excellent customer service and excellent quality

The ATI restoration team is efficient, quick, and thorough, but the renovation repair team was not.

They are on time, and they are clean.

For the most part, they did a really good job.

ATI was chosen by the insurance company, so I had no choice but to use them, and I would never use them again or recommend them to anybody who's going to need restoration projects.

Yes, Quick to respond, assess and start the project.

ATI's restoration team did a good job initially-It seemed all personnel involved were direct employees. Due to the initial clean-up, I opted to select ATI for the full repair job, without considering other general contractors. Direct employees of ATI did a good job but the sub-contractors chosen for the different repairs left a lot to be desired. ATI really needs to communicate to the sub-contractors that they're working on peoples homes that were effected by disaster- Sensitive to their belongings, being displaced and strangers working on their homes. Quality of work was questionable at times and each time it was brought up, it was addressed by the project manager- yet the follow-up work wasn't to our expectations. It was a stressful process and many times it felt like pulling teeth and having to really fight for what we believed to be fair and quality work. It's my opinion that the staff at ATI felt we were being picky with high expectations but when you hire a premium company, paid a premium price (through insurance), the quality of work shouldn't be sub-par or just okay. In hindsight (and after knowing what we know now)- We would've interviewed 2-3 general contractors and selected the best we believed to have the care, employees(sub contractors) and sense of quality without having to argue, fight or stress for what we expect as quality workmanship.

Follow instructions on work order.

They waited a year and a half to bill my insurance.

They are quick and reliable.

They are quick and reliable.

It was very nice to have someone in charge of this project and not try to do it myself

No. Though ATI was courteous and professional in texts and emails, I didn't feel properly guided through choices and the entire restoration took about 10 months for new flooring in kitchen, carpet padding in a couple rooms, baseboards, and one cabinet rebuilt. The flooring crew was not good. I wasn't coached through flooring choices properly, and this resulted in extra work, more visits, and flooring that I do not like at all. My cabinet was rebuilt and upon installation, found to be too large for the space. This required an additional visit. Upon the next visit the cabinet and cabinet doors were different colors. This required another visit. There are too many disappointing details to go through, but I would not use this group again.

Poor communication; extremely long time to get the work done; workers on-site not respectful of my property (used my personal tools; one of the day workers who I allowed to use the restroom in the unit pissed all over the bathroom floor and did not clean it up; they also left some trash from snacks in the unit despite having my own trash bags easily accessible).

Everything promised by Kevin Ramirez was accomplished. The Project Manager, Paul Embrey was outstanding to work with, as were all of the workers. Very respectful and professional. The work was beautifully completed.

Good workmanship, sub par com
Indication

I valued ATI kept their warranty commitment. Work was done thoroughly, but not necessarily properly done after flood. ATI has a staff retention problem.

On time thoroughly explained everything

Did a nice job, craftmen were qualified, kept us informed on progress & appointments.

I was well informed of what the process was going to be.

Full, dedicated support from top to bottom, office to field staff.

Early responsiveness but overall coms were hit or miss. Additionally the billing coordination with 3rd party for insurance lags and results in relatively “aggressive” invoicing emails referencing liens on the property. Disturbing to get when a simple phone call would be more appropriate.

Additionally multiple installs of replacement bathroom fixture resulted in leaks AFTER I informed the project manager I was having my plumber install whom I had already paid. The final install was NOT fixed and I am still coordinating with my plumber to get back out.

I finally signed the paperwork more because I did not want the ATI team touching the plumbing anymore.

Never, This company is awful. Zero craftsmanship, terrible communication, nothing is or was timely, and felt rushed when they did actually work.

ATI did a phenomenal job on my renovation, from working with the insurance company to making sure everything was done well. AJ, the Project Manager, was incredibly responsive and explained everything to me clearly. Highly recommend.

I called you after my insurance adjuster referred your company. They called back a few days later. By then I did a temp roof by myself as it rained in my hobby room damaging even more of my personal property. When they finically showed up they used the tarps I purchased to secure the temp roof and board up. They set two full size air scrubbers and zero air movement and no dehumidifier’s. This mistake allowed soot particulates to blow throughout my entire home and cross contaminated my entire living room, my entire kitchen, hallway , hall closet and the downstairs living room. The relative humidity along with the smoke caused more damage to electronics , sentimental items and clothing. Never would ai recommend them to anyone.