The service was excellent

They were quick and I felt like I could trust that they did a good job here.

I travel to this site from Carroll County because the employees are professional and honest.

The upfront explanation of services and equipment best compatability with my car was very convenient and easier to internalize. Customer service at pick up was very friendly and committed to communicate the nuances of the services rendered. Would recommend to other potential customers in the area

Service went well and my car is running smooth.

Staff was knowledgeable about my vehicle…professional..fast service !

Staff is very friendly and professional . Thank you Mr. Mac!

Customer service was exceptional.10/10 Mr. Mack at the reisterstown location was absolutely amazing. He thoroughly explained everything made me feel heard. Understood. The service was very quick and thoroughly explained

The Technicians were courteous, knowledgeable, and efficient. I got an oil change and was completed in just 15 minutes, as advertised. I highly recommend Jiffy Lube of Owings Mills for all your car maintenance needs.

The guys were polite, personable, knowledgeable and fast.

Due to the outstanding service and attention given to quality work on my
vehicle, and also great advice concerning
vehicle maintenance.

They did good job also made some recommendations that my car needs

Everyone was friendly, fast efficient and professional and I appreciate the service. It's my go to mechanic

I enjoyed going to jiffy lube for the service however it's very expensive if there can be a way of making a little bit more cheaper I think you would see an increase in business thank you..

Friendly professional service and Advice from start to finish! I’ve been using Jiffy Lube here in Owings Mills for the Past 19 years and have Always been Satisfied with there customer service

In and Out just like on the TV ad!!!

All of the associates were pleasant and provided great customer service to myself and the other customer waiting

The service you receive varies per location. The Owings Mills location was very on point. They provided excellent service and were very efficient and friendly.

Customer service is great, service techs are helpful and friendly.

Quickly done at a fair price.

Great service, quick and convenient!

Mr. Mack was incredible!

The staff at this location is friendly and they get you in and out quickly.

Mr mack and his whole team were kind and honest with a old man who walks with a cane the have earned my trust and i will continue to patronize that location

Excellent car and customer service. I have been going to this location for many years and will continue.

The attendants were very courteous. They were very informative when suggesting needed repairs.

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Excellent Service. Mechanics were knowledgeable and Professional.

The service was very timely and efficient. The technicians did a wonderful job - I was in and out of the shop in less tham 15 minutes. I also bought my own oil and filter from Honda. I received a credit for providing my own oil and filter. I thought that was generous.

The staff was very helpful and professional. They got me in and out very quickly.

Quick and efficient service, everyone was very helpful and friendly

Oil change was successful, thank you.

I went to have my tire pluged, had to come back because my tire was still leaking air. Even after the second visit my tire is not fixed

Very helpful mechanic team and store manager.

Car will not start now after oil change.

speedy, felt zero pressure to purchase anything more than what i was there for

I was told my break pads were nonexistent, “metal on metal”. Having them reassessed, they are 3-4mm, requiring replacement but not in the emergent way described by jiffy lube employee. I don’t appreciate fear tactics as a way of marketing and selling services.

I came to Jiffy lube for a particular problem and, after spending $1100 for repairs, the problem still exists. I was very disappointed with the service.

Everyone there is courteous, quick, and effective at their job.

I appreciated the professionalism and courteous customer service. My car repair/service assessment was explained to me prior to making recommendations or asking for payment. The wait time was more than half of time spent at dealership.

The service is always professional 👏

They were friendly, fast, and professional. No one tried to mansplaine things to me, and they listened to what I wanted, which was what they were about to suggest.

My car died 6 miles after I got an engine treatment and an oil top off, because my car had burned through the oil. Engine was total failure. While the failure was not jiffy lines fault, The mechanic I took towed it to said any decent person who worked with cars would have heard what my engine was doing and seen under the hood what was going on and would not have suggested an engine treatment. You got the last 50 bucks out of me, jiffy lube, good job.

Great Service, very respectful guys...everyone 🙏. My only issue is pricing, but that's on me. As a Senior, I don't earn as much as I use too.

Fast and friendly. Great price as well!!!

Service was efficient, fast and workers were polite and attentive. I will be going there now even I live in Pokesville:))

Greetings, I visited your location and after leaving 20 minutes later returned because my heat stopped working. Ironically, I was provided with numerous reasons. But overall, I knew it was because my cabin filter was not put back in properly, which was difficult seeing how when it was shown to me by Mr. Mack. I had to buy a new one and yes I received a discount, but as I explained to the Manager, I should not have had to pay for it. I only came in for an oil change. I also recognize that your organization has to show items to customer to prove the concern, however, in this instance, this cost me $58.29. As distorted as the filter was when Mr. Mack showed it to me (almost in a U Shape) it was impossible for him to put it back in correctly. The fact that Mr. Mack offered a tire rotation, when I clearly needed tires; I reminded him of this fact. I think that I should not visit your Owings Mills location again. Ironically, after my cabin filter was replaced, my heat is now working. Regards, Alison Jones

The gentleman who greeted me was extremely polite and friendly. The crew took care of my truck in a timely manner. I was offered recommended services with no push to have them done. It is refreshing to not be hounded for extra stuff.

There were hidden fees; lost my trust, would never go back.

Customer service was A+ and the service was speedy. Would definitely go back again.