My experience with ATI Restoration wasn't a good one. It took them about six to seven months to come to my house and start the restoration. They were quick to get there to get their bid in/start it, but it took them six to seven months just to start doing the restoration part. They were there when my mishap happened, but as far as the mishap and drying it out, after that, it was almost six to seven months for them to come start my restoration. There is zero communication. I always got the run around, made multiple calls, and I only tried to stick with them because they were a recommended company with USAA, which is a very good insurance company with me.

Good workmanship, professional, courteous team. Work well together. They take pride in their work.

Communication was great. Great follow through

ATI did an amazing job! Very professional, fast, efficient, and completed the work on time. Great communication and quality work. Highly recommend!

So far so good, but we really are just starting this project

Anthony and his team with Mitigation was great to work with. Jerry was wonderful and was always available and the glue of the project. Very good. Oscar was great and very talented.

The project manager Art was very responsive and helpful, but the subcontractors were often difficult to communicate with, and the whole process was very slow. I also had to point out problems that should have been obvious to them. Overall, not impressed and not sure I'd recommend them.

Excellent service!

Victor Cannon the Project Mngr was one of the nicest persons I have ever Met. This was such an overwhelming
experience ( im 78 yrs) and Victor is the reason I was able to survive this situation. Not only was he so kind and understanding but to professional. He managed his wonderful crew to expedite this job as quick as possible. The quality of their work was flawless. Because of Victor and his crew i will b forever grateful. This company is a number 10.

The repair and restoration crews were very professional and courteous. Thank you!

It started amazing with my project manager, then he was fired, I was informed of this by the workers and it was all downhill from there.

They saved me from being scammed by another restoration company.

When the work is finished. Too soon for me to say.

They were great communicators. Always on time. Work was so well done. The people from the Supervisor Victor to the workers Jim & Tony did exceptional work & their kindness really helped me thru this terrible time.

He took the time to explain things. I didn't know what a water mitigator was, and he took that time and then he took the time to check out every spot behind where the leak was.

Coordination, especially telling the owner what the work entails, and a plan/schedule to accomplish it. The actual work was really nice.

ATI responded to my insurance company request to inspect and repair water damage caused by a faulty hot water recirculation device.
Everyone involved acted professionally and with alacrity.

They do good quality work . This is the second time that I’ve used them.

ATI sent a very competent and efficient technician to assess and handle my water damage situation.

Quick response and did not make things up.

This happened on the week of July 4th and i was given prompt immediate service dispite the holiday

I am very happy with the results.

Good service and good follow up

it was so easy working with them. they're easy to get a hold of follow up. I would recommend using them every time

Trying to communicate was very hard

Great service and great outcome on my project. Everything was very professional.

Professional

On time. No surprises. They did what they said they would

Dealing with professional and understanding employees

They were immediately onsite to address water mitigation and kept us informed as we awaited approval from insurance.

Jerry Azzato waited 4 months before submitting permit my house fire 6/27/24. Jerry made several mistakes on the permit like wrong address next time Jerry Azzato forgot to stamp the document.
There's more.....
Jerry Azzato misinformed Allstate and myself about the permit status
Permit was not submitted until the first week of December....

Very knowledgeable with the project and permit requirements with the City.

Great team and keeps you up to date on everything.

Difficulty getting things scheduled. Victor was the best part of the experience-- professional, always responsive and helpful.

Very professional and efficient. Good communication.

Everyone I dealt with was extremely profession and helpful. I was kept aware of all actions throughout my repair process.

April and all the Guys that came to the house were awesome professional nice.

Professionalism attention to detail and Customer Service Are second to none in this here

They were on time for work daily and finished when promised. They did everything they said

When paying $$$$ over what insurance covered, & still get unacceptable workmanship & communication—and then pay more $$$ for someone else to do what was not done-Mention/forewarn others-Yes but never recommend-NO

Professional, clean, Care,

They did a great job.

Jesse was great, but

Careful & timely repairs

I really enjoyed working with John he was so easy going and he didn't have to hound him about anything he knew when to you know add the little extras that I added on you know so it would help my budget and it wouldn't slow down the work I really appreciated the way John worked with me thank you

It took months from initial walkthrough and insurance approval to finally set up dates and times for repair work. What I was told was a one, maybe two day job; eventually turned into three. Was told that the trash that was left behind was going to be taken, left with me and I had to take care of it.

repair looked like new construction, not repaired construction.

Exceptional, timely, and professional work.

ATI (nee, GraEagle) arrived on site on the afternoon of Valentine's Day, surveyed the damage, and immediately began emergency tarping of my roof to prevent further rain damage, finishing the job well after darkness fell.

The staff immediately placed fans, and that started an orderly process of cleanup and restoration.