Cost -$16 dollar day pass is too high

The Central YMCA in London is an importat part of the heartbeat of the downtown. It attracts a broad cross-section of participants and encourages a sense of community and connection. The Y draws people together in an inclusive way, emphasizing health and wellness for all!

I don’t think it’s maintained very well. I’m the men’s change room, there is gum that’s been on the floor since I started going there two years ago. Often times the towel dispensers are empty. Machines don’t get fixed quickly. I’m planning to cancel my membership, actually.

The building cleanliness is not very good. Machines that are out of service seem to take forever to get repaired. I would suggest (in my opinion) that the general mood of the membership is poor and some have suggested that it is only a matter of time before the building closes. It makes it hard to get excited about coming to the Y. I already experienced the closing of the Bob Hayward and if this one closes then I will be done with the Y.

Love the facility and staff but the constant price increases are

Despite the fact that the physical plant is wearing down and something seems to be always broken, the Y has been and continues to be a great community asset, a place where all are welcome.

Multipurpose facility and great staff😀

need more parking spaces , free membership fpr seniors

The women’s plus shower is dirty.
The plus membership is supposed to include towels but I noticed that everyone is using them!

All the staff are very friendly and helpful. I just use the pool to swim laps but I used to use the gym a few years ago and I remember it was well maintained with up-to-date equipment. One day I might try one of the classes. (You Made It Cafe has a very good selection of food/snacks and beverages. Their staff are very nice and helpful.)

I enjoy all the facilities available.

I like the friendly staff, the cleanliness of all the building and the reasonable cost to seniors and programs they offer

lane swimming- wish pool was open longer hours

As a member of plus, many of the facilities are often out of order. A renewal program would benefit our Y.

I love our downtown Y and we have been members for more than 2 decades but lately I find myself going to the other branches as the facilities are newer, the equipment works and there are new bits of equipment for me to try and it's bright. Our downtown Y needs a facelift - badly :)

Best location with semi private hot tub steam room and sauna. Staff also great

Not enough free time for people needing the pool for therapy I had knee surgery and the times for free swim is limited

The staff, volunteer and staff instructors are wonderful!
It has a great culture. Sure building is tired etc but the people make up for it. City/Police/ etc needs to do more to enforce/remove junkies. I acknowledge supports are required… but those struggling with addiction/mental health are causing businesses to close or relocate and creating normalcy where young school children and teens and the elderly, have to navigate around these people on their way to school or to community programs or to patronize local businesses . Who has more rights???? This is unacceptable and will only cause downtown to deteriorate further. A healthy core is essential to a healthy city. It is terrible near the branch. Charitable organizations, and small businesses, local hotels, restaurants deserve better! Community citizens and business owners are fed up.

Facilities and equipment poorly maintained.

I really appreciate the steam room, sauna and whirlpool. This is something you usually only find in high end gyms.

Couldn't ask for a better staff team to support our community needs!

I truly wish my answer were a 10, but there are deficits that need to be addressed. Parking is often difficult to find, when up to 50% of the lot is being used by non-members (no parking pass displayed) or members who aren't using the facilities. I have witnessed people parking and dashing off to downtown. I am waiting for knee replacement surgery and it's so disheartening to see the parking facilities being exploited like this. It would be so easy to enforce, especially with the new display passes. I hear other members complain about it too. The fall and winter pool hours are very restricted for employed members. The pool is busy and extended hours would really help.

Staff and members are very friendly. Facilities are great.

Parking has improved but still an issue for people who need accessible spaces. Parking in the underground is not acceptable. Also lights in the underground need to be kept working!

i think the building needs a lot of updating - it is dark and is kind of depressing.