About this company
Dura Supreme Cabinetry
Crafting quality cabinetry for over 70 years, Dura Supreme Cabinetry specializes in the manufacture of semi-custom and custom kitchen and bathroom cabinets. Nationwide homeowners and designers have looked to Dura Supreme for cabinetry that fulfills their desire for personalized design choices and outstanding quality of construction.
GuildQuality surveys
Photos 30
Reviews 1
Of respondents, 1 left a reviewRecent reviews
Robert S.
I am a prior customer of Durasupreme for a total house remodel (and informed the regional and VP of sales) and had been impressed by the quality of the product, so when were remodeling a bathroom, we chose this company again. We ordered ~$12,000 worth of cabinets in APR21 with a delivery date of 4-6 weeks and informed the contractor who demolished the current bathroom. Approximately 1 week after doing so, the local vendor informed us the delivery date would now be AUG21. The vendor complained to Durasuprems and was able to wrangle a JUL21 delivery date. The real issues began with the delivery of this order, marked as complete and inspected by Durasupreme. Evidently damaged doors, a missing door, mismatched panels and a mirror that had the mounting holes drilled on the incorrect side constitutes a complete and inspected product at Durasupreme. The local vendor was contacted and finally weeks later the replacement and original parts arrived. As one would expect, the contractor who had to return to the jobsite on 2 additional occasions charged fro his services. When I contacted Durasupreme to inquire about what compensation was in order, I was met with a cacophony of gibberish that they had met the warranty and also it was “industry standard” to ship an order with missing or backordered parts. That would have been nice information to pass on the the vendor or the customer perhaps? After numerous calls and emails, I finally was granted a call with the vaunted VP of sales, who after spending 10 minutes telling me how great his company was and all the meetings they had over my issues with this order, flatly denied that any funds were due in spite of this laughable production issue and customer service. Do yourself a favor and find another cabinet company as Durasupreme now delivers supremely priced products, 3 Stooges level handcraft and abysmal customer service
Response
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