Windows have made a great impact in the rooms they were installed in, the difference was noted immediately

Liked the windows.

Not even two months after the install, it rained and one of the big windows leaked the living room. I tried calling every number listed in the sales folder, left 3-4 voice-mail, and even called back the following day and did the same thing. No one has bothered to call back. Terrible communication. That's not even taking into account the install itself.

Your company is not upfront with customers about prices--no individual price list is given for windows. Your company is not open about the windows NOT being EnergyStar--in fact, you deliberately mislead people with your graphics that are on papers and your website--and the windows are not eligible for energy rebates of any kind.

There were multiple delays in my product, broken windows and the door was measured wrong multiple times.
Customer service was poor and I did not get an answer from customer service or the local office for over 4-5 months.
When I did I asked for a discount or some sort of compensation for the poor treatment as a consumer and there was nothing corporate was willing to give me. Instead I had to pay in full to receive my delayed product and then the local team made sure to cover their butts by taking pictures of the finished product to make sure I couldn’t come back and complain. They even said corporate wants documentation that everything was installed without damage. I hated my experience and inform everyone I know that I was treated like this.

They're easy to do business with from beginning to end.

Couldn’t get ahold of them, 2-3 months to install windows, they ordered the wrong size windows

Installation went well the fellows Anthony and Tim did a great job. They were friendly, careful and payed attention to details.

Your salesperson said we could apply for Energy Star rebates for our windows but Champion does not provide an itemized invoice which is required for the rebate.

Communication could have been much better.

See below

It would have been very helpful if the sales person Richard would have had a sample of the slider window with him when he came to my home.

Quality of Windows is great

We have left messages regarding our windows in kitchen and bathroom not able to open. Person was sent to check this problem and kitchen window not resolved. We would like someone to give some attention to this costly window installment

I love love love my French doors. They are amazing. I don't know how I went this long without them. They did an amazing job, so professional and went through every step that they did to get the job done.

From start to finish all the employees were very accommodating and very professional! Each one took the time to research the many questions that I had on warranties, installation techniques, and insuring that the finished product met my expectation and beyond!!!

The material quality and installation appearance exceeded my expectations.

Great experience from initial contact to installation.

Current and Prior experience with Championno

The sales pitch and salesperson where professional, but after signing the contract, totally no communication, was told 6 to 10 weeks, almost 6 month later we finally got the windows installed. Made 3 calls after about 8 weeks called 800 # was told waiting on information from salesperson, wife called salesperson he said he'd look into it no call back, I called salesperson a week later again he said he look into and call back, no call back, about 3 weeks later I get a call saying your installers will be at the house the next morning, again no communication, this had us scrabbling to find someone to be at the house, since both my wife and I work.
So based on this I will highly not recommended your company, we do love the product and I will say the installation crew where very professional, but not enough to save us from recommended your company.

Great product and awesome customer service….

The experience we had with Mason was horrible. He effectively ghosted us in regards to our order. He needs more training and more knowledge regarding the products he's selling. Our biggest issue could have been resolved when we placed the order if he had been better. He also needs to understand what a follow up is. I'm convinced that at some point in your process a flag went off regarding the style door vs the size offered. I suspect that someone other than the customer made a decision on how to proceed.
Improve training and communication moving forward.

Respond to customer sooner.

Very good communication and customer service

All along the way I have had to send reminders for updates, and I am still waiting on a replacement window and have asked for updates multiple times and have not heard anything. I am pretty unimpressed with champion as a company. the only people I have been impressed with was the installers.

Quality of windows

Lack of customer service

Quality product and great service.

As far as the salesman, as soon as he had the sale he was gone and did not ever reach out to see how it was going (he hit his quota) . everyone else from folks o n the phone and the install team were good.

I had to initiate calls for scheduling measurement and make payments after waiting for weeks longer than what the salesmen had told me. I felt like if I had not been following up, things would not have been scheduled.

No much. They have been paid the full contract amount, but the job isn’t finished.

Very good product at very good price. Installation went smoothly and efficiently.

Very poor communication overall. Still waiting for a call from customer service.

Great service and product

quality of the windows and customer service

We explored several vendors while shopping for new windows and are thrilled with the outcome. Our new windows look great, and we couldn't be happier with the results.

Would like to see itemized billing so I can see what I'm being charged for windows vs labor and associated discounts. $45,000 for my windows is a lot and I'd hate to think of what "full price" would be.

The windows are heavy and very hard to open. Because of the wide casings I lost 5 in width and 5 in in height on my pictur window over the kitchen sink. It's very hard to open because of the weight of the window.

The installers and installation were great. The product wasn’t what we ordered.

Front screen door does not lock nor have a mechanism to stay open. Back patio door lock is difficult to use. Holes were drilled and not used. Screws are popping out of the doorframes. Leftover wood was shimmed into cracks. Installers broke patio screen accordion blinds. Sales person unresponsive following installation.

The process from start to finish seemed to take longer than the time frame explained.

There is a question about the door size being wrong. NO ONE has called back/followed up for 4 days now.

Install crew was friendly and knowledgeable

Windows seem to be very good quality, and pricing was competitive, but communication and after sales service is poor. The original order was not completed correctly, so two windows could not be installed. Two months later, we are still waiting for our project to be completed, but we have been charged for the entire amount. We set up a 12-month no interest loan for the project, and the account was actually overcharged, which also has not been corrected.

Get job done, fix the issues that have happened. This order was placed in February and is now August and still not finished. Very disappointed with the whole process. The left hand doesn't seem to know what the right hand is doing. The issues are blamed on someone else not doing their job. Told that the issues are being addressed, but find out later that they haven't even started.

Everything was thoroughly explained and our questions answered. Also, Keith was always available by phone.

I have concerns regarding several issues. First of all, telling customers to expect a 6-8 week time frame for installation is misleading. The door was ordered on April 18 and installed July 17th. The door has a manufacturer’s problem that is being investigated by the company. The apparatus that unlocks the door is broken and needs to be replaced. The gentleman installers were rushed to go to another job and did not finish plastering the wall that was not covered by the trim. There is a gap on the right side of the door that needs correcting. The measurements were not correct. Contact me and we will discuss these concerns. Thank you

See comments below

Mislead on numerous occasions. Poor install, needed to bring in another team to fix multiple mistakes. Damage was done to my wall. Lack of communication between champion reps.

Poor follow up to a missed part on install that we thought we were getting