Had a very poor experience at the beginning. The woman in charge of the project did not take the pictures of the kitchen correctly. She was very difficult to get ahold of, she did not seem to have he her heart in it

They always do the work they say they are going to do in a timely manner, and they are respectful of the schedules of the team and property. Communication is excellent.

There were too many issues with changes in project managers and estimators until the District Manager stepped in. Once ATI assigned the last estimator and project manager things went smoothly.

Excellent communication!! Did a fantastic job and helped with all of the insurance paperwork. Outstanding work on all levels!!!

Horrible communication and service.

The friendliness and great response from the Project Manager to any questions.

STOP CONTACTING US.

Invoicing is not clear. We were told to expect a certain price and it ended up being double that.

The quality of their work is impressive.

Good communication. Quick work and cleaned up nicely

The work was good but there was a 6 week period where nothing happened

Great customer service!

Responsive project team.

PM and subs were sub-par (to be nice). Work was half-assed and I was very much working around their schedules.

We had a water leak issue and thought it was a good idea to go with the restoration company that my insurance recommended. It turned out to be the worst contractor I had to ever deal with. No sense of urgency and no updates unless I followed up multiple times. Dragged project from what was supposed to be 3-4 months to 8-9 months. This not only maxed out our loss-of-use coverage, but also caused me to miss opportunities to make other improvements to my house during the repair period. Packers didn't air out my fridge, caused it to become moldy. No clear plans about repair and limited opportunities to make upgrades. Basically, level of communication was abysmal, just winging it as they went. Some workers had no idea what they were doing. Fortunately I was able to catch those moments the few times I was there, however I was not always there. Even though all bills were settled with my insurance, ATI keeps sending me invoices for work that was completed and settled months later. Avoid at all costs.

The process was mired by an approval process that was necessitated by the insurance company but resulted in delays that were frustrating. I am looking for a quick turnaround in the cash out process on amounts paid to ATI but that are owed to me. If the cash out is done quickly I would be willing to give ATI a higher score.

Marcello and his Crew are always top notch. Great job as usual.

Terrible customer service, rude head of project

Nicholas Markin was extremely communicative from scheduling to completion and kept me up to date.

I liked how prompt they were

It took so long for a small project

More timely action between the approval process and issue of work orders

It was a very professional group. I personally got to know most of the guys who helped, and I was very pleased that the crew knew what they were doing and was overall just a good group of men.

Quick response and great craftsmanship

The company provided professional customer service.