The roofing crew was not trained, installed a whirlybird vent in the wrong location and oriented at an angle. No supervisor and when the owner came to correct the mistake he said they hadn’t been trained, but it was OK because he knew what he was doing because he had been in the business 20 years and it was OK even though it was incorrect.. took them two tries to get it correct I had to show them on the roof how it needed to be done and where they needed to be placed. and they didn’t have the equipment needed, no level had to borrow mine to correctly install the whirlybird.

Exceptionally poor communication and follow-up. Overall frustrating and unsatisfying experience.

Very professional during the preliminary stages coming out and evaluating the job making sure to check with the city and completing all of the necessary HOA paperwork in a timely manner.

Everything was well explained and straightforward. Roof looks great.

I got three quotes all basically the same and was most impressed with Apple and they did a quick and efficient job.

i have tols a few neighbors about the service so they can use if needed.

Fast friendly educated service

Overall great job. A few things to improve: 1. Create and submit a Safety Plan. 2. Better at site logistics. There was a parking fiasco on the first day. This could have been avoided with better planning and communication. 3. We received a complaint that material was left behind in an owner's designated parking spot, causing them to park off site. 4. Make it mandatory for your combination of crews to wear Apple Roofing shirts. This will make you look like one company instead of five different companies. 5. Submit a Warranty & Operation Manual at the end of the job, listing what material was used, along with material and craftmanship warranities.

Brian Flanagan, Robert Baldwin, and the team at Apple Roofing did an outstanding job from start to finish. We went through a very challenging insurance claim process that lasted over 11 months, and Brian and his team were with us every step of the way. They helped us navigate the process, gathered and submitted the necessary documentation, and attended all three inspections.

They also took detailed photos, maintained consistent communication with our insurance company, and ensured everything required was provided promptly and accurately. Throughout a long and often frustrating process, they were reliable, responsive, and steady advocates for us.

Once the claim was approved, their crew completed the roof replacement with high-quality workmanship, and we’re very pleased with the final result.

Very impressed with the workmanship and attention to detail.

Setup and scheduling was clear and efficient. Re-roofing was timely and efficient. My only (minor) complaint is they did a good job cleaning up, but left a few trimmed branches laying around.

My overall experience was really good. When my representative quit responding, it was really aggravating. There was a period of about 4 to 5 weeks where everything went into a dark hole, and I don't think the company responded appropriately.

4700 sq.ft. Home completed in 1 day. Great job & the crew cleaned up the property afterwards.

The work has been very good, however some of the communication has not been up to par in the past.

Fired the guy that was leading my project after he had made promises to get me on board.

Jesse Belleavoine and the crew that did the work, both outstanding

Prompt

Quick, high quality, fair price

I would recommend them to a friend because they did a wonderful, detailed job.

Didn't know how to install gutters, arrived unannounced one day and scared my wife while she was still in bed and the flashing along the chimney was not dome. They stayed that they left the flashing to the chimney company to do. It was Apples responsibility to replace all necessary flashing.

Fast response at all levels

Our sliding door was damaged by the patio concrete company. They were thankfully willing to pay for it but it required a bit of back and forth with them and Apple Roofing. Benjamin was very professional and communicative throughout the whole process. Very relieved it was taken care of correctly!

CHRIS is awesome! He made it easy for me to go ahead with the project.

Very efficient, friendly and hard working employees.

Almost 4 months in and still not completed. Lack of workers available to do the job. When they finally show up the product doesn't match. Roof/siding.

knowledgeable and courteous

Great communication by Brian Flanagan getting it all set up and Sam Carlson during the job. Brian worked great with the insurance company

Brian was very thorough and made us feel like he "had our backs" through the process. Also, the crew got the work done in less than the amount of time originally thought that it would take.

They were convenient, good recommendations, good communication, and fast service, all that good stuff!

Apple Roofing did great!

Apple was not among the "Herd of salespersons" that swarmed around our neighborhood & community after the previous night's rain & hail. We were contacted a day or so later by the salesperson/inspector on a referral by a family member. He was so throrough checking every area and taking countless pictures and giving us ample time to consider what to do

Excellent quality work

Great to work with from beginning to completion of the project!

Overall great job on reviewing the roofing issues and working with insurance. Roofing was done promptly and really nice result. I would strongly recommend. One item I would note, we had a lot of nails in the yard, but were able to address with a yard magnet. Need to keep the dog safe :)

The majority of work has not been done yet, so I cannot say if I would recommend or not yet. Choosing 5 as a middle rang.

no follow ups, no clear communication

I appreciate the company was able to clean the gutters prior to the installation of the gutter covers.

I are 10 rated because they are very honest and efficient. They don't try to over charge you.

Easy to work with

Great roof at a much better price than everybody else!

Worked timely cleaned up very nicely

Finished in less than a day, and cleaned up very good.

The service was prompt, the price was competitive and the job was done well.

Team communicated effectively as to work schedule and what to expect.

Derek is great to work with.