I found the process went smooth from my initial consultation to the installation, I have an additional shower that needs to be updated and will not hesitate to use this company again.

Efficient and thorough

I had a very good experience with Jacuzzi Bath Remodel from the beginning, from the people who I initially talked to to the installers. They were all very friendly and kept me informed all the way through. I am satisfied with the end product.

Materials and installation above expectations. Sales was spot on - knowledgeable and not pushy. Price seems beyond affordable.

Good product, and good service. They were on time, and work was well done.

From sales to installation was amazing! It all fell into place so easily!

The problem is that you are NOT installing the product that is advertised and that we believed that we were getting. If you look at the Costco/Jacuzzi brochure and if you watch the Jacuzzi infomercial currently playing, you will notice that the installed walls are very clean and simple. They look like stone slabs maybe a half-inch in depth. The edges are finished. That is the look that we were sold on and that is what we expected. We knew that the siding was a thin acrylic veneer, but we expected it to be mounted on something that would give it depth and have the edges rounded over or somehow finished to resemble a stone slab. Instead, the veneer was glued flat against the wall and trimmed with exceptionally thick and wide trim pieces. To compound the problem, we have a high window on the long wall of the shower. The wall panels were only supposed to go up to a mid-window height - about the height of the shower head. Instead, they went about 4 inches above the window. The "window trim kit" consisted of more of the hideous trim - and no windowsill. With so much trim spaced so close together, the installed product looked terrible. We had the installer remove all of the trim and we began to work with Jacuuzzi on an acceptable solution. Overall. the job took 4 days and not the promised single day. Yes, we have a functional shower and, yes, it looks as good as one could expect considering the effort required to get there. But, no, it is not at all what we expected, and we will NOT be recommending Jacuzzi to anyone. In fact, just the opposite.

It was a very good experience and they were very professional. They came out and took care of business. My wife and I were very happy with what they did and what we received.

The installers were very professional. They explained everything. They did a great job.

The initial consultation was high and we were told there would be no negotiating. A week later then sent a higher level person out who was able to drop the price. Also they explained the could drywall the old shower where the original said they do not. Once they came to in stall the pan was warped so the team couldn't install after demo. The Installers were awesome and not their fault. It was said to be 2 weeks to get a new pan but it took almost 5. Luckily we had a spare shower. It was not ideal to have a 2 day install take 5 weeks. Lastly they finished the install but had the incorrect showerhead abs had to come back out again with the correct one. All in all the shower is nice but being out of a shower so long was not ideal

See item #2

Price seems high.

The person who came over introduced us to the products clearly and concisely. He helped us quickly understand different products. The installers were super clean and put tarps out so they wouldn't track dust or debris. They did a good job.

The installer was horrific. It took four days to complete the install. Originally it was told to take a day a day and a half max.

Excellent workmanship

The installation was great and the guys were good. The follow-up and clean up people do not show up.

I am not happy with the job.

The people were wonderful. They were so nice, the job was done in 24 hours, and I felt safe. They were clean and good people.

After using it for a week we are very satisfied. We are not having any issues.

They did a great job.

The one-day remodel took 3 days to complete after waiting 6 weeks for a part.

We have been waiting almost two month for you to finish the job. Our bath is unusable. No one seems to want to give a answer to what is going on.

They did very well. The completion of the bathroom was very nice. They were good and polite when they came.

Their communication was not the best.

It took 3 months to have our 2 showers installed. Their product was defective. In the first half of the 3 months, we had to call to check the status of our order. Every time we called, no one knew anything.

The remodelers were very polite and respectful. They worked continually from the time they arrived until they were finished. They did a very professional job, they were a good team and they were very tolerable of my 15 year old Yorkie.

All facets of this project have been handled professionally and courteously

We had the guys out 9 April to do two replacement showers, Instead of "one day" like advertised. It took two days for the first one. The master shower was installed, except for the sliding doors. Instead of thinking ahead of time, and ordering the other door they haven't installed our master doors. THAT IS THE SHOWER WE PREFER TO USE. They said it will be installed the 20th of May, which is inconvenient and a waste of our time.

I try to say my thoughts in few words but I’m finding it hard with Jacuzzi and the work force sent to my home. Yes, I’d recommend Jacuzzi to my nurse friends and family.

Overpriced for what you get.

It is very expensive.

The value of lifetime warranty makes up for communication / cleanliness issues. All the installers were very professional and seemed to care about doing the job right instead of fast.

At our sales meeting we told Luke it would likely take 2 days, and he listened to us. Then we were rescheduled to a 1 day install, cancelled that morning, rescheduled again for 1 day which stretched into 2, causing my husband to miss two days of work total.

The salesperson as well as the installation people were extremely knowledgeable friendly and professional.

Your product is as good as you advertise.

The installation was done very professionally. I am very happy with my investment with the exception of a few small things.

Combination of things starting with no follow up call or notice prior to install date. POC did not respond to text message inquiry about installation date and time. Advertised as 1 day install, yet it took two full days and still have issues.

I was very satisfied.

I have contacted my salesperson twice without a response. The installers could not complete the work. I did not get a refund. I am having problems with communication.

From start to finish, Jacuzzi Bath Remodel of Arizona handled themselves in a competent and professional manner. From the designer to the installers, everyone knew their job and everyone had valuable suggestions to make. There was a glitch or two in the process but those glitches were resolved immediately by telephone. We didn't have to endure a week of discussions by committee. The installers worked diligently and left the area clean. Overall, we are happy with the look and feel of the materials and the quality of the installation and we're glad we did it. Last but not least, everything is so attractive and easy to use that it's actually fun to take a shower.

The work is still not done. It started in December.

It was screwed up from the begining. During the installation the measurements were off. They installed the wrong wall covering. It took three days rather than two days. They installed items in the wrong bathroom. The installers misunderstood what was orders. I am very upset.

Delighted with the finished product.

From the start to the ending the guys were just awesome! They talked to us, showed us, and they took their time. It was awesome customer service!

I couldn't be any happier with my Jacuzzi bathroom remodel experience. I was kept informed of the steps that would happen and when. The installers came at the times they said they would. They covered their path from my front door to my bathroom with protective material and they used plastic to protect items in my bathroom as well as the nearby room. They were respectful of my property and answered any questions that I had. They worked tirelessly and when completed, they swept the floor where they had entered the house all the way to the bathroom. The bathroom was left spotless. I am very happy with the result. The shower looks beautiful and was exactly what I had ordered.

Took 4 days instead of the 1 1/2 days estimated

The quality is very good and the doors were good quality. The finish on the wall enclosures look good. They did a really nice job and it was on a beveled corner. I was really impressed with that. The installers were true ambassadors for the company. They were all business. They went right to work, covered up things, and cleaned up up well. It was immaculate when they left. It was a very positive experience overall.

Quality of material and work

Took too long to get it done. Even though it was a manager’s special supposedly from materials readily available

They did a terrific job. I have no complaints whatsoever.