Don't show up

Date of Fire: Feb 1, 2024. It took over 2 years to restore my fire damaged home after I was told it would only take 9 months. Please note, there was a fatality, my husband from smoke inhalation on 02/25/24, and I felt I was taken advantage of. ATI was given a check directly from my insurance within a year of the date of loss. So I don't know why the 2yr delay. My property was untouched by ATI for a long time before restoration really began. I have photos.

The local "point of contact" had changed often too. I was never given the option to pick colors, cabinets or flooring. I met more with the sub contractor and only saw an ATI representative a couple times. He was like the 4th or 5th different point of contact. The Solar Panels are still attached to my roof. I was told they were damaged and would be replaced (?)

I basically trusted ATI because I lost my husband, who was a handy man/painter/plumber and he would have been helping restore had he survived. The loss goes beyond the fire damage. While the property's restoration was stagnant, it gave opportunity for squatters and thieves on several occasions. A Police report was filed but unfortunately, personal property that was kept in the back sheds were stolen & not covered by my insurance. The question is, "if the restoration had been completed within the original time frame, would I still have my property today?" Neighbors had witnessed thieves but police couldn't do anything without the homeowner present. A mute point, but a point none the less.

Professional, communicative, quality of work is superb not cheap looking and these individuals really take pride in their work.

They are good. They seemed understaffed. The staff knew what they were doing.

I am very satisfied with their performance.

The cleaning, restoration and repair work was completed above my expectations! They went above and beyond and i think that's rare these days.

Quick response to checking issue and sending team to work on issue.

way too many staples into the plastic to affix to walls, ceilings and floors in the construction of barriers. Still pulling these out, weeks after. Had done by another organization a year prior and a much better job without the staples.

Fast response and friendly communications.

Took too long, and communications stopped after a while.

They are very informative.

Would recommend but the initial response time was slow (unusual from my previous experience) and the payment portal is absolutely frustrating

Work performed was excellent, employees are awesome, super polite but it took very long time to begin repairs after demo.

Friendly and flexible to work with.

I had to have them return a 2nd time because the first estimate was completed and the hot water closet was not repaired. Had to reschedule them to return another trip later in the month.

Very quick response to water leak issue. Very responsive in all aspects of service.

Clean, punctual, quiet. Did his work

Excellent workmanship.

They do a good quality work at a reasonable price.

There was no communication from any representative from the company. They did not submit a bid. They did the work without prior approval for the work. Once they started the work and we went over the scope of the work that was going to be done, when they finished, that work that we had agreed upon after we actually spoke about it, did not get done. They did not even do a third of what they had explained to myself and the property manager that they were going to do. They did what they wanted, and they left the property, the apartment, a disaster. They did a very poor job cleaning up after themselves and when I contacted the representative that I had originally spoke to, she told me that I would get a call back. I never got a call back or heard from anybody. As far as a follow-up, I was told that the technician or the person that came out to give us the proposal was out of town or something. We were just fed excuse and excuse, to the point where we just received an invoice later for the scope of work that was never done. Our accounts payable ended up paying the invoice just to get it out of the way, but we ended up paying the invoice for work that was never done that they claimed to have done.

I've been using ATI for my portfolio here in Las Vegas since 2009...have no plans to use anyone else. They set the bar pretty high.

There was no communication until a few months after the drunk driver drove through my garage, and I complained to my insurance company. Then I received minimal communication. Then you switched my contact person without notification, and I only found out because again, I contacted my insurance company. Something that happened on April 13 should be completed before December. I could go on in much more detail but no one would listen anyway.

Very reliable team.

Even though the project took longer than I expected, the house looks terrific.

Workers didn’t have shoe covers and I had to ask. Drying and blowing equipment dirty. Cut into sink cabinet and I’m just seeing this.

Just horrible I don't even know where to begin it was just the worst experience ever first of all I never even really spoke with anyone directly except for Yvonne the customer service rep.

It took way longer than needed. I had to call the Project Manager several times to light a fire under him. Work was good for the most part, it just took over 3 months to fix my shower.

No communication with Joseph Mead. Not a good experience. It did not go smoothly. We have to keep calling & almost begging for someone to get back to us.

Missed every milestone

Let’s start by lack of communication. Cared deeply about $2000 deductible to show your power and how big and great your cis, insof doing your job. I am in a wheelchair and had to endure 10 weeks for a grade C work. But this survey will be deleted, because I am not happy.

It took almost 2 months to fix a tiny water leak, repair the drywall, paint and replace the carpet. The painting of only one wall with bright white did not match.the other walls ..

Better communication with customer as well internal. One crew did not know let other crew know any info, which extended the time of repair.

No communication or explanation

Speedy and very well done with restoration worker! Only wish they could communicate better ahead of time instead of the day of.

They were very professional and did a great job.

24/7 readiness. Very reliable specially on emergency situations.

Some of the worst communication levels I have ever seen for any kind of project. Various fazes of the work was sub standard .

After a few bumpy days we got on track with each other and has been great since.

They did a great job and were very friendly.

Our experience with ATI Restoration Las Vegas was very disappointing. Communication was poor, with little to no updates and unreturned messages. The timeline they gave was far too long, and after waiting with no progress, we ended up finding other contractors to complete the work ourselves. The workmanship was minimal and disorganized. The invoice we received does not match the work done, and there are ongoing issues with payment and delivery. While one team member tried to help, the overall service fell well below expectations.

Very dependable

I keep getting the run around from project managers.

I was told on 2/4/25 that a refund would be forthcoming for the flooring. As of today Thomas Webb told me no refund was received and he would follow up with you. No payment to me could be issued until the refund was received from you. Please process the paperwork Gerald said would take approximately 30 days but now is 44 days. Please refund and mail to Connect Insurance. Attn. Thomas Webb. For claim #
01-008-485409. Policy # 41325176. 1/16/25. Shirley Smith

Was not interested in really finding the leak. Walked around in circles looking at the walls. I told them it was a slab leak so should of looked at the ground. I had to keep asking then to go into spaces to look. Was at my house less than 10 minutes. I bought a infrared camera on Amazon for $150 and found the leak within a minute!? I would not use them and also told the insurance company about them.

Probably would not recommend for reconstruction. The remediation team was great, the construction team was ok.
Bad communication, average quality of work, length of project was longer than expected, cost of certain parts of the project were more than expected.

Project not finished

I really miss Oscar. I feel I was updated and not ripped off.

They don't do their job.

I am not happy with the follow-up. The reimbursement for materials paid out of pocket was not paid in a timely manner. In fact, I am still waiting on the reimbursement.

Zero stars. Run, don't walk. Stay away from this company.