Offer a complete installation including a shower door install without using a separate contractor which I would have to arrange.

The installation was great but the next day my husband looked over the glass doors and noticed one of the doors needed to b adjusted. He has called 3x's and left messages but no one has called or come out. This has been since June 2nd. We r very unhappy. We spent a lot of money on this and they seem to b done with us!

Very happy with the completed project.

Probably would. They just need better communication

Already had a neighbor ask about my remodel, and gave her y'all's information, she looking to get her kitchen and bathroom remodeled.

I think to pricy

They have ruined my ceramic tile that was already there. the tile was supposed to butted up to tile it was not . they cut part of the wall above the tile told me to mud it. I believe if i am spending this much it should at least look good. I have sent pictures of my bathroom called costumer service to try to get this resolved with no luck . The next step is calling a lawyer to deal with it. Very dissatisfied Will not be paying for any of this until it is resolved. Telling all my friends not go to Jacuzzi

Jacuzzi Bath Remodel's customer service was not the greatest.

I thought the craftsmanship was going to be better than what I got.

Well done clean up excellent. Got the job done in two days. Love the walk in. Tom H & matt C. Did there job perfectly

Jacuzzi was great; they did everything above and beyond my expectations.

The installation was ok, but it’s been almost a week and no one has called or come back out to finish the job. A wall was put up, but it’s only dry wall. It needs to be finished and painted. I was told that someone would contact me, but so far I have heard from no one.

It was really good.

I tried asking questions about the water pressure change and got ignored

Double check products before they are loaded on the installers truck. We were given the wrong shower door and the seat was missing. Thankfully the warehouse was only 15 minutes away. We asked for and were quoted for a seat and was sent a picture of the final shower look that had the seat on it but it was not in the final paperwork. It was quickly resolved by ordering the seat but the install was pushed to the next week. When the second install began and when it came to the shower door , it was the wrong door; a stationary glass wall with a single glass door. It did stop the install for about an hour till the workers went back to the warehouse to get the proper shower door.

We love our tub to shower conversion, great quality and workmanship!!

The work they completed on the shower/tub remodel was outstanding, but the installers put something on my sink that bled through and I can't remove it.

Yes, I would say 10 also.

The quality is good, but the price is above most people.

Installation crew was good. We are satisfied with the outcome.

Jacuzzi Bath Remodel is overpriced, and on top of that, I ended up with residual damage in my kitchen due to them not properly isolating the valves. They cut some pipes in the upstairs bathroom. The leak wasn't isolated, and we had excessive water that drained from my upstairs bathroom into my kitchen. I had to pull out the cabinets. I still have damage that still needs to be fixed and this is a week later. I'm pretty disappointed because of that.

I am very pleased with everything and give them the highest ratings.

The finished product is good, I am very happy with it, but the installation was a nightmare.

Job was not completed, doors were broken before the install and said that they would put temporary doors up however no temporary doors were ever put up and a month later we still have not seen the original doors that are going on there.

There were some things that I didn't like.

Everybody I worked with was very pleasant and professional.

Everything is good. The price is higher, though.

I had it installed last Monday, and I had to call back today because I am having leakage in the downstairs when I take a shower. I haven't heard back yet, and I am still waiting.

Service , workmanship,quality

Absolutely would recommend. Nick and Deanthony really raised the bar. Thank you.

The installers were amazing, my bath is incredible, and I love my walk-in shower. I am disappointed with things I was told in my first meeting with them. I am surprised at some of the things that were not as done as I thought they would be.

The finished product is great, but communication during the protracted timeline left everything to be desired (see #2 below).

Jamie & his crew did a beautiful job, I wish I can get mine done lol

I am likely to recommend Jacuzzi Bath Remodel of Detroit.
The guys were very polite and did a great job; it took them two days and had a lot of repair to do at first but they did a fantastic job!

The installers Tom H and Harold R were perfect! You can’t get better than that!!

The crew and the turn around time for installation

Easy to work with effective communication and detailed explanation from salesperson down to actual workers.

Tom H. and Joe did an excellent job and went out of their way for me. They went beyond what they were supposed to have done.

They were thorough, polite, and cleaned up well.

You are supervisors do not call back

The people who did the work are very professional and cooperative. They were willing to answer any questions I had. They cleaned up after themselves. d. They did a very good job with that.

Hard workers, timely, worked clean, finished the project, always courteous, I will recommend them and I am grateful for them and the job they did so well.

The team that came in to do the work, told us everything that would happen, they were neat and cleaned up. The end result was beautiful.

clean up wasn't very good

The initial install was not completed in one day because they did not have all the materials to finish the project. I called the area manager multiple times to get them back out to complete the project which took them a week later to come out. They had to complete the weatherstrip on the front of the shower. That resulted in them caulking over a nail that should have been removed from initial removal of existing shower. They had to return the next day to remove nail and recaulk. Knowing this project had to finish before Christmas. When I arrived back in January, I noticed a leak in the basement ceiling tiles showing that the P-trap was installed thru the ceiling tile and water had flooded the carpet. Jacuzzi came back out the next day and verified where the leak was originating from which ended up not crimping a ring on the Pex pipe. The area manager then asked me if I knew of a restoration company and I told them that was a Jacuzzi issue. They fixed the leak and had restoration company come out. When I returned 10 days later, I spoke to the area manager to schedule time for that week I was home. I had not heard from the area manager until I reached out later in the week. His reply was he was waiting on me. By this time it had to be delayed another week since I was out of town again. I called the area manager when I returned on Monday and we agreed to meet on Wednesday at noon. Wednesday noon I received a text from the area manager that he had to be on a conference call at 12:30 and would arrive as soon as call complete which was 2:30pm. When he arrived he went down into the basement to work on ceiling tiles and P-trap to get it fixed. When finished he was supposed to look at the shower curtain to replace with new one, but he walked outside while I waited for him to return and realized 10 minutes later he had left without looking at the shower curtain. I called and texted him twice asking if he was going to be back and where did he go. After 30 minutes I received a response from the area manager “sorry my phone was on silence I’ll be back.” When he reinstalled the new curtain rod he asked me if I had any goo-Gone to remove the stickers on the rod which I did not. It took him approximately one hour using water to remove the stickers instead of going to get the goo-gone. Thus from the time of appt at noon to the time he left was 5.5 hours. When the area manager was leaving he asked if there was a Monetary amount that would make me happy due to all the issues caused. I had given him an amount and he was checking on it. A week goes by with no response from him. He finally sends a text offering 10% credit for the project which I responded with $1700 even. The next day I followed up with him once again and he said he was sick and would get back to me. A week later still no response so I reached out to my sales contact and he was unable to help me. He was going to check with another manager. The next day that manager contacted me to assure me the credit was being processed and that it would take 10-14 days to see the credit. The credit was processed and it wasn’t the full 10%

Tom and Harold were very professional and did a great job. I love my new shower.

I have already recommended the company to several people.

I have an issue they are aware of and two weeks in still no response from them

It's expensive, and the project completion went through more changes, so they couldn't keep up.

The whole experience from start to finish was wonderful. I have already recommended Jacuzzi to others who are considering a bath remodel!