Greg,
What did the contractor say. Why didn't she/he use them. I would talk to the contractors before I file a complaint with the BBB. Can you tell me more about the project?
Philip Anderson\
I always refer clients to Remodeling Magazine Price Value Ratio. If you go to Remodeling Magazine it will pop right up. It is the bible of the industry.
Philip Anderson
HDR Remodeling
Berkeley, Ca