Out of the 11 people in my group that rented from Friar Tux, 4 had issues with sizing that required them to return to the store and get replacements. All of the people with issues had gone to the store for fittings.

My measurements were input incorrectly in the store which resulted in me receiving pants hemmed 10 inches too short.

Another had a jacket that was too tight around the shoulders.

Another had pants that were too tight in the thigh and waist, plus a jacket hemmed half an inch too short.

The last received a jacket that was hemmed with one sleeve shorter than the other.

Some of the issues were a result of the pants and jacket used during the fitting having a different fit than the rented suits. Most of the issues were a result of incorrect hemming.

Overall, I appreciated the professional behavior by the employees in the store and their ability to quickly resolve the issues. However, I feel like the fact that over a quarter of the group had to return to the store to correct sizing issues was unacceptable for a suit rental.

Tie was rental only. No option to buy. Weird that the whole suit is for purchase except for the tie. Seems like trouble on the consumer to purchase and like there are just rental issue s brewing

Also pants were sent with no hem and no warning. Communication on this would have been useful and save from expenses after measurements were entered.

Selecting a suit without actually being able to try it on was a bit challenging. The suit arrived and the pants and shirt didn’t fit properly even though I followed the fitting instructions. Classic, modern, slim and fitted options can be tough based on how the manufacturer cuts the suit and shirt. Anyway, I talked to customer service and we talked through my specific issues and she was able to send me shirt and pants replacements that fit much better. At the end of the day it worked and I was happy. Returning the garments was a breeze.
It would be nice if there were a network of suits stores around the US where we could try on the actual suit we were renting so we could get it fit properly the first time. It’s a logistical challenge but just a thought.
Cheers!!

This years for the most uncomfortable things I’ve ever had on my feet. I’ve even walked on class and had a better experience. After three days, my ankle still hurt.
The fabric of the suit is not the quality I was hoping for. It was very expensive suit and very low quality fabric. Wrinkles very fast. I put in zero, and it will not let me submit. I will not be recommending this company.

For a similar price per rental, other tux rental companies offer better promotions. For example, after my wedding I was awarded a 500 dollar shopping spree at the rental location.

Very friendly and great customer service

Difficult to size everyone and main issue was when something didn’t fit the friar tux team wasn’t much help in guiding on what needs to be changed to make it fit better.

Gave me the wrong color suit.

Well. At the Moreno Valley location the young guy working was professional and thorough. But, in the end, every guy in our wedding party had clothes that were too tight. There were guys swapping shirts and having stuff delivered to other store locations near the wedding venue last minute. Honestly it was stressful. This was the Das Ullrich wedding.

Extremely professional staff and quality products. There was a snag with the tailoring, and the staff took care of it right away on short notice mere days before the wedding. Being able to return rentals and other store locations was also very convenient.

Very friendly service

I was in between sizes, and they sent two suits so that I could pick the one that fit best.

We took our toddler to be measured for his suit in early April at the Arcadia location and two weeks before the June wedding, in late May, his suit was inconveniently not available in his size. We were told we only needed to go back to be remeasured and the rest will taken care of, this is now a week before the wedding.
We went and they gave us a whole size bigger suit but they wanted to charge an extra $150 on top of his suit price for alterations. A cost that was not told to us once over the phone nor in any emails due to their mistake of not having his size available.
They also wanted us to drive to their alterations location, to try the suit on and be measured again! because they don’t do that type of alterations in house.
We left the bigger size suit and went to the West Covina location to try the size smaller suit in hopes to make it work.
We ended up going with the size smaller suit and hemmed the pants just a bit for a better fit. We were told to go back next day for pick up on Tuesday, now 4 days before the wedding.
We went to pick up the suit and the collar on the white button down was dirty, it was not like this the day before. I noticed as I was leaving the store and told the associate that there was an issue and I was told that they don’t have that size button down in their store and it will take 2 days for it to arrive, meaning Thursday, two days before the wedding!
I did not go back for the replacement button down. I was so over the back and forth and having to return to the store again, to fix an issue that friars was responsible for, again.
We will not be returning for any suit needs for the foreseeable future.

Friar Tux was EASY and AFFORDABLE! I will definitely recommend to others!

Awesome service

Suits were good, nice value, sizing worked well. Only complaint was we had to rent and return the ties instead of purchase, which seemed like a hassle for the groom to deal with on his wedding night.

The tux arrived and was a perfect fit. This was my first time using this company. Actually, this was my first time ever having a tux mailed to me. However, I will definitely use Friar Tux again.

Amazing customer service, fast and reliable! Beautiful color options as well

The whole experience was effortless and sizing was just right the first try. Very convenient! Nice suits also!

Cheap quality items

Very nice product and they were quick to respond when it didn’t fit right and send me out a new garments right away.

The suit fit incredibly well out of the box and the materials were comfortable and I didnt feel too hot or cold in them. The shoes were great for dancing and standing. The belt was well made and stylish.

After the suit finally arrived it fit perfect and I had no issues. I would definitely recommend Friar Tux to anyone needing to rent a suit.

I requested my suit be delivered to a specific location, but when I arrived, I was told it wasn’t there and that I’d have to wait until the next day. After leaving that location to work, I got a call saying my suit had actually arrived just not the coat. The whole process was unnecessarily frustrating and required multiple trips just to get everything I paid for.

When I finally received the rental, the shoes were in very poor condition so I asked for another pair and they were just as bad. I wear dress shoes regularly, so I understand they aren’t always the most comfortable, but these were extremely worn out and uncomfortable. For over $200, I expected much better quality.

What made the experience even more disappointing is that I was in a wedding a few months ago, and we purchased our entire outfits from Amazon for about half the cost, with noticeably better quality and comfort. The convenience and value simply weren’t there with this rental experience.

I hope improvements are made to inventory management, communication, and the condition of rental items, because customers have plenty of alternatives available today.

The person doing the fitting wasn't very helpful considering we had never rented a tux before.. the pants and shirt ended up being a bit to small. We were able to make it work but I feel he should have guided us a bit better. The tux was for my 14 year old who did say it was fine because he didn't want to speak up... both our faults. Next time I will be way more involved in the fitting process instead of trusting the staff.