I AM THE FIRST TO PURCHASE AT LAKE CARLTON. I RECOMMEND MY FRIEND AND FORMER APARTMENT NEIGHBOR PATRICIA MANNS. SHE PURCHASED AS WELL. NEVER RECEIVED REFERRAL AND I WOULD NOT HAVE PURCHASED IF I WAS INFORMED ABOUT UNSITELY UNATTRACTIVE DOG PARK BEHIND MY DRIVEBY.

I was not happy to see the huge dog park recently established in half the green space. I recommend a third the size and away from the present residential area. We were not told about a dog park until a week before it was recently fenced off. I fear that neighbors outside our community will be using the facility. I have seen this already.

I would be hesitant to recommend Rockhaven Homes, LLC to a friend due to inconsistencies in communication and overall customer experience, despite some positive interactions with individual staff members

Doug was very kind and very helpful.

The process of buying a home through Rockhaven was fairly easy. There was constant communication between Dee our sales advisor who addressed our questions and helped make the process smooth for us. Especially coming from another state.

Yes.You can build more homes that's ready for move in. I sent a couple of people out that was ready to buy but you didn't have any homes ready for sale.
Put a couple of homes with everything already in the house ready to sale.

The house was nice. They very helpful.

I"m very pleased to recommend RockHaven Homes.

I am likely to recommend Rockhaven Homes to a friend because it was a great experience. I was helped out by Damara, the Rockhaven agent, in addition to my agent, Jasmine Cobbs. The entire homebuying experience is a difficult experience; however, in the end, when you realize what all the agents have done in addition to the lender, it is well worth it! I feel my agents came through with everything, so they made the process better.

The customer service received at open house was amazing. It stayed consistent from the time I went to open house in July of 2025 until I closed in October of 2025.

The team was very, very nice and they went out of their way to be as accommodating as possible to as many needs as I needed for my very first home. They guided me through exactly what I needed to do to get things done.

They are very attentive, supportive, and responsive. I love my home, and I had a great experience with both the builder and the agent.

They don't care about the people they just want to get the sale.

Overall, the home is ok. It's things you would normally have in a house, like a coat closet, that is not in the home. There is nothing like that on the first floor. When I was looking for a home, I was moving fast, and skipped that part. I probably won't be here for long because you'd have to add space for a closet downstairs for coats.

The representative at the builder's office, Juanetta, was very helpful. Tim was also very helpful throughout the process. I did not feel like I was just another transaction. I felt like they were caring.

The work in the unit was very visible that it was rushed with a lot of imperfections that were pointed out during the initial walk through and final walk through before closing. As Adam and myself walked the unit to point the imperfections out where one wall needed to be repainted, I felt the communication to the workers was not demonstrated to the point of completion and left things unresolved. If I can sit on my toilet while looking at the wall and all i can do is shake my head and say "really" very rushed paint job and caulking.

Everything was good.

The biggest thing for me was that I had a great experience with the first sales agent, but when she transitioned from the company, management did not step up to provide someone within a few days. I had to reach out to them and follow up for answers. They need to provide better communication when there is a change with sales agents. Customers need to be aware when there is a change, and there was a lack of a clear transition plan. When the sales agent told me about the home, the agent promised I would get a washer and dryer. When I committed to purchasing the home, the manager was rude about it and said I could not have the washer and dryer. I did not like the lack of professionalism and lack of honoring something or standing on the word of the sales agent. It showed me I could not trust the management. When I did my walk through, my home was not ready, and I had to wait for them to send photos before I could sign my closing documents. Even though I love my home, these three things for me were major issues. I don't know if I would have chosen Rockhaven Homes.

I had a few issues with the builder and Janet Todd rep

It was rough going through the process but the staff was patient and helpful.

I liked how smooth the process was and how I was kept informed about progress of my build. This was my first home, so it was exciting to watch it go up and to work with people who were just as enthusiastic about my experience and the process. I would definitely use Rockhaven Homes in the future for my next new construction home.

I like my house. It has all the features I was looking for on a first time home. I enjoy the layout, and it's spacious for a town home.

After you close, they forget about you. When you have something wrong, they don't comes and fix it.

They were very helpful throughout the homebuying process.

Their level of welcome to the Community unmatched and so pleasant

I’ve only lived in this house 3 months and I’m already experiencing plumbing issues.

The building is firm and strong compared to other building and I haven't seen any changes yet to see stuff will happen. It will take time to see if there is any defect.

N/a

Moving in was very easy, and my home was built quicker than expected, Everybody that helped me get into my home was very nice and professional. Moving in, everything came out as shown in the model home.

I had a really good experience with Rockhaven Homes.

It was overall a good experience and my home was built well. The inspector said of all the homes he's inspected, mine was one of the best he's seen.

I’ve reached out multiple times about my rain gutters. I sent videos and pictures which were obviously not shared with the person who came out, who asked my roommate to take pictures. The drain line is clogged. It’s going to cause damage to the woodwork.

Rockhaven Homes are good quality build and materials.

Doug was amazing, and very responsive and helpful, during the process. He is a rockstar.

I love how the agent on-site handled things. However, Rockhaven Homes should have made sure the postmaster had the keys to our mailboxes. I still have to drive to the post office to get my mail. This is ridiculous. The communication with Rockhaven Homes has been great. Everything is good.

The homes are pretty well built, so I have no complaints on the design. For the building structure of the townhomes, the master bedroom could be bigger. The master closet is huge, and I, personally, would have liked the master bedroom to be bigger with a smaller master closet.

Working with the team has been a pleasant experience. As a first time home buyer, Rockhaven homes made this transition smoothly and has always been readily available when I have reached out to staff.

Rockhaven homes is a nice community! Definitely on the come up

I will recommend Rockhaven homes to anyone who is looking for a home. The community is beautiful and I am sure that the communication with the sales team has become better since I first started my process in March!

Was not pleased about not having any options for cabinets, countertops, flooring and indoor/outdoor lighting.

I had a good experience working with everyone.

My experience was pretty good. When I first came to see the come the realtor wasn't pushy but instead open to see if we liked it. He had really good hospitality.

The process is not as easy as it should have been due to the agents and loan officers, which is why I gave them 4 instead of stars.