Too much screen time and not monitoring what they are doing on their computers. Councellors sharing inappropriate content from their phones (I.e. games and videos not meant for the age group they are supervising). Edible projects are all junk food and sugar.

Safe place where kids can play with their peers.

Double standards, not following your own policy, and counselers that don't respect and communicate with supervisor. Kids get hurt, and the perpetrator gets away with it. Fostering an environment of disrespect, hostility and bullying.

Honestly I am so happy we have the YMCA in our school. BUT I do believe that things need to change. I have so many ideas with add'l cost to parents if needed. I hear so many times that the they get yelled at all the time and i can only imagine how hard it is to control all those kids at that price. I would love to see some really awesome classses they can pick from if they want. ( maybe join on with O'cannary, or yoga for kids, or something with some for an hour for them to take, or something to give them options during the aftercare time. Maybe having a structured homework person to help for kids grade 3-5. We do aftercare but also do BTB which is amazing and my kiddo love it. Maybe have a focus group with parents to help come up with some ideas!

Attitude towards children, individual approach, politeness, consideration, conditions. We like everything!!!

The staff, the activities, the ability to keep my kids off screens after school. So grateful to the YMCA SACC team!

The onsite aftercare staff is FANTASTIC.

However, the administration of our branch is completely chaotic. Parents cannot rely on YMCA aftercare programs to be steady, accessible, and predictable, because childcare leadership cannot seem to create, maintain, or deploy systems that make registration and placement processes understandable and equitable. Every year, there's some new form of chaos in the registration system, and this year was particularly egregious. Deploying a placement lottery for families *already in the system* was a complete failure of critical thinking. It's understandable that one would want to create a new placement system beyond "first to log in" but this lottery program should have been phased in for new students and existing students should have been grandfathered into current placements for the duration of their aftercare experience. What's worse? Not getting something you never had? Or having something you rely on taken away from you? The lottery system put parents in a position of having a program they relied on ripped away from them and scrambling to figure out what comes next. It was utterly nonsensical. Unfortunately, the YMCA essentially has a monopoly in our town, so other options are lacking.

Also, since the changeover to the new website/communications platform, communications has been very messy. We regularly receive emails about events after the events occur. I imagine this is also the source of the registration day meltdown. Probably should consider a different vendor or better training for staff in using the current platform.

Wonderful staff! Truly grateful for all that they do!

The counselors are outstanding and Mr Rafeeq is the best of the best. If he left, we’d follow him whether he went.

The registration system is a disaster and the online platform is so much worse after the upgrade. On site is not super organized or well supervised. Still great hours and friendly staff.

The sign up process for next year was terrible and caused our family immense stress. During aftercare, there was a calendar of activities which never seemed to take place. Multiple times at pick up, the kids were just sitting at a table doing nothing - they had no access to toys, books, art materials. They were told they just had to sit there.