Quality products, skilled installers and a fair price. Great installation warranty.

Follow Up

Follow Up - Dallas followed up within a week of project completion.

Areas Of Satisfaction

Areas Of Satisfaction - Installation went very smoothly and was completed in less than two days as promised!

Recognized Excellence

Recognized Excellence - Dallas did a great job communicating, answered all of my questions, and was responsive to my needs. I couldn’t ask for any better service!

You customer service is above board and the workers were amazing when they were at the house.

Communication

Communication - I continued to get updates. Even the morning of the start of the project from the manager telling me the employees might be a few minutes late but there were already on site.

Construction Quality

Construction Quality - To notch crew did a high quality job.

Value

Value - I feel the job was adequately priced for the work performed

I had an excellent experience from sales to project completion. Communication was great; project progress throughout the job was seamless; high quality products were used and the finished work is admired by my neighbors.

Areas Of Satisfaction

Areas Of Satisfaction - I would say most of the house met or exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize the project manager for his/her exceptional service.

Great communication, quick scheduling, and friendly service.

Great customer service from start to finish and quality work.

Professional & Organized

Professional & Organized - Project manager was great and workers were professional kept mess to a minimum.

Areas Of Satisfaction

Areas Of Satisfaction - We are extremely satisfied with the whole experience from start to finish.

The whole process was straightforward and handled professionally.

Professional & Organized

Professional & Organized - A few days after I signed the work order with Michael St. Pierre, an Aluminum Company technician contacted me to make an appointment to take the window measurements. I was also contacted by the very cordial Alondra Filo, the project coordinator.

Scheduling Process

Scheduling Process - I had originally requested that the installation take place in mid-June, since I expected to be out of town between late May and early June. I received a call in mid-April advising me that the windows were ready and could be installed, so I happily agreed to have this done ahead of schedule.

Clean & Safe

Clean & Safe - Leftover boards from the deck were left on the side of our driveway but picked up 5 days later

We previously had Dallas Spruill install a complete front door and side stained glass insert. It was beautiful and so impressive. We have moved and missed the Storm Door and called Dallas to add it to our new house. It was so complimentary and gorgeous our neighbor ordered the same storm door for her house.

Follow Up

Follow Up - A call was received and voice mail was left as a follow-up to the project.

Areas Of Satisfaction

Areas Of Satisfaction - We were so happy with the first installation we ordered another Storm Door for our newly purchased house.

Recognized Excellence

Recognized Excellence - Everyone at Aluminum Company of Raleigh was so courteous and helpful: Dallas Spruill - Sales Rep; Troy - Installation; Christy Chapel - Customer Service; and June - Front Office.

Areas Of Satisfaction

Areas Of Satisfaction - Jeff is exactly the kind of salesman I want for transactions like this. No silly games, no "price changes once I go out the door" mess or anything like that. Very polite and relatable, and very honest and informative. He answered our questions without being patronizing and just left us feeling like you are truly confident in your services and not just trying to sell something.

Recognized Excellence

Recognized Excellence - Our installers were so fast and professional. They got all the windows in place so quick I didn't even notice that they had pulled the old ones already.

We had 4 companies quote the job. The Aluminum Company did not have the low price. However we selected the Aluminum Company of NC because 1) we liked the look of the Okna window, 2)we weren’t required to pay until the job was complete, and their reputation.

Installation Crew

Installation Crew - Extremely pleased with the installers, especially Troy. Highly qualified and talented. I really enjoyed meeting him.

Project Manager/Crew Leader

Project Manager/Crew Leader - Reed was great! Especially when it came to the associated rotten wood repairs that had to be made as a part of the window installation.

Recognized Excellence

Recognized Excellence - Michael the salesman worked very hard to understand our needs and to deliver a price that worked with our budget. Reed the project manager was completely on top of all aspects of the installation. Troy the main installer was exceptionally good. Tony the carpenter did a phenomenal job repairing our rotted wood siding.

Excellent quality service, results look great.

Areas Of Satisfaction

Areas Of Satisfaction - The team was prompt, professional, and went above and beyond with the repair work that was needed. I’m very happy with my choice to use the Aluminum Company. Feels like coming home to a new house!

Recognized Excellence

Recognized Excellence - Jared (PM)—making sure all the details of the project were accounted for. The roofing team (I’m sorry I didn’t write down names) who came out at the end to remove my satellite dish. They did a courtesy inspection and uncovered a prior issue of shoddy workmanship (not yours) that likely led to some of the initial water damage in the old siding. Prompt and reasonable repairs.

The Aluminum Company made the entire process from sales to installation an absolutely great experience. Everything was exactly as promised and all that I asked for.

Recognized Excellence

Recognized Excellence - Everyone gave me exceptional service

Additional Comments

Additional Comments - Great company and keep up the hard work!

Professional & Organized

Professional & Organized - Very organized and prompt when returning calls.

Installation Crew

Installation Crew - Very experienced. We are very pleased with our crew. Very neat and polite.

Quality product installed in a timely manner

Communication

Communication - Responded to emails within a business day

Areas Of Satisfaction

Areas Of Satisfaction - Quality product installed in a timely manner

Recognized Excellence

Recognized Excellence - The 2 installers were awesome, friendly, professional, knowledgeable

Areas Of Satisfaction

Areas Of Satisfaction - The price and quality met/exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

We had top notch craftsman. The crew that did our Siding and Windows did an excellent job. They showed up on time they did not mess around and made the time they were here productive . They worked with us ,as we have 2 dogs. That alone could have made for frustration due to the fact that they stay in the house. NO ISSUES WHATSOEVER! We as most homeowners had "stuff" out of the ordinary...No issues the crew handled everything professionally and without hesitation. This was a 3 person crew that worked like a 5 person crew. We simply could not sak for a better crew.

Concern For Needs

Concern For Needs - Danny, was awsome we flip flopped and changed our minds on a few things. Danny kept it professional Danny wanted and earned our business making the entire process smooth sailing fir us. Not so sure it was for him, but he did not waver . Danny is very good at what he does. We would highly recommend Danny ALL DAY EVERY DAY!

Installation Crew

Installation Crew - We feel we got a professional, prompt, courteous and extremely good Installation for ever aspect of our project...WINDOWS, SIDING AND FRONT DOORS...quality all the way around!

Clean & Safe

Clean & Safe - Crews kept our interior and exterior clean. SAFETY WAS #1 .... and for my retired RN wife and myself retired Transportation and Highway Inspector Safety is paramount... could not have asked for better

Recognized Excellence

Recognized Excellence - Our install was challenging as it was discovered our door walls did no match up. Troy and Ryan was assume in getting the door installed, lined up and operating correctly!!!

I would absolutely recommend Aluminum Co of NC. Great employees and great job.

Areas Of Satisfaction

Areas Of Satisfaction - I don't think that I have ever been so satisfied with a company, the staff, the professionalism of all of their employees. A great company to work with. I love my new back door.

Recognized Excellence

Recognized Excellence - All of the individuals that we worked with were excellent. I was very impressed with the installer. He took his time and did a great job.

Concern For Needs

Concern For Needs - Jeff and Reed were very responsive and a pleasure to deal with.

Scheduling Process

Scheduling Process - Really 👍 great.

Additional Comments

Additional Comments - Happy Camper. Wifey very happy.

All parts of the process from consult, estimate, measuring and installation was completely flawless and completely on my schedule!!!

Concern For Needs

Concern For Needs - Danny was prompt, listened to our needs and helped us make decisions about our windows. He was available afterwards for those questions that you think about after the fact! All questions taken care of, he was great!!

Clean & Safe

Clean & Safe - If I hadn't been here myself I never would have known the installers had visited, except for the fact that I had pretty new windows!!!

Recognized Excellence

Recognized Excellence - Everyone in the process of my upgrade from Danny, Michal, his assistant and Christy who came out for the follow up and explanation of warranty and check of work performed.

They are very professional, provide quick response, do a great job, provide beautiful clean up, and we are extremely happy with the product.

Recognized Excellence

Recognized Excellence - I would like to recognize Mark Chappell.

Additional Comments

Additional Comments - They did everything great. They kept me informed if there was any problem that they wouldn't be able to be here, they called ahead of time and let me know, and we rescheduled. He always asks if this a good time for me with rescheduling or scheduling. So, they are very, very, very professional, and I appreciate that.

We had a wonderful experience with everyone involved with the project and would recommend to everyone

Outstanding installation and service

Concern For Needs

Concern For Needs - Honest and pro gentleman

Installation Crew

Installation Crew - These guys were the best

Very professional crew, installation was impressively done.

Professional & Organized

Professional & Organized - Simply an outstanding installation crew.

Clean & Safe

Clean & Safe - Best post work clean up I've seen.

We were very satisfied with all parts of the service. The work was done well, and the service people were polite and professional.

Everything! Workers were very professional and careful with the installation. The window look and work great

Professional & Organized

Professional & Organized - It all worked as predicted. Each and every employee that we had contact was professional

Areas Of Satisfaction

Areas Of Satisfaction - timeliness, professionalism, quality of product and workmanship

Recognized Excellence

Recognized Excellence - Chris was great. Patrick was a very effective communicator

I liked that there is a showroom to actually see what you may be purchasing. I know someone who is wanting to replace windows and I have told her about my experience.

Installation Crew

Installation Crew - Could not have had a better installation crew. I actually left the house to shop for groceries since a snow storm was predicted. I left knowing that my home was safe.

Project Manager/Crew Leader

Project Manager/Crew Leader - All went well. No excuses or delays.

Recognized Excellence

Recognized Excellence - Sales and installation: Mark and George(nephew too!)

They were thorough, kept us informed and salesman Mr. Hoffman was great. And window crew Chris Riley were wonderful too.

Installation Crew

Installation Crew - Chris Riley s team worked great together. Very polite guys too

Construction Quality

Construction Quality - The Okna windows look awesome and no drafts of cold air anymore coming in thru the windows

Value

Value - They had the best price out of 3 local companies

Very professional and efficient

Installation Crew

Installation Crew - Outstanding group to work with

Value

Value - Excellent value and you get more than your money’s worth

Areas For Improvement

Areas For Improvement - Completely satisfied with the whole process

Service and quality of work!

Sales Solutions

Sales Solutions - Ryan understood our needs and offered solutions

Installation Crew

Installation Crew - Great crew and understood our needs and accomplished the work with friendly attitude

Staff was always professional, prompt, and courteous.

Installation Crew

Installation Crew - Crew arrived at 7:30am and worked all day. This was a replacement deck. The 4 brick legs from the previous deck were used. Also, a concrete walk way led up to the previous steps. The crew was able to build the deck back to it original position, especially extending the steps out to the existing walk way. There is not indication that there was a previous deck.

Areas Of Satisfaction

Areas Of Satisfaction - Loved the fact that they did not ask for any money up front. Shows the company is financially secure. Fee is paid after satisfactory completion of work.

Good communication and professional

Timely

Professional & Organized

Professional & Organized - Great carpenter

Construction Quality

Construction Quality - 1st class

Very friendly and responsive staff. Installers were great as well.

Scheduling Process

Scheduling Process - Pleasantly surprised at how quickly they were ready to install the windows.

Areas For Improvement

Areas For Improvement - None. ACNC has the process down to a science and their staff made it a great experience for us.

I have used the Aluminum Company of North Carolina's services six or seven times on different projects they were involved in, so I have very high regard for these guys!

Concern For Needs

Concern For Needs - I have used them six or seven times on different projects they were involved in, so I have very high regard for these guys!

Recognized Excellence

Recognized Excellence - Everyone was very nice, professional, and worked hard. They had four different crews of individuals working on the house, and I was very pleased with them.

Recognized Excellence

Recognized Excellence - Daniel was a responsive and helpful person who was on site. He was able to find quick solutions to questions are they arose.

They were wonderful to work with, good value for the money, I am completely satisfied.

Installation Crew

Installation Crew - They arrived on time, very polite and pleasant to work with. Answered my questions.

Areas Of Satisfaction

Areas Of Satisfaction - Forthright about the product specs and cost. Timely installation. Good followup

Areas Of Satisfaction

Areas Of Satisfaction - Excellent quality, quick installation, and the delivery date was ahead of schedule! We've done SO MUCH work on our home this year, and this was the ONLY installation that happened ahead of schedule. That alone puts them in the top 1%.

Recognized Excellence

Recognized Excellence - Patrick was excellent. I tire of salesmen really laying it on thick and spending so much time trying to upsell. He was casual and up front and didn't seem intent on pushing more expensive products. In the end, we got some pretty pricey doors anyway, but not because he was hounding us to do it. He's my kinda guy.

Absolutely! A reference has been made to a neighbor. My adjacent neighbor is super pleased with the Windows from The Aluminum Company of NC.

Sales and installation were superb!

Professional through and through. And the workmanship is phenomenal.

Areas Of Satisfaction

Areas Of Satisfaction - The met/exceeded my expectations, everything was great.

Recognized Excellence

Recognized Excellence - I would like to recognize the two installers who came out. They were wonderful.

Everybody associated with our replacement windows was prompt and professional.

Installation Crew

Installation Crew - The crew was awesome!

X

Areas For Improvement

Areas For Improvement - The only area that was below expectations was their concern for my landscaping, which took a signficant beating during the renovation work.

Areas Of Satisfaction

Areas Of Satisfaction - The construction project was completed efficiently and professionally. All the products recommended were top-of-the-line and we are extremely satisfied with the work.

Additional Comments

Additional Comments - Project was designed and installed to our expectations.