. If photos can be shared, the team will gladly take another look and ensure everything meets installation standards.
Thank you again for the feedback. It genuinely helps improve the overall experience for future homeowners.
David N.
Response
Valor Home Thank you for your feedback. We did want to clarify that throughout your project, Sal and TJ always responded promptly to your communications. In fact, Sal even responded outside of normal business hours to ensure you received timely updates.
Regarding the change order, this was necessary because once the old materials were removed, we discovered that the roof had cedar shakes beneath the shingles, which required the installation of all new plywood. This is a common structural issue that cannot be identified until the roof is opened, and replacing the decking was essential to ensure the roof was installed safely and to code.
We appreciate you taking the time to share your thoughts. If there’s anything further you’d like to discuss, we’re always here to help.
Patti G.
Response
Valor Home Hi Patti,
Thank you so much for taking the time to complete our survey and for giving us 100% satisfaction across the board! We’re thrilled to know our team delivered on sales knowledge, communication, professionalism, and value throughout your project.
It was a pleasure working on your home, and we truly appreciate your trust in Valor Home. If you ever need anything in the future—questions, maintenance, or a new project—we’re always here to help.
Thank you again for choosing Valor!
Jae C.
There isn't anything substantial that would deter me from highly recommending this company.
Response
Valor Home Hi Jae,
Thank you for the detailed review and for sharing your experience with our team. We’re glad to hear that our roofing expertise, value, and commitment to the veteran community made a positive impact on your project.
We also appreciate your honest feedback regarding communication after the installation, as well as the note about the shrubs. This helps us improve and ensures we continue delivering the exceptional service our customers deserve.
Your recommendation means a lot to us. Thank you for choosing Valor Home — and please don’t hesitate to reach out if we can support you in the future.
Fran T.
Response
Valor Home We're delighted by your glowing review of Valor Home! Your high marks for our communication, professionalism, and value mean the world to us. We're honored to have earned your recommendation and look forward to serving you again soon. Thank you for choosing Valor Home!
GuildQuality
Feedback report
