My adjuster says ATI is supposed to call me to complete repairs. No one has called me. We're going on a Month with a hole in my ceiling!

It was very nice to have someone in charge of this project and not try to do it myself

No. Though ATI was courteous and professional in texts and emails, I didn't feel properly guided through choices and the entire restoration took about 10 months for new flooring in kitchen, carpet padding in a couple rooms, baseboards, and one cabinet rebuilt. The flooring crew was not good. I wasn't coached through flooring choices properly, and this resulted in extra work, more visits, and flooring that I do not like at all. My cabinet was rebuilt and upon installation, found to be too large for the space. This required an additional visit. Upon the next visit the cabinet and cabinet doors were different colors. This required another visit. There are too many disappointing details to go through, but I would not use this group again.

On time thoroughly explained everything

Did a nice job, craftmen were qualified, kept us informed on progress & appointments.

I was well informed of what the process was going to be.

Full, dedicated support from top to bottom, office to field staff.

They were very polite and did what they promised. If it wasn't possible, they said they couldn't do it. If they said they would be here at 6:00, they would be here. If they were delayed in traffic, they would call and let me know it would be 6:15. They were very polite and considerate.

Both ES & Repair crews were professional and took care of business in a timely manner

ATI does a great work.

so responsive and professional

Every one that came to my home to restore the damage were very kind and kept me informed about the work they were to do and did a good cleanup job at the end of the day.

Professional from start to finish.

Very professional! Attention to detail was incredible!

Yes, I would recommend it him because he works with our schedule. It was very prompt when he said he was gonna be there and I appreciate it that.

For the most part, I didn't have any problems with them, but I did have a problem with another company they referred.

Communication is excellent, work was done at a timely pace.

Tiles not aligned large gap from tile to base board and over $500 charge for 1 day of fan dry out

The "Residential Work Authorization - Arizona" stated the work would start on 10/17/25 and would be substantially completed by 11/14/25. It was completed on 1/14/2026. ATI scheduled one month, but it took three.

The process started on September eighth, twenty twenty-five, and they completed the job on January twelfth, twenty twenty-six. The job consisted of fixing the shower and the closet, so it took them five months to complete the job.

Excellent work

Case manager (Jay) very nice and helpful when you’re meeting with him.

You abandoned my project half way through.

We have used ATI Restoration a number of times at various facilities. They have always stepped up and taken care of what we needed to do, in a minimal time and very professionally.

Our Senior Project Director Boston Whitlow managed the process from start to finish while keeping us informed every step of the way with our roof leak.
His guidance was knowledgeable, professional and thorough.

Terrible job . The tech who was assigned our job seemed to be inexperienced or unwilling to do the job as specified.
I was referred by Chris Karas who referred your company. I explained him that I needed another contractor due to the poor workmanship. Chris’s referred me to a better contractor. In addition I attempted to add a small touch up Item. I asked 3 times for a quote that was never given. It seemed that they wanted me to green light the change order without a quote. Based on my final experience I gave up asking .

Excellent Response Time and Great Communication from Anthony Colon

Frank and Boston were very helpful and took the stress out if the whole experience. Boston worked directly with my insurance company to get me the total reimbursement needed for the job.

Each time the team comes out, they are so helpful in moving, disposing and relocating items.

I am extremely disappointed with the work completed by this team. Communication throughout the project was consistently inadequate, and we had to call and email repeatedly just to get basic answers. There are numerous issues with the installation that require attention. No vapor barrier underlayment was installed under the floors, causing corners to cup and worsening over time, and sections that needed leveling were installed as-is, resulting in warping and dips along the hallway. Faucets and shower fixtures were installed incorrectly, backwards! creating safety hazards for our little girl, and tubs were left detached from the floor. Paint was left on door handles, and door frame replacements caused wall damage that was never repaired or repainted. One bathroom floor is uneven, creating a tripping hazard, and the shower flange and tub spout were improperly installed with no follow-up despite assurances. New toilets were left uninstalled, with no sealant applied at the base, and faucets were only temporarily fixed with excessive silicone rather than proper installation. Overall, it was a constant struggle to get anything done correctly, and we were repeatedly blamed for delays due to our "choice of materials" that at the end it was provided by team. The floors and all affected installations need to be reviewed and corrected, as the quality and safety of the work were completely unacceptable.

A simple bathroom renovation has taken 9 months. Unacceptably, ATI is the worst company. I have shared with people to never use ATI.

Over priced, no communication, drag jobs out.

Communication from project manager was not there

Well done job and executed timely for me. I will use you guys again!

ATI was great, however some of the subs were not terrific. They didn’t measure correctly or or install correctly. Maybe they should look for better subs.

very fast and professional service

The General Contractor that worked with me (Jay Ball) was very professional and helpful. He made a very stressful situation flow with his knowledge and constant communication keeping me informed all along the process.

Jordan and Abraham are the best! I have worked with them on several projects and they’re communicative, respectful, and always showing up on time and going above and beyond.

The work was delayed, and the building was a disaster.

Hopefully noone we know will need tour services.

If anything changes you can count on me remembering you.

Anthony Colon is always quick to get a crew out whenever I have a flood or an issue.

We were gone while the damage occurred an repairs were undertaken. ATI was totally reliable and trustworthy which was truly appreciated.

ATI cared about providing excellent customer service, making sure the job was done well and completely, and addressing any questions or concerns promptly without hassle.

Great communication, service and quality of work

Due to the situation that occurred it seemed to take a long time between projects but I’m happy with end result.

Always on time , clean up after every visit very nice crew members very polite

They did great work and were very professional and on time — on time is the key!

The service has been absolutely fantastic to date!

We are so happy that our insurance company suggested contacting ATI! We used them from start to finish! They were so easy to work with and we would highly recommend this company to others.

Excellent service