One of the recumbent bikes has been out of order for some time. Otherwise, things are great!

Always a good Experience. Matthew is very helpful on the front desk. Pleasant atmosphere to work out.

I joined the Y for the aquafit classes. The faculty is well maintained and clean. Staff is friendly and helpful. Package price for passes is very reasonable.

Staff are uniformly welcoming and helpful. Facility is clean with good equipment and amenities. Price is very reasonable for what is offered. And you are supporting a community institution as you do so

Too expensive.

The Central Elgin swim only deal.

Really enjoy the aqua fit. Instructors are great. Ideally would love the water a little warmer.
Looking forward to trying some other classes.

The Y used to be very rigid in how the pool schedules did not fit my own, however the pool is now available during my hours. Now and again, a shut down occurs and I understand that. I just would like to see you get rid of the slow, medimk and fast signs at the end of the lane. They are quite discriminatory and some of the Y members use that to their advantage to push people around.

there is never anyone working in the weights area. I would like to be able to ask someone a question about equiptment and such

The facility itself needs to be completely renovated, updated or replaced. Every single time I visit something is not working. Yesterday it was the water temperature in the showers in the Family Change Room. The water was too hot to shower in. The water fountain in the hallway near the Family Change Room is out of order. The stairs into the pool were missing. It is embarrassing. I would be very hesitant to recommend the St Thomas YMCA. The staff are awesome. I was disappointed to learn Thursday evening yoga will not continue through the summer.

The majority of Aquafit Classes are terrific.

Just bought an aquapass and have been to 2 classes so far. I enjoyed both classes & looking forward to trying more.

Friendly and clean facilities, also reasonably priced

I think the Y is great but the reason for an 8 is the price. Many of my friends would not spend the money or could not afford to get a membership. I would like more classes but understand getting instructors is a challenge.

The change rooms are really cramped. Possibly because there are 4 of them. It’s hard to change after aquafit with so little room.

I love the fact I can swim at the why for a reasonable fee

9

Have more lane swim times

I love the YMCA. Always have been a member and the staff are excellent. The classes are fun and you meet great people there.

make hours more forgiving

I mostly use the pool, always clean and lots of help. Aqua fit very well run too.

I love the aqua fitness class. Plus everyone is so friendly

I like all the workout equipment and the set up. I get frustrated when there are younger kids who should not be on the equipment or in the workout area. I wish staff would walk around and monitor this. Some parents aren't to bright and need to be remind that this area is not play equipment.

I like the fact that some new classes have been added recently. I hope to get out to one soon! Existing classes are great and good instructors too!

I think the facility is good i do recommend to others all the time and am proud to be a member

The gym has gotten very busy, and the turf is always full. There is now this big machine on the turf and its hard to use the ropes now. The pool is constantly down, and some days i don't feel welcomed when I walk in. I don't feel like there is enough equiptment available to use, and weights seem to be dissapearing alot. I used to love coming to the gym, but now I am struggling to find a safe space to workout. I also don't like how the camps hoard the gymnasium during summer time/p.a days. I pay alot of money for my membership, and when I want to use the gym during certain times its unavailable. It's not fair. This is one of the reasons why I stuck with essentials especially with the pool always being down.
I really feel this gym has gotten so busy, and now I am struggling to find space to workout and most days I have to change my workout because of machines/weights not being available. This gym needs to get bigger or extend the hours, and host the camp somewhere else.

Better lockers in the men's change room and one more peloton bike

We're struggling with using the Y right now. My daughter is 10 and loves the swimming lessons but she's finding it challenging to use the change rooms. The universal change room is always busy during lessons with long waits for changing areas and showers(and there's a lot of men around - understandable given the use of the room but she's uncomfortable), and the Girls change room is full of moms with little girls (who are often hyped up) and it doesn't have any space where someone can change in private. She loves it in the water but is very uncomfortable before and afterwards. I don't know if there is a solution to this, but thought I'd share. I wish she could go through the women's change room with me - there's more space and privacy in there, especially during the swimming lesson times. As she's 10, we're approaching a critical time in her development and comfort in doing sports. We may need to look at alternatives if we can't find a balance for her comfort.

Amazing team

It would be great if you could establish a text list of morning pool users so we don’t get disappointed when a child had an accident from the day before and the pool is closed.

Friendly staff, good programs, relatively inexpensive.

Looking for more group classes for hiit or bootcamp style on the weekend or after 6 pm on weeknights.

I love Angie as aquafit instructor
She sings along and makes it super fun
Facility is always kept clean

Basketball court has dirty floors, broken rims, damaged nets.

The area where pick up from swim lessons —should be near the steam room/sauna as the pool deck is too narrow. Was close to falling into the pool with my infant trying to pick up my son from his class. Area is too congested, posing safety issues.

The lockers inside could use a coat of paint .
Keep up the good work!!!

I have been recently coming to the Aquafit classes and really enjoy them. The 10 pass for $35.00 is why I started coming again and would not be coming enough to sign up for membership. It is a great option for me because I only come a maximum of 2 times per week.

The front desk team and swimming instructors are outstanding—patient, kind, and always welcoming. They make every visit a positive experience.

I enjoy the group classes. Very motivating, great community, and the instructors are friendly and knowledgeable.

Yoga classes are a 10/10

I love that my son and I can workout together. He loves it here and it makes me happy to see his happiness.

Very friendly and helpful staff.
Very clean.

Staff is great, facility is great. If anything, keep the steam room open longer and less frequent breakdowns.

I strongly recommend that your cleaning staff mop daily around the Peleton bike to keep that area clean. Thank you!

Make sure that the swimming pool is clean. There are debris in the pool.

I used to do the Y for swimming lessons for my children only. But we stopped after migrating to Jamaica and returning to Canada. My firstborn wanted to access the basketball facilities, but I didn't sign up for that until my health journey required me to do weights. That's when I decided to get eh Y membership active again in St. Thomas for the group fitness classes, the weights training, the swimming classes, the access to the open gym, especially in rainy and wintery months. I also like that there's child mining and soccer activities for the children.

Not clean, outdated facilities and all amenities do not work regularly

It would be helpful if the centre opened before 6am on weekdays. This would allow folks who work at 7 a chance to come before work

Please be more proactive on your Facebook notifications. I have learned to check before I leave home to see if the pool is open. Nothing is more frustrating lthan to get up early, open the Y door to see a sign on the desk that the pool is closed. The excuse is that the Facebook account cannot be accessed from St Thomas. NOT ACCEPTABLE ! Other than this,I have no complaints .

I have always found the front desk staff and lifeguards very co-operative for each question I ask.