Overall my experience was negative. It was revived in the end after a year of waiting and a project manager from another region taking over at the direction of the big boss. The original process was unorganized, lack of communication between project manager/designer/installers, and the work was delayed several times. Once we were told the job was complete we expressed our concerns and were told a person would be back for a follow up visit. That visit never happened and pavers were left loose and strewn about the yard. A huge gap between the pavers and the existing ground surrounded the job and was dangerous. As I explained to multiple people there would never have been a before and after photo taken as the after photos looked like an unfinished project.

Excellent support from Keny Suarez and Adrian O'Donoghue throughout the whole project.

Very responsive to my initial call and getting back to me with a bid. Made design changes quickly per my request and got updated bid that day.

They were reasonably on time, but did an excellent job.

Very pro

Final project turned out but communication was horrible. A job that should have taken 3 weeks took almost 4 months.

Definitely, we already have!!!

I paid $11k yesterday. But before the project begins, I'd like to say that I think it's really not cool (and I can easily use more profane language) that I have to hear it from the project manager after executing the contract and paying a deposit (and after 3 days lapsed) that only 4" of unreinforced concrete removal is covered under the contract I signed. Now, I'm sure buried in the fine print somewhere, it addresses this issue to my detriment, but it is significant enough that it should be called out on the front end by the sales rep prior to execution and NOT by the PM a day or so before the work begins. Seriously, even these cheap tract home builders place rebar or wire mesh to strengthen the driveways. Covering only 4" of unreinforced concrete is a joke. System Pavers is guaranteed upside despite being the most costly contract sans the extra dollars for the concrete removal that was never called out. This is total BS and if you were on the opposite end of this, you wouldn't feel any different.

One would think that $26.3k is enough for this project, but instead I'm now being subjected to a margin enhancing upcharge. I want to make the distinction that it's not so much about the money, but it's about feeling duped and being taken advantage of. I'm seriously considering calling someone in authority at System Pavers regarding this situation or perhaps it's part of the company's business plan?

So there's about 450 sq ft of concrete removal, what does that mean for reinforced concrete 5" thick? What's the margin enhancing upcharge?

They are top notch and stand by their work.

Ability to finance - fair estimates

Well organized, great follow through, excellent work, professional communication

Sales presentation was “no pressure” - give & take from sales team & buyer. Construction scheduling was professional, covering all pertinent issues. Job site crew performance was flawless.

Knowledgeable staff, great communication, and stayed on schedule with the project

A few years ago we had System Pavers put in retaining walls, and also had them replace our railroad tie graded walkways with pavers. They did a great job and the results looks great. We recently used System Pavers to add a new matching wall. Octavio and his crew did a great job, they took care of us and again the results look great!

We had spent years trying to design our backyard landscape. But it was System Pavers who finally helped us bring our ideas into reality - and we are delighted with the results. Thank you!

The look of the patio is amazing and the communication with the project manager was excellent. He was happy to address any questions we had. They performed the job quickly and efficiently and we were happy with the final result.