I selected a 3 because, although my initial design consultation experience was excellent, everything afterward has gone downhill.

The design team was professional, helpful, and deserving of a 5-star rating. Unfortunately, the installation and communication process has been extremely disappointing.

Prices are too high

Smooth process from proposal to install.

You sent out a crew to install and you did not even pour the footers. I had to point that out. They also realized the parts were cut to the incorrect size. They sent out someone to remeasured the project but did not follow the measurements because they cut the parts once again to incorrect measurements. Luckily installers were able to recut and use. Turned 4-5 hour install to all day project. Since the first install attempt there was no verbal contact all text or email had to be prompted by us. I left numbers voicemails with no response. I even attempted too contact corporate office but got sent back to same voicemail where I got no response. You did not even contacted me to find out if I was satisfied or had any issues, just used my credit card to charge me without any notice or contact. Sub contracted footer/concrete guys along with your installers were great. You have major design and extreme customer service problems.

They are very professional. Their products are of good quality. They are good in communicating step by step process from beginning to end of installation. The finish product is more than expected.

Sales department and contract department seem to have a “failure to communicate”, do not believe they will sow up earlier then the last da mentioned on the contract, and they will tell you to go back and read the contract you signed

From the day the salesman came to our house it took 6 months until the installation took place. Permit issues not addressed as quickly as it should have been at your office.

On site management was very poor

Every aspect of project from, sales to installation was fantastic. Worked with HOA with no issues. Everything was timely and professional.

We would only recommend this company if Jessica Wells was the project manager.