My friend just got theirs.

Staff easy to work with. Did a professional install and answered all questions proficiently. Quality products.

The person that installed out bath tub was complaining the whole time installing. Was not happy about being there on the phone all the time talking to people. Didn’t even tell us when he finished the job had somone else come and tell us. Did not clean the basement after making a mess. The caulking job sucked. Didn’t nail down wood by the base of the tub. Overall crappy…

You could not ask for a better experience. You will be working with a team of professional, considerate and highly experienced people who place your satisfaction as their priority.

I have already recommended Jacuzzi to several individuals.

Everything. The guys kept things clean and did an amazing job

Everything

Not really please with anything along the way from trying to set up the install appointment, quality of work, quality of material, and overall work ethic.

They were very good.

I needed a handicapped bathroom and it's suiting me well.

They were very good. Everyone was really professional and nice.

The installers were very polite and accommodating. Worked quickly and were able to finish the project in just one day. The finished product was amazing.

Installer was very polite and efficient. He did his work in a timely manner.

They did a good job and did what they said they would.

Great service from the beginning with the sales presentation he made it clear and explained everything, and the two employees did a great job I would recommend your company to everyone great job 😀

Very well done. Details and customer service is excellent.

I really liked the product and that the weight limit for the wall seat was 600 lbs. I paid $6000 more than the next bid because I was told the installers would be well trained AND THEY WERE NOT. They were TWO HOURS LATE the first day & made no acknowledgment of this let alone apologize. They could not have been 25 yrs old and neither introduced themselves to me. I finally told the girl my name & then she told me hers. When I said the other looked very young she said "oh he's done a few (and then immediately corrected herself to "some") of these." Two older guys came to check on him a couple of times & I heard the kid call someone a few times to ask questions.

The technicians that put in the tub were Cameron M. and Terrick P., and they were really great! They were very informative. They asked questions and got answers from me and my daughter about how we wanted things done. They did a great job!

Still have not made any repairs to a crack at the top of one of the wall pames

If someone asks, I will recommend Jacuzzi Bath Remodel of St. Louis.

I wish the installer had been more vocal on the placement of the chair. I put it in the middle instead of the end. I wish he had more feedback; he just said, "Whatever you want to do." It was a bad decision on my part.

tHEY WERE V ERY PROFICIENT.

The work is of quality, but the salespeople are awful. It's like a flim flam. They were terrible.

There were a couple of small issues that were a surprise.

Painless install for anyone wanting it done in a reasonable amount of time.

They were very professional. They showed Up on time

I liked how neatly and professionally they worked.

I would definitely recommend Jacuzzi to my family and friends

The plumber left stains on my tile floor that were diffucult to remove. When I asked if permits had been pulled he said no because the city did not answer the phone. My hand held shower head did not work and no one returned my request to have it looked at for more than four days.

The installation was easily accomplished in 2 days. My satisfaction with the product used is fantastic.

The men were very polite.

They did the best job they could, and I'm very happy with it.

Joshua C & JJ were very conscientious and were very concerned with doing the “Job Right.” They were very willing to let me know what they were doing, any surprises they encountered and how they were going to address it. They worked tirelessly and were extremely concerned about keeping the house clean while they were working. I think they did great work, and others who have seen the Shower Surround have used terms including “fantastic, gorgeous, beautiful, transformative, and really pretty.” Amazingly, it really does completely change the way the entire Bathroom looks.

They were very professional, cleaned up all the mess and worked till almost 7.

I was very happy with what they did. The problems that we ran into were solved.

Initially I wouldn't give Jacuzzi 0 stars. The supervisor came, and I started asking questions about a strip on the floor next to the bathtub. Come to find out, the tub looked small; I didn't question the size of the tub. The installers installed a smaller tub, and the strip was to hide where there was no flooring there. Why didn't they tell me initially that the measurements were wrong? I would have had to stop the work and start all over again if the supervisor hadn't come out.

Damien and Sabrina were extraordinary in their work and attitude. Both were very likable and informative during the process.

The sales person lied about what it would cost. He doubled the price. He lied about the non-slick floor.

The quality of work is excellent but it is pricey.

When the guys came, they were very professional and laid plastic on the floor from the front door to where they were working. They always asked to use the water from the kitchen sink. They had to leave and get some more board; Marcus continued working while the other guy had to go get the board. They worked hard from 7 Am to 7 PM. Eric Woelbling was excellent also; he demonstrated and showed me different pieces of color for the wall and different types of fixtures. They all did a wonderful job. Renee was the project manager; she gave me her contact number and said if there were any problems to call her and if I had to leave a message, she would get back to me. She answered all my questions. I let her know of all my allergies and she had them bring the air scrubber; she was excellent.

From start to finish, Jacuzzi was very open and upfront about everything. The installers, Jonathan and Aden, were there every step of the way with the removal and installation.

They exceeded my expectations and the installers were fantastic.

Thr. Shower is beautiful. The problem is i have vback to back bathrooms in my home and now water pressure in other bathroom is diminished and some grouting came loose also in that bathroom

They did an excellent job. We are very satisfied with it. The guys who were ere did an amaing job. I would hire them again. We have already shared them with other people at our church. This guy asked my husband if we got a new shower and he asked what they cost, and they were amazed that we got it done. His wife is jealous. They did an amazing job. It is so easy to get in and out of to take a shower, and give my dogs a both. It is just amazing.

I was very disappointed in the quality of the flimsy panels. Salesperson said they would be thicker than the samples she brought, they were not. Very over priced.

Sales person ordered the wrong color of material but the installers reinstalled the correct color and we’re just so so very friendly and professional thumbs up for Gavin and Ernest

It’s a beautiful functional shower

very pleased, crew was fast with no problems ------GREAT

The sales visit was good as well as the 3 day install it took to do the 2 bathrooms (tub to shower conversions). There were a few issues that were discovered post install and it took 3 weeks to get the plumber out to fix them and we have since discovered that there is water leaking after each shower at the bottom of one of the shower doors. They should have fixed it when they were here the first time. The installers had to cut a 20"x20" hole in the drywall in our bathroom (to fix an issue they did) and we ended up patching it --- but have not been compensated as they said they would.
There is a consistent lack of follow-up from Jacuzzi and I have had to call them numerous times and all they do is apologize ---- just need Jacuzzi to take care of the issues. They do not call back when they say they will.

When they sold the job, they said they would clean up after completion. There was so much dust left all over the house that we had to do the cleaning. One of the pipes rubs against a sewer pipe in the basement. Also, the tub is so slippery that we have to be extra careful.