I ordered windows on March 6, 2026, at which time the line of credit was opened and my initial deposit was withdrawn. Within 48 hours, I was informed that the color and grid configuration I selected was unavailable. After several weeks of delays, the order was finally revised and placed on March 24, 2026. During this entire period, the line of credit remained active and payments had already begun despite no product being delivered.

The first set of windows arrived in mid-May. When the installation crew arrived, they discovered that all eight windows had been measured incorrectly. Two of my existing windows had already been removed before the issue was identified, requiring them to be boarded up while all eight windows were remeasured and reordered.

The replacement windows were finally installed on June 17, 2026. Unfortunately, every single window arrived with visible defects, including scratches, dents, chips, or other cosmetic damage. The installers themselves acknowledged the condition of the windows and attempted to place the least damaged units in the most visible locations to minimize their appearance.

Following installation, an additional issue became apparent. When sunlight shines through the windows, green square-shaped reflections appear throughout the white window grids. Neither the installers nor Champion representatives who have viewed the issue have been able to explain it, and several stated they had never seen anything like it before. While the windows appear acceptable on cloudy days, the green reflections are highly noticeable in direct sunlight and significantly detract from their appearance.

After nearly four months of delays, measurement errors, multiple reorderings, boarded-up windows, damaged products, and an unresolved visual defect affecting every window, I am extremely dissatisfied with both the product and the overall experience.

Given the extent of these issues, I am requesting a substantial refund and compensation for the inconvenience, delays, and diminished quality of the product I received. I believe this is a reasonable request considering the circumstances.

If we are unable to reach a satisfactory resolution, I will have no choice but to pursue other avenues, including filing complaints with the Better Business Bureau, posting reviews detailing my experience, and sharing photographs documenting the defects and installation issues.

I would appreciate a response from management or corporate leadership within the next few business days regarding how Champion intends to resolve this matter.
Laura Shroyer

The sales woman was informative and not pushy as sales people can be. I was kept informed of the build and receive times. The install team were the best. Professional, personable and had the process down. They knew how to handle 100 year old windows.

Quick to respond and complete the job

The project was completed with the customer's needs in mind. Experienced team was able to communicate the process so the customer was able to address concerns in advance.

Call back

Installed one bent window and one broken. Have asked for inspection from supervisor. Have been ignored for 2 days.

Quality of the siding.

This is the second major project that they have done for us. They previous added a sunroom at my primary residence and just finished installing new siding on a home I am trying to sell. Both jobs were beautifully and professionally done

I have already referred several people to Champion since our windows have been installed. Outstanding sales/service and installation MUST be highlighted. Everyone from the Mary in Sales, Susan in Service, Kinsey and Connor both on the Installation Team were absolutely the BEST to deal with. Everything promised has been delivered on -- We are ecstatic!! The windows have made an amazing difference in this 100+ farm house. Thank you Champion of JC.

Quality is great 👍, install was very professional and timely.

Installers did an excelent job.

Very knowledgeable friendly staff from Sales to Installation. Excellent price

I absolutely love my windows!!!

Fast friendly service

Reply and I will glad to explain my dissatisfaction mi

Nothing is perfect.

Everyone is extremely nice and quick to help. I am not happy with the installation, especially what I paid for it.

Very satisfied with the end result.

We had a 3 season's sunroom done and everyone we met was professional and respectful.

Professional and quality work through the entire process.

The sales/negotiation process was somewhat tedious. It would be much appreciated if it could be done faster and more to the point. A 5+ hour sales pitch and negotiation nearly killed the deal for me. I understand the need to get a sale, but my time is important - I'd like for it to be treated that way.

The estimate process was very good. The installers were awesome.

Be more specific about additional expenses to expect.

Quality of the windows and the warranty like no other.

Quality product, fair pricing and was installed incredibly quick with the utmost attention to detail.

Love the windows and the customer service the men that came and installed the windows were very professional and knowledgeable did great a great job

Windows came in super quick in like 2 months instead of the 6 months they told us

Several window frames arrived dented and instead of installers pointing that out, they installed them. We are now waiting for new windows to arrive and have heard nothing yet. Also have a problem with 2 new windows condensating on outside every morning. Our old windows never did! We are being told it's normal. We bwlieve they were not installed properly. Our very close next door neighbors still have the cheap windows contractor installed when house was built and they have.no condensation.

Installation crew did everything I requested, and I love my new sunroom!

Great installers!! Kinsey and Collin were the best

the sales person that came to see us initially was friendly, informative and well versed in the product. The staff in Johnson City kept us informed as to the process, procedure and schedule. The two person crew that came to install the windows were friendly, quick and considerate. I would highly recommend Champion windows to anyone looking to have windows installed.

no customer service, no one returns call from company who is able to assist, only time you hear from company is when they want payment

Very easy to work with them and very friendly people.

You Hire Contractors who are very professional and focused. I appreciated the effort displayed in installation and cleanup is also important. They did both!

Every part of the experience was streamlined with excellent communication, timeliness, and fantastic finished product/street appeal!

fast and work done really well

Not so sure I can until I have had these windows for more than a week. There are problems with the windows right now and hopefully they will get fixed on the 25th of this month. One window came cracked and I'm waiting on a replacement. There are scratches on the frame of the windows, not sure if I can get all windows out to clean them. The screens are a pain to put back in. Just too early to recommend. I have one window that there are smudges on the inside of the window pane.

Great installation. We love the view out of our front window.!!

Purchased my door in September & no updates on the status of my door whenever I called. Wasn’t installed until February. I believe this company over sells especially when they do the buy 2 get 2 & cannot keep up with the product being built.

Professional, knowledgeable, and courteous employees; excellent product

4 panes were smeared and scratched and have to have replacements sent away to have replacements made

Waited 6 months for windows to be installed after being told it would take 2. Was not communicated with about the install, a window that was left at the factory or offered anything other than being told thats how it is one time.

One of our windows broke over night. The windows were confirmed to be at our local champion on November 11. No one called to schedule our installation. My husband called at least 3 times for a scheduled date, no one would reply, until he sent an email about another window company.

Great sales person, great office people and great installers. Very happy all around with the entire process.

The installers were nice. But the job they did was terrible!

Maybe, if they have deep pockets.

The cost and quality compared to other vendors was impressive

No, your product does not meet the expectations of cost vs. quality.

Will highly recommend

We have been very satisfied from the sales pitch to post installation. Chanpion has been very professional and cares about their clients. We highly recommend Champion!