Rep and team were fantastic in communication and friendliness

Very disappointed with the finished product. Your company treats the project as if it is a job - the text message chain is titled Job 12450 - it is not a job to me, it is my home. You made changes to the rafter tails on the porch - at a place where i see them every day without consulting me. I have to look at this change you made to my house without any input from me probably the rest of my life... Also you left nails in the fascia boards and a scratched drip edge. To your companies credit you did try to correct these issues but obviously not to my satisfaction...

There were things that were done extremely poorly that were so bad, it boggled our minds how any supposedly trained roofer would decide to do. These were righted in the end, some so so and some better than that. But it calls into the entire question of training, which was so lauded by sales for your company

All staff were clear, communicative and friendly. The work was done well with a high degree of quality

From start to finish we had a great experience.

Since day 1 after we decided to fix our roof without insurance helped all personnel involved were simply the best and accomodating.

Communication was not very good. The idea that I would have someone to contact asap if I had an issue was not the case. Text messages and phone messages were not responded to quickly even when I outlined the problem and said I needed an answer asap.
Everyone said that a company rep would be here for the final inspection but I could never find out who it was. That didn’t happen; no one showed up from the company for the final inspection. Ridiculously the inspector didn’t bring a ladder and refused to go up on my roof. So I went up on the roof took pictures and showed him the pictures. He signed off on the final inspection because I made that happen.

Noah who did our initial inspection was incredible. Didn’t feel like a Salesman.

Yes, I would...

They came on time, were very professional and worked very hard at getting the roofing job done correctly!

The job was professionally completed. The installers were professional and ensured they cleaned up the materials at the end of the day. At the end of the work day they provided photographs of the work completed.

Roof Repair Specialists are professional in their communication and work ethic. They are people of integrity.

The roof shingles look great. However, I wish we would have checked in more closely about useless roof vents. There are two vents on the house that have no purpose, and your company painted them instead of removing them or covering them up with shingles. I also wish you would have offered painting with facia board installation. Even now, there are some areas with rotted wood that need the facia board changed.

Guy Labbe is a trusted family friend

Professional and friendly staff that do a great job keeping us updated.

Fast, efficient and professional job!

They were prompt, reliable, easy to work with, and willing to deal with my insurance directly.

The production manager Alvero is very flexible and easy to work with. Every single issue pops out Alvero will try his best to accommodate 👍 and resolve efficiently

In fact, I already have recommended RRS to others.

The entire experience was seamless.

Very informative of what would occur. Kept me up to date on work. Kept the area clean

Roof Repair Specialist got the job done in a timely and effective manner. My field supervisor and contractor were friendly and easy to work with.

Very, very disappointing. We decided to use Roof Repair Specialists – despite being 25% more than the lowest bid – because of their excellent salesman. He gave us a feeling that we would be well taken care of. Unfortunately, we were not.

The person in charge of our repair was very deficient in his communication. If you work from home, like we often do, or if you have a dog that does not want strangers walking around his yard, knowing when the workers will be working is vital. The supervisor of our roof replacement repeatedly gave us wrong information, which led to a lot of frustration.

Additionally, and perhaps more reflective of a bad company, after removing the roof from our garage (if you’ve never seen this process – it is very violent) we were informed by the company that they would NOT put new shingles on the garage roof until we got expensive repairs. They said the structure was no longer safe. Roof Repair Specialists knew that we had a 100-year-old house. They had a salesman do an inspection. They had a pre-work inspector also do an inspection. They had guys stand on that garage roof with rakes, scraping the old tiles off. And yet, they never warned us that this added expense might be a possibility – nor took any precautions for this outcome. The company decided to stop all work until WE paid a contractor to stabilize the structure – a structure that THEY made unstable – before they would finish the work. The garage is only one story. Some of their own workers said that they could just put up scaffolding and not have to stand on the garage roof at all, however, the company refused to do anything until we paid for that contractor.

Finally, the shingles that they threw off the roof made a lot of marks on our stucco. I asked that they clean the stucco, but the clean-up crew left without cleaning it. Only after I reached out - some days later - asking when they'd finish the job, was I informed that they didn't feel like cleaning it was safe - they didn't want to damage the stucco. Again, if you know the structure is 100 years old, shouldn't you take precautions to ensure that the stucco does not get damaged to begin with?

After all of this inconvenience, mis-information, and damage, they still charged the full amount. Despite the great reviews they get, despite the excellent salespeople, take it from me: never use this company.

This is the review I posted to Yelp and Google:

We interviewed a LOT of companies before choosing Roof Repair Specialist. The sales consultation was very informative because the building codes for roofing materials have changed a lot in 20 years. Our roof's steep pitch required extra safety precautions and more materials. All of this was clearly communicated.

The work started on schedule and the tear-off was noisy, but not as loud as we expected! At the end of each day, our property was cleaned up so we could move our cars back to the driveway.

We were in a text chain with the site manager and other key players throughout the whole project. The city inspections were a breeze and the new roof looks great.

Absolutely professional from beginning to the end. Attention to detail was greatly appreciated. Not just the craftsmanship but even the delightful demolition crew all the way to finish crew and of course the pre-cell with Noah and supervisor Louis. Already recommending you folks to people.

Overall, Roof Repair Specialist was a pleasure to work with. They were professional, courteous, and efficient.

I'm an architect involved in many construction projects- the Roof Repair Crew was exceptional. From Noah's initial explanation of our roofing options, to Chucky and the crew on the job, and Grace communicating about process. They did exceptional construction work and helped solve some unique conditions of our roof - solving the issue and doing the minor work so we did not have to involve another subcontractor. The daily video/photo updates made sure we saw the progress and confirmation that the complicated areas of our roof were solved and work went as expected.
There was an issue during our first inspection, but Chucky and Noah were right on the issue and it was solved by the end of the day not impacting construction schedule. I would highly recommend Roof Repair Specialist for your new roof.

“ABSOLUTELY”

Yes

I had gotten several quotes before contracting with Roof Repair Specialist. My choices were between Roof Repair Specialist and another professional who just took too long to produce a quote. Most of the problems with my cobbled-together flat-roofed house and pitched-roof garage were handled within the original scope of work, and the results were better than I'd expected. I believe that my new roofs will last as long as the salespeople said they will.

Their work was excellent, but what impressed me the most was that I needed some vent holes closed and others cut before the roof went on. Roof Repair Specialists went out of their way to help coordinate the work with my plumber.

I have absolute confidence that, if I recommended Roof Repair Specialist to a friend, they would do an excellent job.

Very positive, professional and polite on every level!

Starting with Areg, the project was handled professionally, expertly and with a continued focus on quality and customer service. Everyone I dealt with at the company was responsive and personable. The crew was courteous and respectful of our property, and everything was left clean at the end of each day. Overall there was minimal disruption, and an excellent finished product.

Level of professionalism is extremely good. Quality of materials excellent too.

I found RRS through a referral and am pleased with the work and service. I've already referred the company to friend.

Good communication throughout and quality work. Overall a very good experience.

They were able to start the job a week early, and they finished on time. They did a good job cleaning up after they were done and I was happy with the quality of work and their professionalism.

They need to improve their communication. Site clean up could have been better. They leaned materials against the walls and left stains and marks on the stucco.
There was some sloppy work to be addressed. The job lead returned on a Saturday (an hour late) and did a satisfactory job addressing my concerns. I’m still waiting for my job and inspection summary.
They were very prompt in sending out the invoice. They should be that prompt in all aspects.
They used quality materials and promptly forwarded the warranty as soon as we paid the invoice

Clear and efficient scheduling process, excellent email and Text communication and a large install crew got the job done quickly.

No I don't think I would recommend Roof Repair Specialist because of the problems we had during the roof/gutter installation. I was also disappointed in the lack of follow-up and communication with the project manager.

Very professional and efficient

Roof Repair Specialist was recommended to me one day before I had already interviewed 3 other roofing companies and secured estimates and had selected one of those 3 to work on installing a new roof for us. I decided to contact Roof Repair Specialist and now I am so happy I call them and hired them.

Overall, I was satisfied with the communication and professionalism of Roof Repair Specialist. Unfortunately, immediately following a full roof replacement, I experienced a ceiling leak that took three service calls to repair.

We were thoroughly impressed and pleased by Roof Repair Specialist in every way possible. From promptness, to cleanliness during the process, to responsive and, of course, excellent work, it was a great experience to work with Roof Repair Specialist.

The project manager Alvaro really cared about getting the job done right and to our satisfaction.

Roofing repair done a great job on my house thanks you 👍

I have already posted on Yelp

Your crew did an excellent job.Chucky did an excellent job and also Serge.Thank you.

Terrible experience! First I had to wait 4 months before they even started. After work was done I had to call them back to fix the staples that were shot clear through the eaves. I was promised replacement of broken and damaged rafter beams by scabbing on new pieces, that didn't happen. Work on the roof destroyed my laundry room ceiling, First denials that it wast their fault, then after acknowledgment they did it, there was no offer to fix it. Charged extra for plywood that should have been included in bid. New roof has sags, waves and dips. Flashing and sheet metal is uneven, and literally hammered into shape in places.