Quality service,excellent customer service and fair pricing. Highly recommend.

Competitive price, flexible to few small loose items helped pack and ship, delivered professional and no price increase.

I have some jewelry that is missing, and I did let them know.

I was moving my home from New Hampshire to Virginia. I got three different quotes. Two of the companies went through a virtual walkthrough with me and asked me to walk through each room and tell them what was going to go. I did this with Craig Van Lines. The third company did it over a FaceTime call. We did this process for all 3 companies. 2 of them quoted based on weight, the other based on square feet. Craig Van Lines was my favorite, and I felt they would be the better choice. The price was very similar to that of other companies. One company priced far lower. I assumed they were just buying the quote and charging me for everything. They give you a quote and charge much more. The person who arrived was panicking about all the stuff in my house. He said it was way more than what would fit in his two trucks, and it was way more weight than I showed. I showed them everything that was going on and what was not going. He put me on the phone with the owner. He accused me of holding things back in the quote process, which is not true. They said they could not take everything. It put me in a bad position. The next day, the crew came. They did an outstanding job. The professionalism and the way they packed everything up, as well as their efficiency, were top-notch. Everything outside of my encounter with the owner was good. Neither of the trucks was filled while filling my trucks. After the owner said they would not take everything in my house and told me I lied to them, the trucks were not even full. They were half full. They said they did not want to go over the weight limit. I had to finish packing and get another truck, and my wife had to drive it to Virginia by herself. They gave me false information. Neither of the two trucks was overweight. They were underweight. Everything they said and did was not accurate. It caused me more stress, more money, and more time. MY wife had to drive everything to Virginia. The owner was at fault. Maybe the estimator was at fault as well. They did a great job packing my items that they did pack.

It was easy to schedule. They showed up on time. They did everything very quickly, which was nice.

Felix and Ricardo were outstanding doing back breaking work. They were both efficient, professional, and wasted no time. I hope the company takes good care of them :). Thank you!

I have moved 7 times in the past 7 years and have used multiple different companies. This has been the worst experience of them all. The office staff did not resolve my problems, the crew did not respectfully handle my items, put things back together, and the job was not finished. I will be telling everyone I know to steer very clear of using this company due to the lack of communication and overall care and concern for an unsatisfied customer.

I already recommended Craig Van Lines to my neighbor who is moving within the next two months.

The problem is that they lost an entire crate of my belongings. I have filed a claim, but their record-keeping is awful. I don't even know what was lost. I have not been able to unpack everything yet. They lost the base to my dining room table, my lawn mower, and the glass for my patio table. I would not recommend them.

The quote cost was close to final cost.
Staff and crew very good.

I will definitely refer Craig Van Lines to friends and family alike. 8

Fred was very professional. His weight assessment was incredibly close to the actual one. The workers were kind and took care of my belongings as if they were their own. Their prices are very good compared to others in the area.

Movers were to deliver specific items to a second dropoff. As they had exceeded the condo time limit for the first stop, they lied and told us all of the boxes were unloaded at the first stop. Instead they took over 30 boxes to the second stop and filled an entire one car garage full. They later lied and said we had designated the boxes for the second stop.

We moved many times in military and this was our first move as retirees. Craig was outstanding from the front office that helped arrange labor to assist at our destination with some things we moved to the great driver that picked up and delivered our stuff. Top shelf crew

I chose this company because I like that it is family owned and they care about their performance and clients.

My move was from Virginia to Alabama with a full house of belonging. Any move is stressful in itself, but Craig made it incredibly organized and met all my timeline requirements with no issues whatsoever. Family owned and operated. Service from start to finish was excellent. Calls always answered by a human, almost always a family member.

We couldn't have done it without your wonderful movers. They were a life saver for us to get all the basement things moved.

I do not typically volunteer recommendations

I strongly recommend them. The packers and movers were great.

The friendliness and efficiency of the providers was refreshing and welcome as it eased some of our tension about the move.

Incredible service and staff!

Please read all my subsequent comments. I tried to be very clear.

I've used them twice. I have been very happy with them both times.

they were efficient, on time, willing to make changes, overall very good

The total willingness of the entire team to accomodate my reqests.

Experience shines. Highly trained professional crew made the experience completely stress free! The crew took charge in a timely respectful manner. All of the cargo arrived safely to my new home. Thank you.

I am not happy. Craig Van Lines moved me from Spotsylvania to Fairfax and then to Missouri, and I am not happy. I found items of mine broken, and I am still finding things broken. I was quoted $8,033 for them to move me to Missouri, and when I was presented a bill once I got to Missouri, it was $9,000. Whoever quoted me was basing it off 6,000 pounds, but the truck weighed 6,000 pounds. The first thing to come off the truck was my pickup truck, it is an old truck, but the man who took the truck off the trailer left the windows down on a windy day, and it tore the ceiling of the truck all to ****. The glass in the gun cabinet was broken, and I noticed the other day when I was in my shed that one of my fishing pole had a chunk of wood missing. I haven't unpacked everything yet to see what else was damaged in the move.

The estimator offered me a quote; I went with that quote number. When they came to pick up the items, I was going to add two televisions and wanted to know the difference; I also let them know we might be transporting four or five cases of water. When the move came, we decided not to do the cases of water. The estimate, at the time of picking up the items, was almost $2,800 more. I received a bill of lading on November 20, and I responded to the email on November 22; no one has contacted me yet. I called the office and spoke with Cindy. She said she would speak with Jack, and Jack would contact me, but I have not heard from anyone. I got the full replacement insurance.

Easy to deal with. Fair prices. Good communication that made us feel confident in their service.

Everyone was extremely helpful, knowledgeable, and friendly. From the estimate Mr. Craig gave and personally came to our home to our moving crew! They made our move out of state a great experience! Thank you!!!

The problem I had with Craig Van Lines is that when the guy came in and was done, he quoted one price, and the price increased by $2,000. Make sure you get the final price because I didn't think that was right to do.

For three generations of my family Craig’s has been amazing partners in the big transitions in life. We are forever fans.

Truck broke down twice. Had to unload and reload. Truck also wasn’t big enough. This is my third move with them. So I know this was not how they operate

My only hesitancy is the cost (see below -- it was much higher than what was estimated).

Most of day of crew were very good on the move out. Move in crew of two were great. Price almost doubled from the estimate which was an unwelcomed surprise. Person who gave us an initial estimate underestimated the total weight by alot. Move out crew disassembled a treadmill half way that I have been unable to get back together yet. May have to file a claim with insurance. Wife saw one crew member on move out "throw" a mattress down our stairs instead of carrying it. When he saw that my wife witnessed this he just kind of laughed. Did not place runners on newly carpeted stairs requiring us to have to spot clean areas.

They were efficient, timely, and nothing got broken.

They broke my TV, and my refund for that was only $22. They charged me more than the amount agreed on. I had a horrible experience. I will not refer to or use them again.

Although the men were careful, I don't think they knew the quality of items they were wrapping. One oil painting from the 1800s was wrapped in a blanket and then inserted into a box. I told them NOTHING can touch the canvas itself; well, the blanket touched the canvas and the box pressed against the canvas; when unwrapped, the canvas had stretched slightly. To fix that would require at least $1000 to restretch the canvas, and doing so could impact the paint (chips, etc.). They said they knew what they were doing. But I believe they had not been exposed to fine art and therefore did not know the extra care it would need.

I booked this company based on a recommendation…and I will do others the same favor. Great company. Great service.

I was disappointed about how my belongings were handled and the lack of care taken in my property. Please see my comments at items 4 and 5.

The experience was great from start to finish. The pricing was competitive, the process easy, and the movers (4 men) were amazing - very professional, considerate, and hard working.

Everyone involved from the estimate to the actual move was awesome!

The entire experience with Craig Van Lines was excellent from start to finish. The estimate was very close to accurate, the movers were timely and professional. Highly recommend this company to anyone moving.

The quote was provided very quickly. The scheduling was easy and fast. The crew was amazing. Very respectful and polite and very quick.

They were wonderful.

Movers broke my headboard because they were negligent. Company offers $50. If I knew that I hired an unreliable company with inexperienced movers then I guess I would’ve purchased additional insurance on top of the over $3000 that I spent for the move.

Ease of hiring, and they showed up promptly to pick up items to be shipped.

An extremely professional organization from beginning to end. We’ve moved many times before and Craig has been the best customer experience of all.

Everything was straight forward and clear. No upcharges or surprises. I felt very confident that they would handle our move with care!

I sent an email to Fred and Cindy Monday morning I believe as our bed boxfame is broken due to the reassemble of your worker. Our bed shifts and is not usable on one side-- without great care. I asked for some guidance on this as the boxframe is metal and costs $300 to replace.