MKE Cabinetry went above and beyond for my project. They were able to solve a problem I was having in one of the most affordable costs for the product I was looking at. I highly recommend them.
Areas For Improvement - They did not fall short at all. They exceeded every expectation I had and more.
Areas Of Satisfaction - The quality of the product was much higher than I anticipated. The wood was very high quality. You could tell they had taken their time with the workmanship and put all of their effort into it, even though it was just a simple shelf. The finishes were really high-end and went above any expectations I had for the product.
Recognized Excellence - I would like to recognize Molly, but everyone who reached out to me was super helpful and kind. One thing I would highlight is that this was a product I purchased online without talking to anyone, and they reached out and said, “Hey, we noticed you placed this order. Is this what you're expecting?” Before they even started working on it, they made sure I understood what I had purchased and that they were willing to adjust the order if I needed something different. I think that was Molly from customer service who reached out. I was really impressed with that because normally, when you place an order online, you just get what you ordered, but they definitely made sure the product I ordered matched what I had envisioned.
Additional Comments - It was just a great experience from start to finish. I even ordered more products.
Areas Of Satisfaction - Abby was great
Recognized Excellence - Abby!!
I already have and will continue to do so.
Sales Knowledge - I enjoyed working with Abby. I had some verfy specific requests and designs I wanted incorporated. She not only included them, but contributed a lot to the final design.
Quality Of Workmanship - Absolutely outstanding. The I did not find a single flaw in the construction of the cabinets. The fitup at installation was so smooth because the cabinets were so precise.
Value - At first I was looking at "big box" cabinets. Our budget was tight, and I am a do-it-yourselfer. I rarely use contractors. But I needed some very specific things out of this kitchen upgrade. MKE made that possible with a fair price for exceptional quality cabinets.
Areas For Improvement - As a do-it-yourselfer on a first time cabinet installation, (and an engineer), I needed more technical information than a kitchen remodeling contractor would need. I think this got hard for the sales dept to handle sometimes. Ultimately, when I connected with the designer, the response to technical questions greatly improved. I would recommend getting needy people to that point sooner. The drawings provided had dimensions suitible for defining the cabinets, but were missing many dimensions I needed for installation. I was able to get them from the designer, but I needed to ask for them.
Areas Of Satisfaction - Cabinet construction quality. I have done much woodworking and cabinet making. I could not come close to MKE.
Professional & Organized - No problems at all.
Areas Of Satisfaction - Cabinets themselves are very high quality
Recognized Excellence - Abby our design/sales person was fantastic. Very personable and answered all of our questions
In conjunction with Molly Mabie’s expertise and Abby Callahan’s follow through, I was extremely happy with the process, and the beautiful end product. I love my new kitchen and cabinets!
Recognized Excellence - Abby Callahan was such a professional, and in a manner that conveyed real concern for my kitchen project. Her manner was kind, positive, and she responded promptly to my needs and requests. She is a real asset to MKE.
Areas Of Satisfaction - Design and communication was fantastic
Areas Of Satisfaction - The quality of the product is exceptional and when we were missing some legs for the cabinets, the guys got them to my place right away. Very responsive!
Recognized Excellence - Abby and Zabdi were great to work with.
Additional Comments - I am very pleased with the outcome. There were some hiccups but nothing major. I would definitely recommend MKE Cabinetry to others.
There were some avoidable issues with installation. BUT the cabinets and finished product are fabulous.
Areas Of Satisfaction - I am very happy with the color of the stain. Choosing the stain gave me anxiety. So I'm so glad it turned out the way it did.
Areas Of Satisfaction - Assistance in layout
Recognized Excellence - Salesperson Abby
Recognized Excellence - Abby was great at keeping open lines of communication and quickly answering any questions I had.
Areas Of Satisfaction - Quality of work is exceptional!
Schedule - We were absolutely stunned by the speed and quality of work provided!
Additional Comments - Can't thank you enough for making our project a priority and meeting our intense schedule!! Great work all!
Areas Of Satisfaction - How clean everything was between work shifts.
Work Done Right - They fixed and problems with trim size and replaced cabinet door that was scratched during transports No extra costs.