Additional Comments

Additional Comments - In particular I would like to express my appreciation for our construction manager. He is experienced. He cares. We really appreciate him.

Areas Of Satisfaction

Areas Of Satisfaction - Overall workmanship and professionalism

We enjoyed working with the team. They were always patient with us, even as we made change after change to some elements! They were friendly and helpful and worked around our schedule to get things done.

Easier Than Expected

Easier Than Expected - Jo Sousa has made the build of our project an absolute pleasure and the highlight of our home renovation project. It has been a collaborative, up lifting low stress experience full of laughter, inspiration and architectural success!

Construction Quality

Construction Quality - They had amazing materials and workmanship. It was a beautiful execution, and I am really proud of it. It was amazing from start to finish.

Problem Resolution

Problem Resolution - The project manager was amazing. He made every opportunity into a positive one, and he was really resourceful.

Areas Of Satisfaction

Areas Of Satisfaction - The build piece, the project manager piece, and the service in engaging during the building were phenomenal and a great experience. This is by far the best building experience I've had. The whole team was phenomenal.

Recognized Excellence

Recognized Excellence - Joe, the project manager, was an outstanding individual. He had incredible communication and the ability to engage with me and my husband, and all of the people who were working on the project. He was very collaborative and passionately cared about what I cared about. He had amazing service and reached out constantly. He was an exceptional, extraordinary person.

Communication

Communication - Communication throughout the process - design through construction - has been a shining strong point and well appreciated!

Areas Of Satisfaction

Areas Of Satisfaction - Communication, careful listening, assuring client satisfaction. We felt like we were in good hands.

Recognized Excellence

Recognized Excellence - The full team was great to work with. We'd like to specially call out Mike Rockwell. His presence, input, care, communication and thoughtfulness throughout construction has been an A+. We joked that we'd miss him popping in the back door daily, but it's true - as the project wraps up with just a few outstanding items, we have missed him!

Trust

Trust - Joe instills deep confidence and trust, offering valuable guidance when we need to make decisions on onsite changes. We feel like we hit the jackpot with the combination of Joe’s knowledge and the NEDC process.

Mission Statement

Mission Statement - Having such a good team of people working on our project, which will be home base for us, gives us memories that I know will lift our spirits for many years to come.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, quality, adhering to a pragmatic process and staying on time and on budget.

Recognized Excellence

Recognized Excellence - We were blessed with an amazing team, shout out to all of them! In particular Joe Sousa, our project manager for his attention to detail and bring the design vision to life.

Additional Comments

Additional Comments - Who cries when their home renovation project is finished and you watch your design and construction team walk out the door for the final routine time!? NEDC is that good, we will actually miss them!

Lead Source

Lead Source - I am a previous client.

Improvement Suggestion

Improvement Suggestion - This is the best experience I have had when working within the construction field, so I don't know how it can get any better

It has 3 years since the remodeling of our house by NEDC. We remain enthusiastic about the results and our experience. We would recommend NEDC without any reservation.

Warranty Satisfaction

Warranty Satisfaction - I am very pleased with NEDC's commitment.

Areas Of Satisfaction

Areas Of Satisfaction - Quality and attention to detail

Professional, top quality work and very responsive. A pleasure to work with throughout the 2 year project

Recognized Excellence

Recognized Excellence - Joe Wood, Ryan Hayes in particular. The whole team in addition to them were great to work with

Mission Statement

Mission Statement - The team understood that how a home feels makes a big difference in a family's quality of life and happiness. At times when we were trying to make a decision, Joe and Grady would take a longer term view to help us find a helpful perspective.

Additional Comments

Additional Comments - we love our house. thank you!

Design phase was thorough and flawless. Our lead designer understood what we wanted and did a great job. After a few fits and starts, the construction phase is also going well. Both Kirk, our project manager, and Aaron, the construction manager, listened to our concerns about communication and slow progress and rapidly course corrected. We really appreciate the strong effort from both. We are repeat customers and are now having three bathrooms renovated which is also a statement of our faith in NEDC.

NEDC completely redid our bathrooms about nine years ago. They have held up wonderfully and still look as good as new. But recently one of the rollers on the shower door broke. I reached out to NEDC just to see if they could identify the parts we needed and where to get them. They went much further, looking through the records to find the part and vendor, and had the replacement sent to our house (at no cost to us). It was a simple repair I could do quickly myself, but NEDC made sure I knew they would send someone to help if I ran into difficulty. It's a huge relief to know that even after 10 years, as things age and wear out, we can go back to NEDC for help keeping our spaces like new.

Areas Of Satisfaction

Areas Of Satisfaction - They beat their initial timeline by a few weeks.

Warranty

Warranty - David the owner responded right away to my request for information and immediately got the ball rolling on finding and ordering the parts we needed.

Warranty Satisfaction

Warranty Satisfaction - I'm so pleased that after so long NEDC was eager to move quickly to get us what we needed

Good people and strong team overall. Very pleased with the detailed nature of the design process and handover to construction.

Improvement Suggestion

Improvement Suggestion - Very happy overall.

Mission Statement

Mission Statement - Most importantly, we really like your people. We have enjoyed the creative process as we truly appreciate the people on the NEDC team. Our spirits are lifted with most calls and we have valued the design guidance every step of the way.

They do a good job managing lots of moving pieces and coordinating various trades on a larger project.

Additional Comments

Additional Comments - Our design team did a very good job offering options to give us a brighter, more functional living space that will make us much happier in our house for years to come.

I can now say that NEDC stands by their work and stays true to their ethos. That speaks volumes for an industry which can sometimes feel less focused on the human side of the work and more on status and end product media visibility. NEDC has proven that their clients’ experience and love for their space is central to the firm’s approach. They truly stand by their work and have proven to be trustworthy! Plus they do beautiful work construction wise and aesthetically! For these reasons, I would recommend them wholeheartedly.

Warranty Satisfaction

Warranty Satisfaction - 100%; they went above and beyond our expectations!

Additional Comments

Additional Comments - It has been great working with NEDC on our second project!

NEDC is a truly unique design-build firm. David is an absolute visionary and has designed an incredible process to help families build their dream homes in a thoughtful and respectful way. NEDC does what many other firms are unwilling to do — take time to get to know your family, push back on initial design ideas to ensure the true reason for a request is explored, provide transparency on pricing and process, and take pride and responsibility in their work. NEDC completely transformed our house into the perfect home for our family. Were there speed bumps along the way? Sure, when isn’t there when undertaking a complete home renovation while living on site. But every step of the way, NEDC was there for us and did their absolute best to make our dream home a reality— and they absolutely nailed it.

We thought the design process worked well. The team members were professional and very attentive to our thoughts and ideas.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in all kitchen and bathroom areas. I'm very happy.

Recognized Excellence

Recognized Excellence - The whole team is very good. I worked closely with Abby Woodman. I would like to recognize her, Diana, the project manager (Aaron Newell), the construction manager (Josh Lapan), and their quality officer (Damon Lequin).

We had an overall great experience with our large house renovation project. We love our new home and all the memories we'll make there. The process was great to make sure we were solving for what our family needs.

Communication

Communication - Everyone was very responsive and helped us understand what was happening or what questions we needed to answer. Especially when we got into the build stage, our project manager Mike Rockwell was very available and responsive to us.

Construction Quality

Construction Quality - We were really happy with the subcontractors.

Problem Resolution

Problem Resolution - Mike was very good at managing issues that arose and different requests or questions we had. He had a lot of good ideas and was proactive about issues and got to know us and what could anticipate what we would care about. He was very creative in how to solve problems.

NEDC worked with us diligently at every step of the process and was dedicated to delivering a high quality product that we are very happy with.

Construction Quality

Construction Quality - NEDC has shown a consistent emphasis on quality workmanship.

Mission Statement

Mission Statement - The design team helped to translate our vision and desires into a aesthetic that matches and fit our budget, ensuring that we will see years of happiness in our new space.