Leads are way too expensive. Actual revenue from jobs booked barely exceeds the cost of leads.

New billing model is horrible. Wanna know how bad? I was charged for a call we answered and nobody was on the other end. You are literally ripping people off.

Cost is high and the amount of leads we receive is low

You do what you say you will do.

The lead flow has been great, they are also quality lead and actual buyers.

the new pricing is awful and the leads are not reviewed as promised, this is my new job checking what is chargeable and what is not

Rollout of new policy was not only confusing to clients but your own reps didn't seem to know what was going on or the details of the changes. "Info" document was a vague graphic with barely any specifics.

I recomand Best Pick Reports because they use only qualified contractors and companies!

I feel that best pick is becoming the next Angi list

I have only one lead and this is in season

I feel like I was mislead on how different the billing would be like on your new plan. We used to pay $3-5k per month and now this past month was $12k. Nothing has changed on what you deliver but I am paying 3x as much.

BP has earned a spot in our annual marketing campaign based on past ROI. However, with an over 200% increase in lead cost and 10% increase in monthly subscription fee effective this renewal, it remains to be seen if we will continue after this year.

It’s a great service to help others in the community the companies in the reports are vetted and research

Getting to expensive

becuse of the fake leads i am cgarged for with everconnet

To many customers calling for other services, companies or they are out of state. They get frustrated with us on the phone

Switch back to having a designated live person that we as clients can reach out to, instead of the changes that were made last year.

Poor leads. More solicitor calls than anything. Expensive

24 hours I have given you all to respond to my complaint of you taking money from my bank account knowing we did not sign a continuing contract with Five Star Rated. I realize this survey is for Best Pick, but you all are owned by the same crappy Private Equity. I am removing you all from automatic debit for Best Pick and I will hold all monies owed to you until this matter is resolved. My experience has been atrocious with Best Pick and Five Star Rated. I terribly regret my decision to do business with you all for Best Pick and I will not continue in 2027. You all have ruined a great thing. 25 years, I believe we've been with Home Reports/Best Pick. All ruined by crappy Private Equity.

Not really due to the participation charge that went from a few hundred to over 2k 2 months in.

Because Best Pick Reports checked all companies that were listed

Improve the quantity of leads

The lead cost is too high and manage fees are extremely expensive.

Best Pick Reports have been an amazing partner for our leads and our business.

Communication in sales process requires greater clarity regarding the different products, subscription fees and cancellation restrictions

Still early in the process, but as a publication alone, the promised lead volume is not there.

I probably sent at least eight customers over the years. Will not be sending anyone else after the hawkish price raises

About half the leads are junk and it's difficult to get them removed from invoice

Spend vs revenue is not good. Too expensive.

The price per lead is now in excess of $150. We are more motivated to use alternative lead generation.

I am very disappointed to see Best Pick Reports bidding against Majestic AC in sponsored ads. It doesn't seem right that we are paying for customers searching our direct contact number. I can understand if Best Pick Reports was targeting other companies, but it seems they are only paying for Majestic A/C. I have taken screenshots to review these findings.

Stop charging me for spam calls

The support is not great, and its extremly hard to get our account rep to help us.

Best Pick Report has changed. I referred BPR to a friend and they had a very bad bad experience.

The new pricing model penalizes taking days off. Our industry is too complex for an answering service and we care too much about the quality, so we are not willing to use your answering service.

I trust the people Best Pick recommends as they actually speak to homeowners that have used their services and get a real valid review from them. They do not keep companies that have constant negative reviews and will stand by their work. You don't see that from other companies. I always know when I need something done at my house where to go to find a company that will be reliable.

Natural the price is worth the product

The new pricing model appears to only benefit Guild Quality. I think there are now better avenues for ad spend.

the price went up alot

I believe it’s very expensive per lead cost and isn’t realistic for a service business like mine

We considered not renewing. The quality of the leads has decreased, the cost has increased. We are being charged for leads that we do not consider to be valid charges.

New billing is ridiculous, and I think you will lose many smaller companies before even starting.

The publication is now being mailed to not so affluent neighborhoods.

Poor follow-up on contested leads.

The program is relatively low cost and the leads convert into sales. We are able to show ourselves as a known reputable company and consumers trust the book in this way.

The lack of leads and BP wanting me to pay for "leads" that aren't "leads"

Best Picks has been a reliable lead source since we started advertising with them.

While we receive a large amount of leads from Best Pick, the ROI is marginal. Many of the leads are low quality and when I track revenue earned from these leads, the cost is higher than I would like it.

I will recommend Best Pick Reports to anyone because every company listed must qualify every year.

I recommend using the book for the services in the book but the pricing and paying for calls in other states and services we don’t provide isn’t ideal to recommend business to advertise with BP